Bluefly

Go9od site. Ordered there several times and no troubles occured. So, I can say that this site can be relied on.

Old review: Had to give five stars for selection, customer service, and fast shipping. I have only had two issues since shopping with them starting in 1999, and they resolved my issues without one hundred calls and e-mails. Only got one wrong item in 70 transactions, and I got my friends and co-workers shopping with them as well. You have to watch sales at bluefly as prices change daily. It has some of the best high end offerings. New Review: However, 2/1/19 abruptly closed its doors on Friday, "surprising its own staffers, Employees of the tattered clothing site trudged to work at West 39th Street offices on Friday only to learn that they were locked out of the building, sources told The Post." Bluefly is gone and had been dead since 2017, the company moved into a new office in the Garment District in Manhattan that was half the size of its former 17,000-square-foot headquarters. Now owned by a Chinese manufacturing company the name of which was not even known to company insiders who referred to the chief executive of the firm as "Rainbow," I will never shop with bluefly again. This is why people have had such a hard time with their orders. They are holding the site open saying they will return. STAY AWAY EVERYONE! Since my new review bluelfy site is back up with over priced "sale" items with no phone number to call the company. The company address is in a parking lot with no names on structure when you google it (1124 Kane Concourse
Bay Harbor, FL *******) The phone number to the building *******455‬ is a phone bank with over 15 companies using it. I feel that this is a fraud site now. Those ripped off need to call the state attorney general for florida and Internet Crime Complaint Center (IC3). Or, you can use the FBI's online.

A couple of years ago, I purchased several items from Bluefly. The items that were by designers that I recognized arrived as expected and I was happy with my purchases. However, I made the mistake of ordering a necklace from a designer I did not know. It was a final sale item and when it arrived, the quality was terrible and it arrived broken. They would not let me return it. I was told eventually I could call and speak to someone, but could never get through to whatever manager I was supposed to be speaking to. I swore I would never shop with them again. But at least i was only out $20.

Unfortunately, my boyfriend recently attempted to purchase a gift for me on Bluefly. I was looking for earring with a green stone and only Bluefly had ones that I liked. I needed them for an event on December 10th. He purchased the earrings and the next day they went on sale. He emailed to ask about getting the discounted price and even tried canceling the order and repurchasing it. The website would not let us cancel the order and no one responded to the email.

7 days after the earrings were purchased they were finally shipped(instead of the 2 days they say they ship them in which is why you can't cancel orders supposedly). When they arrived, the appeared smaller. I measured them and they are over 1/2 inch smaller than advertised (which for earrings is significant) and the shape of the stone was completely different. Not to mention these are supposed to be green onyx stones and white topaz. I can't say of the white topaz are real, but the green 'stones' have air bubbles throughout which indicate they are synthetic.

I emailed customer service with the photos and received an email saying that they had received complaint and would process it. 5 days later and I still have heard nothing. I tried to return the item, but the website won't recognize my order number. I have sent 3 or 4 emails now and not a word. The event for which I wanted these earrings (and I even had my ears re-pierced in anticipation) has come and gone. I will definitely never order from this site again.

Received a used damage product in October 17th 2021, I returned it and I am still waiting for my refund today December 27th.

I orsered size 8 and receivwd size 5. What to do with it. Wasted my money. No one in my family with size 5

Returning something is so difficult. Blueflty offers toll free no. It doesn't work. Horrible and inconvenient.

I've ordered from Bluefly four times now; the most recent was my last. The handbag and shoes I bought my first two orders seem to be fine, are of good quality and appear to be genuine. The most recent handbag wasn't exactly what I wanted, so I went through the website to return it. It seems pretty easy; click on Return, choose a reason, and print a pre-paid mailing label.

I had another handbag on the way from Belle & Clive, a partner company to Bluefly.com with the exact same mailing address and warehouse location. When the handbag arrived (brand name Furla), it was obviously a knock-off. The dust bag was wrinkled, badly-printed cotton. Some of the tags had been removed; obviously someone else purchased and returned this bag. Worst of all, there were two tags inside the handbag printed with "MADE IN CHINA." Furla is an Italian company, and it had the "official" Furla Made In Italy metal tag attached at the zip pocket. The quality of the lining is poor, the stitching is bad, and the leather is of questionable origin.

I have again initiated a return, this time to Belle & Clive, and am awaiting my refund. I would say buyer beware; you might get genuine items, but you might not, and a LOT of people have had to fight to get their returns honored. I'll update my review if the return is completed.

