Tried to cancel an order the day after it was placed. Emailed seller and Bonanza no response from either. Three days later received confirmation that the item was shipped. Will never shop with Bonanza again... lets see if the item turns up and what state it is in when it arrives. Lost all trust in this process.
Extremely satisfied with Bonanza.com. Receive fast responses to questions and immediate assistance. Fast and free shipping options and priority mailing. Item is shipped within the same day to next business day depending on timing. Products are of high standards and I have NEVER had an issue when using Bonanza.com, which I have been using regularly for over two years now.
Love Love this company. I accidentally came across this website one day and I haven't quit looking at it since. My first purchase was beyond my expectations. The items were gorgeous and extremely well made. Now I'm trying to find stuff to buy just so I can get excited when I come home and see the box sitting there lol.
I should have checked the reviews before having to write one. Refrigerator part that was described was not the correct one for the refrigerator. Originally I contacted them for a return and unfortunately I was on a two week vacation during the 30 day period allowed for returns. After my return they refused to accept the return because it was 40 days past the purchase date. Now I am out over $100 and stuck with a useless part the was incorrectly described by them.
I recently made a purchase from Bonanza and had no trouble at all. Merchandise was shipped as stated and in good condition. The site is user friendly. I believe it is the sellers that make each sales experience good or bad. I would recommend this site to others. Thank you
After searching the web for an item that is hard to find in the U.S. I came across Bonanza. I had never heard of this site before but everything was quite user friendly and not a hassle to sign up. After purchasing my item I had an excellent experience with the seller! Merchandise was received as promised, in excellent condition and timely service. Buying with confidence via mail is an extremely important aspect of any mail order service and I am happy to have found Bonanza and will be using it for future purchases!
We are happy with Bonanza web site as a seller so far.
All transactions are easy and customer service is helpful.
Even we do not sell much on this site but a new source for us to expand business.
Thank you BONANZA!
I was looking for an alternative to ebay and thought I'd try Bonanza.
What a scam. It's free to list but your listings are INVISIBLE unless you agree to pay a "subscription fee" to Bonanza. No other online marketplace I know does this.
Unlike ebay, Mercari, Poshmark, Depop, Vinted, and almost every other platform, you have to pay a fee to get your listings visible, whether or not your listings sell. They make money no matter what you do.
This is not openly disclosed until you wonder why your listings never get any views. Then Bonanza sends you an email encouraging you to purchase their "subscription" so that people can actually see your listings!
What a waste of time and energy. From the comments here, it's clear that, even after you pay, you never get any sales.
Junk site.
Hello
Don't waist your time setting up a seller account, go to eBay.com
If you are not paying for a store and advertising you will get very little or no sales at all.
I don't have a store on ebay and still have sold over 700 of my item over one year, only 3 on bonanza.com
Was sent an email saying my order for a food processor was processed, money taken from my account. I sent an email to them (Josh Conner) at Bonanza saying where's my tracking number. He emailed saying oops, "... I've been in the hospital and just learned this item sold, and however I already sold this Cuisinart and was unable to remove it from my booth. I am very sorry." Says I will get a refund. I should have known such a low price and free shipping was too good to be true. Disappointed.
I bought an expensive jacket that doesn't fit. The seller states that they accept returns within 30 days but will not help me return it. I realize that is on the seller. However, I used the link to request Bonanza customer support and they have not replied to two requests for help. And it's been a week (says they will reply within 48 hours). Beware if you get a bad seller that you're basically screwed. What a waste of money :( I will be telling everyone I know what a scam this site is.
Hi Mel E., we're sorry to hear about the trouble with your jacket order. Bonanza expects sellers to adhere to their stated return policies, and we appreciate you bringing this to our attention. You had the right idea by contacting our support team directly. Did you contact them via email at the address support@bonanza.com? They are best able to assist through that channel and will be glad to help.
