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Bonanza

How would you rate Bonanza?
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Michigan
1 review
8 helpful votes
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I had ordered an item on Bonanza (Zaham 3711) begining of August. They emailed right away to show they took money, but still (Sept 2nd), no merchandise. No tracking information, no response from seller. Contacted Bonanza and Zaham 3711, with NO response. They just took my money. DONT USE THIS WEBSITE! Total Scam!

Date of experience: September 2, 2020
Jackson B. Bonanza Rep
over a year old

Hi GG,

Thanks for leaving this comment and so sorry to hear about the trouble. We'd love the chance to help make things right. If possible, please email us directly at support@bonanza.com. Thanks!

Missouri
1 review
3 helpful votes
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Super
June 19, 2017

Great experience first time to site. I found what I was looking for ask a question & had a fast response. Purchased thru PayPal shipping was fast too.

Date of experience: June 19, 2017
Wyoming
2 reviews
1 helpful vote
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Nathan Green prints
June 19, 2021

The print I purchased from Bonaza was cheaper on this sight then either other. It arrived sooner then I thought in perfect condition. Packaged well. I love it

Date of experience: June 19, 2021
New Mexico
1 review
10 helpful votes
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Still Sucks
June 30, 2015

UPDATE!

No response from Bonanza, other than contact seller. Have contacted the seller, still no response either.
I just consider myself lucky that I didn't spend more on the site.

ONCE AGAIN... DO NOT BUY FROM BONANZA!

Date of experience: June 30, 2015
Jackson B. Bonanza Rep
over a year old

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

New York
1 review
1 helpful vote
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Excellent!
April 1, 2017

I'm very Pleased with my purchase and with my delivery it was delivered before estimated time.
I'm a happy customer. Would use Bonanza again!
Thank you.
Jacymarie Steel

Date of experience: April 1, 2017
South Dakota
1 review
6 helpful votes
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So fed up. Purchased a present sometime ago. Payment was taken promptly. Was told order was shipped. THE USPS NOR I CAN EVEN TRACK THE PACKAGE. Seems like my seller fell off the screen. Now the whole site tells me my email address doesnt exit. It sure did when the order was placed. Tried to call the BBB on them but can not even locate the correct zip code to put in a complaint. P.s. Bonanaza please get a professional operator to tell me this number cannot be dialed as entered or Atleast one who speaks English since the call was made from the USA
Pissed off in SD

Date of experience: December 13, 2016
California
1 review
0 helpful votes
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Bonanza is a great easy website to purchase items on! I had no problems while making my purchase. I was able to review my order and was assured fast delivery!

Date of experience: July 31, 2018
New York
1 review
5 helpful votes
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Stay away! Most of their sellers are Chinese selling their counterfeits. Reporting one of their sellers to the Canadian authorities.
Company will not remove fake sellers. Much worse than Ebay.

Date of experience: March 27, 2017
Pennsylvania
1 review
0 helpful votes
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Great website to get things you want or need. I was able to buy a jersey at an affordable price. Seller was great at replying to any questions very quickly.

Date of experience: January 17, 2018
Massachusetts
1 review
2 helpful votes
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Seller did not respond to my purchase with shipping/tracking info. Contacted bonanza. Immediate response. Took the seller 8 days to ship. Bonanza worked with me to make it happen.

Date of experience: August 25, 2017
California
1 review
1 helpful vote
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When I ordered a MTG deck from Mtg deckbuilders, i received my purchase promptley within a few days and I was honestly suprized at how great the cards looked. When I received these cards, they were in NM (near mint) condition, meaning that there were no worn corners/edges to the cards and the artwork was in perfect condition. I highly recommend them.

Date of experience: August 15, 2017
Florida
4 reviews
1 helpful vote
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Fantastic
August 28, 2017

I really like this shopping site. The price are competitive and the products are awesome!
I love if they will create an application for the cell.
I highly recommend this web site.

Date of experience: August 28, 2017
Washington
1 review
0 helpful votes
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So many to choose
March 7, 2018

Love love love. So many varieties to choose from. The seller I ordered from answered all my questions. Bonanza is easy to navigate. And I plan on using Bonanza in the future!

Date of experience: March 6, 2018
Louisiana
1 review
4 helpful votes
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Scam
July 30, 2019

This very company has stolen 200 dollars off my visa card. This is the second time that the money has been stolen I got the card in February and I still haven't been able to use the card.

Date of experience: July 30, 2019
California
2 reviews
15 helpful votes
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Dont trust this site
March 25, 2015

Before i complete registration on this site as seller, I received bank call that site interesting how much money i have on my bank account! For what this need?

Date of experience: March 25, 2015
Jackson B. Bonanza Rep
over a year old

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Indiana
1 review
2 helpful votes
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Love it!
June 5, 2017

I just can't believe that I have been fortunate to have found this site! The products are amazing and the prices are an absolute steal! I just can't thank you enough!