UPDATE: 4 May 2015. I have received two messages through SiteJabber, a phone call and two emails from Bluefly in response to this review; I was told my first return had been received and that my account would be credited in the next 3-5 business days. I checked my account this morning and the full amount minus shipping fees (about $15.00) has been refunded. I'll update when the second refund is processed. I still have concerns about the company, but they are honoring their return policy.

UPDATE: 11 May 2015. My second (and final) return was processed and the full amount minus shipping has been refunded. I don't plan to shop at Bluefly again, but they did honor their return policy, and for that I'm grateful.

After not being able to track my order, I finally receive my order after two weeks. One of the dresses I purchased did not fit true to size what so ever ( despite the description) and I attempted to return this item. Since I was not a memeber when I ordered the dress it was nearly impossible to figure out how to make a return. Not only that, the receipt sent with the purchase did not specify the 21 day return policy, nor did it explain how to go about making a return as a guest. I finally emailed the customer service regarding my problem with figuring out how to make a return and since it was 24, they responded that it was beyond the timeframe to make a return. Point blank. I then called customer service because I had so many problems tracking my package to begin with and it was delivered beyond the estimated delivery date and nowhere on the receipt did it mention the return policy so all around I was not happy with the poor communication with something I had spent my hard earned money on. The customer service agent then spoke with a supervisor and granted me a store credit for the dress. She mentioned I wouldn't get an email about the store credit until Monday ( I called on a Saturday). I waited and waited and I received nothing from blue fly. I took the customer service agents name (Sabine) after she promised a store credit so then I emailed customer service again explaining what happend. ONCE again they told me the agent I spoke with was wrong and I cannot return the dress for a store credit. I am a very loyal customer to every other website I use and not have I once dealt with such a horrible company with not giving the slightest assistance to please their customers. This is how a company ends up with a bad reputation. Was I trying to play the system no? Have I tried making ridiculous returns on a regular basis no! I'm a new customer who will NEVER EVER order from blue fly again due to their poor communication skills and horrible return policy giving customers no assistance in even an exchange.

I have to say that I am NOT happy with bluefly. I was excited to purchase an item from bluefly because it's always fun to find new stores with quality products at a moderate price point but I am really quite disgusted with this company.

To start, I think it is pretty ludicrous that such a huge company which has a huge shipping account and ships items for most likely less than a few dollars is charging $7.95 for shipping! I purchased a chiffon shirt that was folded up and crammed into a tiny box with a bunch of samples of beauty & feminine care products. Had these items been removed, the shipping could have been less expensive as they wouldn't have needed to ship such a huge box. I didn't order these samples; they should be charging the companies which they are soliciting me with, for the extra cost to ship their crap to me.

I get the shirt and was disappointed. It was much baggier and oversized that what appears on the model. I go to return the item and find that now I can either pay money from my own pocket OR let them take an ADDITIONAL $6.95 to ship the item back! I was disgusted with the original shipping charge, much less, to take ADDITIONAL funds from a customer to even get the product back to your warehouse. I can't handle it!

So. I do use my own shipper to ship the item back via UPS Ground, not the shady USPS shipping which took almost a year (not really... but like a week!). I paid almost $4 to ship the item back and today have received an email from bluefly stating that they have received my return.

I had a feeling that I would be again taken advantage of by bluefly and so I shipped the item using my own shipper. I also had tracking information emailed to me as soon as the package was delivered, etc and I see that my package was delivered on Wednesday, August 7,2013 and signed for by NEUZIL at the DOCK.

Bluefly is now refunding me the purchase price of the shirt MINUS the return shipping which they are taking! They are still taking the $6.95 even though I paid to return the item myself! I will be filing a BBB complaint if I don't receive a full refund in the next 72 hours.

Buyers beware. Completely crap website!

Bluefly did respond to my negative comments... Asked for additional info... and then did nothing.
PLEASE DO NOT USE THIS WEBSITE!

