I had ordered an item on Bonanza (Zaham 3711) begining of August. They emailed right away to show they took money, but still (Sept 2nd), no merchandise. No tracking information, no response from seller. Contacted Bonanza and Zaham 3711, with NO response. They just took my money. DONT USE THIS WEBSITE! Total Scam!
The print I purchased from Bonaza was cheaper on this sight then either other. It arrived sooner then I thought in perfect condition. Packaged well. I love it
UPDATE!
No response from Bonanza, other than contact seller. Have contacted the seller, still no response either.
I just consider myself lucky that I didn't spend more on the site.
ONCE AGAIN... DO NOT BUY FROM BONANZA!
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
I'm very Pleased with my purchase and with my delivery it was delivered before estimated time.
I'm a happy customer. Would use Bonanza again!
Thank you.
Jacymarie Steel
So fed up. Purchased a present sometime ago. Payment was taken promptly. Was told order was shipped. THE USPS NOR I CAN EVEN TRACK THE PACKAGE. Seems like my seller fell off the screen. Now the whole site tells me my email address doesnt exit. It sure did when the order was placed. Tried to call the BBB on them but can not even locate the correct zip code to put in a complaint. P.s. Bonanaza please get a professional operator to tell me this number cannot be dialed as entered or Atleast one who speaks English since the call was made from the USA
Pissed off in SD
Bonanza is a great easy website to purchase items on! I had no problems while making my purchase. I was able to review my order and was assured fast delivery!
Stay away! Most of their sellers are Chinese selling their counterfeits. Reporting one of their sellers to the Canadian authorities.
Company will not remove fake sellers. Much worse than Ebay.
Great website to get things you want or need. I was able to buy a jersey at an affordable price. Seller was great at replying to any questions very quickly.
Seller did not respond to my purchase with shipping/tracking info. Contacted bonanza. Immediate response. Took the seller 8 days to ship. Bonanza worked with me to make it happen.
When I ordered a MTG deck from Mtg deckbuilders, i received my purchase promptley within a few days and I was honestly suprized at how great the cards looked. When I received these cards, they were in NM (near mint) condition, meaning that there were no worn corners/edges to the cards and the artwork was in perfect condition. I highly recommend them.
I really like this shopping site. The price are competitive and the products are awesome!
I love if they will create an application for the cell.
I highly recommend this web site.
Love love love. So many varieties to choose from. The seller I ordered from answered all my questions. Bonanza is easy to navigate. And I plan on using Bonanza in the future!
This very company has stolen 200 dollars off my visa card. This is the second time that the money has been stolen I got the card in February and I still haven't been able to use the card.
Before i complete registration on this site as seller, I received bank call that site interesting how much money i have on my bank account! For what this need?
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
I just can't believe that I have been fortunate to have found this site! The products are amazing and the prices are an absolute steal! I just can't thank you enough!
I have never ever encountered such a horrible time trying to reach someone for customer service the site made an error and started giving all my sales discounts even though I removed this feature needless to say there was this one sale i just couldn't take the hit on. So i emailed and emailed and tried to find a phone # then i found a # online i call and it's a Google voice # this # anyone can get. If ths so called business is legit then why don't they have a real phone or why don't they have live customer service reps. DON'T SELL HERE I REPEAT DON'T SELL HERR YOU WILL LOSE MONEY. ALSO THEY SAY THEY WILL AUTOMATICALLY BILL YOU ON THE 5TH WELL GUESS WHAT THEY ALREADY BILLED ME AND I HAVEN'T EVEN COMPLETED THE SALES. GO TO EBAY IT'S SAFER AND THEY HAVE LIVE CUSTOMER SERVICE THE FEE IS ONLY 1% MORE NOT THE 3% THAT BONANZA CLAIMS THEY ACTUALLY CHARGE YOU 9% ACROSS THE BOARD. EBAY GIVES YOU DISCOUNTS AND NOT ALL ITEMS ARE TREATED EQUALLY
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
Ordered product from Pinkeepromise 4/9/19.
Pinkeepromise stated the product was in stock!.
NO communication since.
4/30/19 after I contacted Pay Pal, then, Pinkeepromise stated they had been messaging me through "BONANZA", and product is now shipped 4/30/19.
I have no working account with BONANZA.
BONANZA is a company that I have "never" been able to log into and
BONANZA can't help me, unless, I can log in FIRST!
These 2 companies appear to be working together to "sell products", they don't have "in stock", on the day you purchase them.
Pinkeepromise or BONANZA has had my money now for 21 days,
W/o any shipping information!
Pinkeepromise now states, after I contacted Pay Pal:
They "Pinkeepromise" have been messaging with me through,
BONANZA, a company, I can't even log in to, change a password, email or
Even get a " call " from, unless I "log in", FIRST!
(2 companies appear to be Scamming together) to sell products they don't have:
"IN STOCK", the day, you purchase them!
Hi Mary N., thank you for reaching out and sorry to hear about the trouble with your order. We understand how that would be frustrating. Please send an email to our support team at support@bonanza.com. They are best able to assist through that channel, and will be glad to help!