If you already emailed support@bonanza.com but did not receive a reply, please DM us here with your email address, Mel E. We'll be glad to sort this out and connect you with our support team. We appreciate you shopping on Bonanza!
Ordered a Fitbit Versa pebble through Bonanza (Zoom Electronics). Received promise after promise from both Bonanza and Zoom that the item would be shipped. Never happened. Why Bonanza keeps Zoom, when they do not deliver, is a testament to the Bonanza site, as well. When I finally said I wanted my money back, the airwaves went silent and I never heard from either again. I opened a case with Paypal and my credit card company. This is a scary buying option. From now on, I will stick with reputable, honest firms.
Hi John B., we're sorry to hear about the trouble with your order. Bonanza expects sellers to be responsible and communicative regarding buyers' orders, so we appreciate you bringing this to our attention.
Please contact our support team via email at support@bonanza.com. They are best able to assist through that channel, and they will be glad to help!
Every experience I have had on the site has been a positive one. I highly recommend them! There is quite a selection in every category imaginable. Sellers ship quickly. I personally enjoy checking out their vintage items.
They rip sellers off, triple charging your credit card, they tell buyers to file instant disputes, and when you have a problem their support will deliberately lie to your face. That guy marc is a scum bag!
Terrible site. Take no responsibility for sellers actions. Customer service is polite, but are worthless, just sending you a bunch of links that do nothing for you. Will never make the mistake of using this site again.
I would just like to add a Serious Caution on selling on BONANZA. I made a few sales there and then got a bunch of no pay's. Guess what. There is no way to cancel an order for non payment and Bonanza wants the commission anyway. They ended up billing me a lousy $32 for orders never paid for and thus not shipped. I consider them to be nothing more than scammers. How do you charge commission when payment or non payment goes through your site and you can clearly see it was not paid for. I would steer clear of BONANZA
Hi Lothar M., we understand your concern. Sorry for any confusion here! Sellers on Bonanza can mark orders as unpaid and request refunds on the final value fees for a cancelled transaction, up to 90 days from the date of the transaction.
This help page has instructions on what to do if a buyer does not pay, and how to request fee refunds: https://www.bonanza.com/site_help/offers/cancel_transaction_on_bonanza#refundFee
If you'd like further assistance with the process, please email our support team at support@bonanza.com and they'll be happy to help!
IN case you have not noticed, all the replies by Bonanza staff are fake. Fake in the sense of completely non-responsive and fake because it looks like some computer generated thing.
There is no option on their site to cancel.
UPDATE: they have responded to my review but not to my endless e-mails demanding cancellation and a refund.
Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
Total scam! Don't buy anything form them. I would not be a bit surprised if the people running the site are most of the sellers. I bought a gift card that was never sent and the support team could care less; If it was not for pay pall who knows when I would ever get my money back.
Jack, we are sorry to hear of your experience. We definitely want to address any issues you are having or have had on our side. Could you please provide more details to support@bonanza.com so we can get to the source of the trouble? Thank you.
I would like to get an answer from Bonanza period. Their customer service is horrendous. They are shielding themselves from the customer. Which only tells me they have something to hide. Can someone contact me about my problem purchase?
Elizabeth B
Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
Have no idea who they are! But I do know the just tried to run 6 debits through my bank account for thousands of dollars! Funny thing is, I only use this account for my mortgage and nothing else so it was very easy to track! Total scam of a company! Would love to know just how stupid do they think people are?
Dear Christine, it sounds like your credit card was stolen and it is being used by the fraudulent party in an attempt to set up an account/make a purchase on Bonanza. We would highly recommend that you cancel your credit card immediately. If you can please contact us at support@bonanza.com we can follow up on our side.
Overview
Bonanza has a rating of 2 stars from 943 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bonanza most frequently mention customer service, credit card and phone number. Bonanza ranks 568th among Marketplace sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi Holly H., thank you for your review. We're happy to hear that and look forward to seeing you on Bonanza again soon!