bOnlineReviews 56

This is an awful company, I have used them for a couple of years, good at first, now really bad, I need the app and it does not work, been told for weeks that they are working on it, I have lost business due to it. Broadband not great, phone keep cutting out

This app is frustratingly unreliable—it malfunctions so often that we have to restart or reinstall it almost every day just to use it, and their tech guys are a waste of time. They should not be allowed to rip off people like this at all,

Scam artists. In addition to the agreed contract, which is more expensive than it's competitors, they started charging us for additional services 6 months ago. Additional £4.20 per month was charged for Fraud Prevention, whatever that is supposed to mean. The refused to refund us for this service, that was never part of our contract, other than for the last 2 months. And said we will have to wait months before receiving the refund for those 2 months.

And to add insult to injury they then invoiced us for £120 as a termination fee, despite us being out of contract. They expected us to pay £60 for their router and £60 disconnection fee which I think is just disgusting.

Extremely Untrustworthy, they gave us 2 mid contract prices rises for id protection without consent and for wholesale prices rises, we were informed the T&C's allow them to raise the prices mid contract and we had no alternatives, They charge large fees for leaving even when your out of contract, and when trying to cancel you have to wait weeks for a "cancellation expert" to ring you to initiate the cancellation, we waited longer than they said and still no call from them, just hidden fee after hidden fee and every tactic to delay our cancelling.

We are still waiting for a call back to "confirm" our cancellation.

Update*** the complaint department got in touch and sorted everything out in a few minutes, the complaint department representative was extremely efficient, helpful and fully resolved the issues, I dislike that it took leaving reviews to get a resolution but I have amended my review as that person was helpful.

I had a terrible experience with this company, and it all came to a head when I tried to cancel my service. It's amazing how difficult a company can make it when you want to leave. First off, there is no option to cancel or even request a cancellation online—something that should be standard practice these days. Instead, they make you jump through hoops by saying they'll call you back to process the cancellation. But instead of the promised call, I received another invoice! It feels like they intentionally make it impossible to cancel just to squeeze more money out of you. Overall, it was an extremely frustrating and disappointing experience. Avoid them if you value your time and sanity.

Ive been with bonline for a while now and the price has kept rising to 14.95 a month. For redirecting around ten calls a month to my mobile. They offered to reduce it a bit, but i found loads of providers cheaper so im moving. They've stung me with a bill for over a hundred quid to leave. Just be aware that once they have you, leaving is difficult. Im guessing but i suspect ive been put on a new contract at some point and started the clock again. The service is great, but the cost way too high for what im using. I went to fibre, and went with them to retain my old number. Ive even bought phones from them, and i guess theyll be scrap too. Just beware. Leaving is very expensive, like the monthly cost. No win.

EDIT
This afternoon, Nosi from Bonline called me and apologised for the entire thing and waived the invoice. A really understanding person, so I'm much happier now the £114 cancellation fee has been cancelled. I wish I had spoken to her earlier as I'm sure she would have sorted this all out. Anyway - it is always worth chatting to them and if you can get to this lady, things will be much smoother.

Title: Beware of BOnline: A Cautionary Tale of Poor Service, Financial Loss, and Unethical Practices

I recently had a highly disappointing experience with BOnline, a company that provides internet services. Despite their initial friendly demeanor and promises, my encounter with them turned into a nightmare that resulted in financial loss, severe disruption to my business, and unethical practices.

First and foremost, BOnline debited funds from my bank account without providing the internet service they promised. This left me without internet access for over two months, causing significant inconvenience and hindrance to my business operations.

Furthermore, despite numerous attempts to contact them via email and phone calls, BOnline failed to respond or provide any assistance. They displayed a blatant disregard for customer complaints and concerns, demonstrating a lack of professionalism and accountability.

The repercussions of their negligence were dire, as I not only lost access to vital online resources but also suffered financial losses due to their unauthorized withdrawal from my bank account. Additionally, their disregard for customer service and refusal to address the issue exacerbated the situation, resulting in further frustration and distress.