Wife closed her account and i tried to close my account
And they informed me i owned 2.60 before i could close it. Iam sending them a cashiers check of 2.60 (i get free cashiers checks at my bank) it will be worth a stamp to get this scam of a company off my back.
STAY AWAY FROM SELLING OR BUYING ON THIS SITE..
I tried Bonanza for the very first time, and it will be the LAST TIME I EVER USE THEM. I ordered an item from a Chrome Deco Table and Chair Vendor. Instead of receiving an invoice, Bonanza sent me an email saying they would get back to me after making sure the vendor had enough inventory to ship to me(I ordered just ONE unit) and get back to me. Why would Bonanza allow a vendor to advertise his product if he didn't have inventory? Regardless, Bonanza never got back to me like they promised. So I contacted the vendor directly. He never responded. In the meantime days had gone by and I receive a $25 OFF offer from Bonanza on the same items that I was trying to purchase in the first place? Explain that one to me? Then I contact Bonanza again. They apologize and say they will contact the vendor directly. Nothing changes. So, I tell Bonanza enough is enough. I tried to get this vendor to sell me his product not, not twice but three different times and I never heard back from him. Bonanza says it's not their fault. Yes it is. They should do proper screening of vendors before they allow them to be included on their site and hold them accountable if they mistreat customers. I am not at all convinced that Bonanza even said squat to this terrible vendor. In reading other bad reviews, it appears Bonanza does little or no vetting of their vendors and that's a shame. I recommend that you DO NOT USE BONANZA!
Hi Paul M., we are sorry to hear that the seller was unresponsive to your offer. We understand how that would be frustrating! Rest assured that Bonanza expects sellers to be communicative and responsible regarding buyers' offers. We appreciated you contacting our support team directly about this issue so that our team can take appropriate action.
If there is any further assistance we can provide, please do not hesitate to contact our support team again at support@bonanza.com. We appreciate you shopping on Bonanza!
Answer: Bonanza has an internal customer service department that can be contacted directly at support@bonanza.com, or you can click on the "Contact" link found on the footer of any page on Bonanza.com
Answer: Not fake but not a good site to do business
Answer: Ebay. I always get great customer service from ebay... as a seller. Bonanza provides no customer service; if you have an issue, they just keep sending the same "canned" response over and over... and I had one sale on Bonanza for which they charged me a 17% fee... then they took $25 more out of my bank account... I have addressed both of these issues with Bonanza... Regarding the huge 17% fee... they sent me about seven (7) of the same "canned" response. I wanted a lesser % fee since their website claims they always charge the "lowest fee possible"... just one "canned" response after another... If they would have offered a more reasonable % fee in order to provide me with satisfactory customer service. I would have been satisfied; but they did not... after the seventh "canned" response... I closed my booth... And NOW... EVEN WORSE... they took an additional $25.00 out of my bank account... and for what I have no idea. I called the phone number which was listed with the transaction on my bank account and of course got a recording. I left my information, and it has been four days... and still no response. When you call ebay, you speak to a live person who works to solve your concerns... I HATE BONANZA... and you would think that BONANZA would not want RIDICULOUSLY UNHAPPY CUSTOMERS... but they do not care. I moved all my ebay items to Bonanza to see if it was a better experience than ebay... ebay's fees are 10%... and they have a much larger shopping audience... and they have real customer service people that you can talk to. Bonanza has a much smaller shopping audience, NO CUSTOMER SERVICE AT ALL, and their goal appears to be to charge sellers the most enormous fees that they can get away with. I never get online to post negative reviews... I generally get online to post about great customer service and great products... I like to keep things on the POSITIVE... but this is just not possible with BONANZA... they are like a Phantom Selling Platform... totally disgusted. I will be reporting BONANZA to the BBB and to the US Attorney General's Office. Very disappointing experience.
Answer: Sellers can create and offer coupons with zero limitations ("Sell on Bonanza > Edit booth options > Discounts & Coupons").
Answer: I set up my account with Bonanza and their platform is pretty much the same as setting up an account with eBay, Etsy, Amazon, etc. What problems are you having?
Answer: I have never seen any benefit to paying extra for advertising. Bonanza just doesnt do it like ebay does. Have you ever seen a Bonanza ad on TV? Nope. And therein lies the problem. Nobody will shop there if they havent heard of it. True many sellers are leaving ebay (or sadly being kicked off by the BS) but nearly everyone goes to Bonanza to SELL not to buy.
Answer: Yes and the answer be sure if ya are absent minded of being taken advantage of..
Answer: Hi Mark, Thanks for reaching out! We'd love the opportunity to make things right. If possible, can you please email us at support@bonanza.com so we can better assist you? Sadly this review site does not provide much information for us to be able to locate your account. We appreciate your patience and look forward to hearing from you.
Bonanza has a rating of 2.1 stars from 942 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bonanza most frequently mention customer service, credit card and phone number. Bonanza ranks 569th among Marketplace sites.
Hi GG,
Thanks for leaving this comment and so sorry to hear about the trouble. We'd love the chance to help make things right. If possible, please email us directly at support@bonanza.com. Thanks!