I had to have my flight to Vietnam reticketed and was only able to do so after placing over 20 calls to the company. The response I received to many of my calls was that the issue was being handled by the company's "concern department." Every time I called I was put on hold and then told I would be emailed with the outcome once the issue was resolved. When I finally received an email from Martin Sanders in Customer Service it simply told me to call back again. The email also indicated that my issue was low priority, even though I was told otherwise:
Ticket Details
Ticket ID: XXXXX
Department: BookAirFare
Type: Issue
Status: Open
Priority: Low
Evidently they were not concerned whatsoever because no action was taken for 12 hours after my initial call. Finally, at midnight on July 23rd, I was told that my ticket was being reissued and asked to pay $900 in penalties which I agreed to do in order to catch a flight on the 24th. That morning I arrived at the airport, only to be told there was no ticket in my name. When I called the company, they kept giving me a ticket number which did me no good whatsoever because the airline had no record of it and turned me away. Needless to say I rented a car, drove back to Oregon and have an additional $1500 in credit card debt with no vacation to show for it, just 36 hours of extreme frustration with this company in Seattle.
Got message that the info coud not be verified, try 3 diferent times entering info, waited 39 minutes chat and go not answer. SCAMM.
Dear Ligia, we apologize for the inconvenience caused as we understand you could not book the reservation with us. Please be advised that we had a technical glitch due to which lines were down for an hour hence we could not assist you. Please reply to us on an email sent with the option and you may leave your number at fares@bookairfare.com. We shall be honored to assist you
FRAUD!
Cancel our tickets, did not notify us. did not return the money back!
$3300 gone! STAY AWAY FROM THEM!
I would call it a decent and good site like many others. I did not face any problem so far.
The website has a simple to follow structure that is easily navigable. I find it simple and easy.
I love this website mainly for the cheap and discounted tickets that it offers and flight deals.
I booked tickets for my honeymoon using this website. It was cheap and booking was fast.
I got my tickets to Denver at a great price that I could imagine! Thank you!
I had booked my tickets to Hong Kong from this website and it was cheaper than what I expected.
I am very satisfied and have no complains. I would surely book again in future.
I found the service and flight deals useful. I will recommend it to my friends.
Same exact people from INDIA they just scam u they never give u a ticket we need to put them all to JAIL THAT IS WHAT THEY DESERVE!
I had called up the customer service for some change. The assistance was good.
From the website navigation to the customer care team it is highly user friendly.
Have used this website twice till now and have not faced any issues yet.
I have no issues with this website so far. I have been using it for the past 7 months.
This site is very easy, has the best deals. Its an awesome site.
This site provides all the price details of different flight as well as gives the best deals too.
I was just on time to book the ticket with a great price to California. Enjoyed the trip.
It took some time to speak directly to an agent but the agent was very polite and helpful.
Overview
BookAirfare has a rating of 3.7 stars from 356 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookAirfare most frequently mention customer service, cheap tickets and best deal. BookAirfare ranks 16th among Travel Search Engine sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nicole, Please be advised that we are investigating your case and a Supervisor shall contact you shortly, meanwhile we appreciate your time and patience. Feel free to drop us an email at fares@bookairfare.com for any further reference