Bluefly

Ordered shoes, never received a confirmation. Paypal says they listed a pending order then retracted it. Bluefly never bothered to respond. Always check small company reviews before ordering, my bad for not doing so this time.

I love shopping online because my schedule makes it difficult to shop in stores. But due to my travel schedule, I may not see my shipment for a couple weeks after delivery. I can't find the number of days to return online... it is very ambiguous and makes me feel they are hiding it on purpose. And when I try to call the number on the shipping insert (also with absolutely no information about returns or any indication that they care whether I'm satisfied or not) it's almost impossible to get through. What kind of online shopping doesn't offer customer service on the weekend in the middle of the day? I'm giving 2 stars for the history of items that I've loved, but the service has become horrible and too inflexible to be a good place to shop. Too bad.

I was skeptical about ordering from a site I've never used before but I was surprised because Bluefly provided easy check searching, quick check out, fast shipping and great customer service.
Thanks!

I just ordered a dress from Bluefly and regrettably checked the reviews of this site after I had placed the order. Shocked that this company does not respond to the vast number of negative reviews it receives. Hoping that my experience prompts me to write a positive review to refute some of the serious complaints against this site. I think the lack of HUMAN phone support for customers is the worst of all grievances - and no reason for it. Fingers crossed that I can follow this statement up with a favorable review of the site.

Bought Saint Laurent bag from bluefly. When it arrived, the bag came with box, dust bag. The bag is new and authentic. The biggest problem was it didn't came with an authenticity card. Contacted customer service, they said since they got the bag from another company (rue lala), there's no way for them to get the card. That lowers the value of the bag. I didn't return the bag since it's authentic and bought it for a really good price.

Just received my order for my Gucci Flashtrek's, took about 4 days to get to my home here in California. I was a little scared to order due to the reviews and the sus discount (the shoes are normally $1700 but got them for around $480) but I was like screw it and took the risk and copped em, I couldn't be happier.

Please avoid this company at all cost. They have terrible customer service and zero contact policy. If you need to return any item you will be hassled and ha e very little support. I have literally been fighting back and forth via email. Since you can't call ANYONE... with an agent because their return label was not sent properly.

I Ordered a pair of off white odsy 1000 shoes and they came in one week very authentic everything was new and the shoes were real all these other reviews that are negative are from there experience don't let it change ur mind on weather u should purchase from
Blue fly or not (trust me there service is excellent!)

Bluefly has a 14-day return limit, after which their site will not generate a return label, and the customer has no other recourse because they have zero phone support. I ordered an item that took more than two weeks to get to me, so it was past the allowable window for return when I received it. Default final sale, possibly by design on Bluefly's part. And I am out almost $400 because it is too large for me. Steer clear of this company! They are extremely dodgy.

First off they messed up and sent me a wrong item. Then I got lectured for not creating an rma for all of my items being returned (which was because the system was only letting me choose one item), by a very rude person Who should definitely not be working in customer service. Terrible attitude, condescending and I will truly never ever ever recommend or use this site again.

My experience with this company is horrible. Bought a pair of shoes and just want to exchange them. Tried to call 30 to 45 minute wait... who does that? Sent an email to their customer service 5 days ago... received an automated response and nothing since... even sent one more email and still no response. I think they are trying to rip people off... try to push you off until their return policy expires. I'm sending my shoes back and if I don't get a refund like some of the reviews I have read then I will be happy to start filing complaints with anyone and everyone! Also found the shoes at a better price at a website that actually takes care of their customers!

Hands down the worst company I have ever done business with in my 60 years. What a scam! Sell over priced items that one cannot return. For shame on this business---I cannot imagine how they even STAY in business. Who would want to do future business with a company that has a no-returns policy? Buyer beware. As a matter of fact, don't buy from them at all. Save yourself the very expensive, over $500 mistake I made.