To add insult to injury, after three days of arguing with them, BOnline admitted their mistake in taking an additional £118 from my account. Despite their acknowledgment of the error, they failed to refund the amount, leaving me no choice but to pursue legal action with my solicitor.

I strongly advise others to exercise caution when dealing with BOnline. Despite their initial friendly demeanor and promises, their actions speak volumes about their lack of integrity and commitment to customer satisfaction. Potential customers should be wary and avoid entrusting their services, as my experience with them has been nothing short of a nightmare.

In conclusion, BOnline's poor service, lack of communication, and unethical business practices have left me deeply disappointed and financially burdened. I urge others to heed this warning and steer clear of this company to avoid similar experiences of frustration, financial loss, and unethical treatment.

My experience with Bonline has been nothing short of a nightmare. Despite the abysmal quality of their online phone service, I found myself unable to cancel my subscription easily. When I called to ensure my subscription would end after 12 months of practically unusable service, I was informed that it would be automatically renewed. Attempting to cancel became a Herculean task.

Upon requesting cancellation, I was directed to an elusive cancellation team after enduring a 10-minute wait. The promised email for cancellation instructions was misleading, as it merely instructed me to call them again. Frustrated, I decided to cancel my debit payment, only to find additional charges of £9.25 for changing the payment method and £5 for a late payment.

A second attempt at cancellation involved another 10-minute wait, only to be told I owed an additional £48GBP for administrative fees, disconnection fees, and a user contract buyout fee. It felt like a forced payment of £72GBP just to end an auto-renewal at the end of the subscription period.

Beware of Bonline's unfair practices - automatic renewals without consent, hidden charges, and a convoluted cancellation process. This company not only provides a subpar service but also engages in questionable billing tactics, leaving customers trapped and frustrated. Approach with extreme caution and explore more reliable options for online phone services.

I feel compelled to share the absolute nightmare I've endured with B online, and my experiences have left me utterly drained and frustrated.

Dealing with B online has become a bi-weekly ritual, and each time, their incompetence manages to surpass any imagination. Despite ongoing issues with my account (number *******), the company has failed to provide any meaningful resolution.

Around two weeks ago, I engaged with a B online representative who promised that creating a new direct debit via a provided link would resolve my issues. To add insult to injury, she assured me that my account would be credited for charges that had mysteriously appeared. Regrettably, the promised resolution never materialised. My invoice remains unpaid, and B online continues to add charges, late fees, and other penalties to my account. Shockingly, I receive links demanding payment of the total fees, including those supposedly rectified.

I explicitly communicated to the representative that I am not responsible for the direct debit cancellation. I believe B online's actions are either a massive mistake or a deliberate scheme to add extra charges. Despite numerous attempts to seek clarification, my inquiries have gone unanswered. Contacting B online on January 15 and the billing department proved futile, as they absurdly insisted that both my bank and I are at fault. Their solution? Re-add the direct debit and pay all the fees, a proposition I naturally rejected. In my desperation, I contacted the Telecommunications Ombudsman, and I am prepared to make my grievances public to warn others about B online's incompetence.

I am drained and have wasted countless hours on futile calls and emails. In light of these circumstances, I demand the immediate termination of any existing contracts with B online. I need time to disentangle myself from this nightmarish situation and return to my previous provider or find a new one. Doing business with B online, especially in my case, has proven to be an exhausting and frustrating endeavour.

I sincerely hope others can learn from my experience and avoid the pitfalls of dealing with B online.

Arben Nezaj
Director of Buildonly Ltd
******* *******

This company should not exist no contract written no explanation and notification very bad line service i had to stop google add as i lost a lot of money with I was only receiving missed calls and the line was very crackly you cant hear a thing i had to stop the direct debit and take further action a against their service

After switching from BT to Bonline VOIP over three weeks ago (and spending £100s on Bonline hardware), I'm still waiting for the service to be activated. Bonline have happily been charging for the service for weeks now, but are almost impossible to speak to, both by phone or online. I thought BT was bad. Awful service. Bonline, if you bother to read your reviews, please, please respond!