Date of experience: June 5, 2017
California
1 review
14 helpful votes
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I have never ever encountered such a horrible time trying to reach someone for customer service the site made an error and started giving all my sales discounts even though I removed this feature needless to say there was this one sale i just couldn't take the hit on. So i emailed and emailed and tried to find a phone # then i found a # online i call and it's a Google voice # this # anyone can get. If ths so called business is legit then why don't they have a real phone or why don't they have live customer service reps. DON'T SELL HERE I REPEAT DON'T SELL HERR YOU WILL LOSE MONEY. ALSO THEY SAY THEY WILL AUTOMATICALLY BILL YOU ON THE 5TH WELL GUESS WHAT THEY ALREADY BILLED ME AND I HAVEN'T EVEN COMPLETED THE SALES. GO TO EBAY IT'S SAFER AND THEY HAVE LIVE CUSTOMER SERVICE THE FEE IS ONLY 1% MORE NOT THE 3% THAT BONANZA CLAIMS THEY ACTUALLY CHARGE YOU 9% ACROSS THE BOARD. EBAY GIVES YOU DISCOUNTS AND NOT ALL ITEMS ARE TREATED EQUALLY

Date of experience: May 19, 2015
Jackson B. Bonanza Rep
over a year old

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Illinois
1 review
4 helpful votes
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Stay away!
April 30, 2019

Ordered product from Pinkeepromise 4/9/19.
Pinkeepromise stated the product was in stock!.
NO communication since.
4/30/19 after I contacted Pay Pal, then, Pinkeepromise stated they had been messaging me through "BONANZA", and product is now shipped 4/30/19.
I have no working account with BONANZA.
BONANZA is a company that I have "never" been able to log into and
BONANZA can't help me, unless, I can log in FIRST!
These 2 companies appear to be working together to "sell products", they don't have "in stock", on the day you purchase them.
Pinkeepromise or BONANZA has had my money now for 21 days,
W/o any shipping information!
Pinkeepromise now states, after I contacted Pay Pal:
They "Pinkeepromise" have been messaging with me through,
BONANZA, a company, I can't even log in to, change a password, email or
Even get a " call " from, unless I "log in", FIRST!
(2 companies appear to be Scamming together) to sell products they don't have:
"IN STOCK", the day, you purchase them!

Date of experience: April 30, 2019
Jackson B. Bonanza Rep
over a year old

Hi Mary N., thank you for reaching out and sorry to hear about the trouble with your order. We understand how that would be frustrating. Please send an email to our support team at support@bonanza.com. They are best able to assist through that channel, and will be glad to help!

Florida
2 reviews
16 helpful votes
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Wife closed her account and i tried to close my account
And they informed me i owned 2.60 before i could close it. Iam sending them a cashiers check of 2.60 (i get free cashiers checks at my bank) it will be worth a stamp to get this scam of a company off my back.
STAY AWAY FROM SELLING OR BUYING ON THIS SITE..

Date of experience: May 15, 2018
Texas
1 review
12 helpful votes
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I tried Bonanza for the very first time, and it will be the LAST TIME I EVER USE THEM. I ordered an item from a Chrome Deco Table and Chair Vendor. Instead of receiving an invoice, Bonanza sent me an email saying they would get back to me after making sure the vendor had enough inventory to ship to me(I ordered just ONE unit) and get back to me. Why would Bonanza allow a vendor to advertise his product if he didn't have inventory? Regardless, Bonanza never got back to me like they promised. So I contacted the vendor directly. He never responded. In the meantime days had gone by and I receive a $25 OFF offer from Bonanza on the same items that I was trying to purchase in the first place? Explain that one to me? Then I contact Bonanza again. They apologize and say they will contact the vendor directly. Nothing changes. So, I tell Bonanza enough is enough. I tried to get this vendor to sell me his product not, not twice but three different times and I never heard back from him. Bonanza says it's not their fault. Yes it is. They should do proper screening of vendors before they allow them to be included on their site and hold them accountable if they mistreat customers. I am not at all convinced that Bonanza even said squat to this terrible vendor. In reading other bad reviews, it appears Bonanza does little or no vetting of their vendors and that's a shame. I recommend that you DO NOT USE BONANZA!

Date of experience: March 5, 2019
Jackson B. Bonanza Rep
over a year old

Hi Paul M., we are sorry to hear that the seller was unresponsive to your offer. We understand how that would be frustrating! Rest assured that Bonanza expects sellers to be communicative and responsible regarding buyers' offers. We appreciated you contacting our support team directly about this issue so that our team can take appropriate action.
If there is any further assistance we can provide, please do not hesitate to contact our support team again at support@bonanza.com. We appreciate you shopping on Bonanza!

Overview

Bonanza has a rating of 2.1 stars from 942 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bonanza most frequently mention customer service, credit card and phone number. Bonanza ranks 569th among Marketplace sites.

service
177
value
158
shipping
139
returns
125
quality
141
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