I recently enrolled with Bonline for my business broadband, and the experience has been far from pleasant, especially considering I've been with them for less than a month. Despite being aware of the 7+ day delay from the promised installation date before signing up, it marked just the start of our challenges.

During the initial week, the broadband functioned adequately, but soon after, persistent issues arose. While a noticeable outage occurred and was eventually resolved, the real ordeal commenced when crucial websites for our business, such as Rightmove and Outlook, became inaccessible. Despite daily attempts to reach Bonline for weeks, the problem remains unresolved.

Bonline dispatched BT engineers on three separate occasions, each time asserting that the issue isn't on their end. According to them, all checks and verifications indicate that the fault lies with Bonline. I've diligently followed their instructions, repeating the same troubleshooting steps over ten times, yet the problem persists.

Compounding the frustration, Bonline representatives have, on numerous occasions, abruptly terminated our calls during attempts to resolve the issue. This lack of professional communication only intensifies the challenges faced by my business.

In contemplating canceling the contract to find a more reliable alternative, Bonline's response has been far from understanding. They dismissively insist that the issue doesn't rest with their service and adamantly push for termination fees. Dealing with a company that fails to acknowledge its shortcomings and burdens the customer is disheartening.

Moreover, my office has remained closed for two weeks due to the lack of internet, causing significant disruptions to my business operations. My overall impression of Bonline is one of frustration and disappointment. The unreliable service, unhelpful customer support, and business disruption have made my brief experience with them incredibly unpleasant. I strongly caution others to steer clear of Bonline and explore more dependable alternatives for their broadband needs.

I have had the displeasure of using bonline. They refused to cancel my contract with them, refused to cancel my direct debit, then over and double charged me for cancelling, added extra charges. After cancelling my contract, they then came after me claiming default and penalty charges for late payment. They are a banch of criminals. Stay away.

Missold speed, then after 2 years charge nearly £100 to cancel. All in the small print they say as they laugh on the way to the bank.

A horrible horrible experience with the company.
I needed a contract for 1 month in a hurry as I was going to be away. I called B online spoke to customer service for a good 1 hour back in January that I needed only 1 month contract, they told me fine they could do it and cancel it. First bit was 11 pounds contract as I told them I didn't want to pay a higher amount that was agreed. I only just realised in august that the company Infact has being charging me 16 pounds from Feb through to August. The line was not cancelled and only realised when my bank cancelled the direct debit I was now being. Charged fees. I will continue leaving review as this is not a good experience at all

£250 to leave your rubbish service. You know what, have it, Merry Christmas, get out my life. In the small print of a broadband service, you probably can't increase the price 5 times during a contract. But you have, oh please don't leave, you can have it cheaper, then it just goes up and up, sometimes every month. And that's why I'm leaving. Also in the 3 years I've been with yourselves, your service hasn't been very good, switching the router off and on, having to switch my Internet off and use data to get the card reader to work. When you have to put your current broadband supplier in the fill out forms, your not there, your not even in the other providers, you have to put someone else. Rubbish, go with virgin, cheaper, faster, free gift card, fixed rate for 3 year.

I was facing regular interruptions in my broadband and tried 3 companies, no one can fix it.
Joined bOnline couple of months back and now I'm more than happy.
Best Best Best service provider

They charge £49 per line to leave even after the contract has ended. No other company does this.
Signed up to these guys after they made some big promises.
I had 3 lines to transfer. I told them not to transfer one of the lines until the others were fully up and running as it had my current internet on there.
They didn't do that. Started my new internet with fibre being installed nearly a month later. Stuck with ridiculously slow internet that I couldn't work. In the end, had to add more data to my mobile contract as 3g was way faster than the broadband. Was told I would get a call from someone after she spoke to her manager, 2 weeks later still waiting.

Now they suspend your lines over the weekends when they are closed, I believe to cause the most amount of disruption to your business. When they offer compensation it turns out to be a lie as they never pay it (was offered an amazon voucher but never received it)

These are conmen, don't trust, trust pilot! They have let them use designed reviews. Avoid avoid avoid

Very poor app system, half of the time it doesn't work, we keep switching off or reinstall it before it works, a daily occurrence