I purchased several of the RC Cashmere sweaters from Bluefly for Christmas size XL. Ordering and paying went very smoothly. It took forever to arrive and when they came, the sweaters that were labeled XL, fit like XS. I have spent almost 2 weeks calling the *******359 phone number suggested and continuously get the message that the person I'm trying to reach is unavailable. I have sent numerous emails with no response. I even tried to use their website for returns entering the information right off of the invoice only to be told that the information was entered incorrectly, i. E., my last name, my zip code, my email address and my order number. How could the information on the invoice not be correct.
There is no online customer service. There is no online chat customer service. There is no one you can call and talk to. Their email address returned invalid half the time. This company is way to big and services way too many people to not have adequate customer service or no customer service at all. I am very disappointed in this company. Oh and by the way, they only gave me until Jan 10th to return the items and today is the 9th. I have been trying now for almost 2 weeks. Horrible, horrible service. I will never order anything from this company again and I'm telling everyone I know to stay away from them. I will write negative reviews every where that will allow me use them as a forum to blast Bluefly. Stay away from this website!
MY order numbers directly from the invoices are
*******-A and *******-A, item numbers HSMZ*******, HSMZ*******, and HSMV*******.
I am not happy that I am stuck with 2 sweaters that are too small, can't be returned and cost me money!

I ordered a dress on Sunday to take my daughter to the ballet in the following weekend because shipping times were listed at 5-7 business days so I figured even though I might be cutting it close I'd order it because it was exactly what she had asked for. So I waited through Monday and never got confirmation that it had shipped (95% of all orders I have ever placed online ship next business day) so I started getting nervous. They then sent and email extending the time it takes to ship from the initial 1-2 business days to 2-3 and on their customer service website warned that they may not be able to process a cancellation once and order is placed because of how "fast" they ship things out. Tuesday nothing. I call customer service at the end of the day panicked and it says to expect 45-60 minute hold times. Not having an hour to spare I decide to call in the morning. It opens at 9 I call 9:03 and am told to expect the same 45-60 minute wait. Twenty minutes later a woman comes on the line and I explain the situation to her and that if I don't get the dress by this weekend then I have no use for it because it was for a specific event and my daughter is leaving town for several months afterwards. She first tried to convince me that I had miscalculated because "it takes 1-2 business days to ship" this is Wednesday which is obviously the 3rd business day from Sunday and it hasn't been put in the mail but she insists "we don't count weekends"... right. So then she says it definitely won't be there by the weekend because it takes "4-8 business days once shipped)", so I ask that since the incompetence of the company has led to them failing to even process the order and put the package in the mail three days later if they could express ship it to compensate. She assures me they do not have express shipping available at the company. I say express shipping was an option at checkout. She says "oh we have expedited shipping but it is not available on all items" I counter with the obvious fact that it was available on this item and I would still like to get it if at all possible to get it in time. She refuses. I ask to cancel the order then and be given an immediate refund so I can use the money to purchase a replacement and she says that she "can check but can't guarantee that [she] will be able to cancel the order because they are probably packing it right now". What? Also it is "not possible" to issue an immediate refund even if she can cancel it. So disgusted. And will now probably have to spend twice the money finding something last minute to replace it...

I have purchased items repeatedly from Bluefly and I have no complaints.

I ordered some bags off this site recently. It was my first time using this site, and after what I have experienced I will never use it again, and highly recommend no one else does either.

I ordered two pre-owned bags. The picture made the bags look fairly new and in good condition. However, when I received the bags they were in terrible condition. One in particular was incredibly dirty, stained, with worn leather and a broken zipper.

I immediately contacted the seller who told me that I cannot return the bags because I already cut the orange cable. This "orange cable" was a standard zip tie that could have been purchased anywhere. It never even stated anywhere that I could not return the bag if I had already removed the zip tie. They said this was a strict company policy, but one of the bags did not even have an orange zip tie on it. How can this be a strict company policy if you are allowing bags to leave without a zip tie on them?

So I contacted Blue Fly for some assistance. I thought, there is no way that an orange zip tie is honestly preventing me from returning this dirty, damaged merchandise. I explained the story to Blue Fly, who sent me an email stating that I was unable to return the bags because they were "final sale". I understand that the website said "final sale" but I did not have a chance to see these bags before I purchased them. The picture made the bags look brand new. If I knew what I was purchasing, I never would have bought them.

It seems like they mark items as "final sale" when they know that they are in such bad condition that no one else will want them. They post pictures that make the items look far better than they are in real life to get you to buy them. Then when you receive the items there is nothing you can do to return them because they were "final sale". It's essentially a trick to stick people with their worst merchandise just to get rid of it.

Nearly every store will still allow you to return "final sale" items, especially when they are defective, dirty, or damaged and give you store credit instead of a full refund. But nothing was offered to me to remedy this situation, just a "no refund, nothing we can do".

The customer service for Bluefly and their sellers (mine was LXR&CO) have terrible customer service and horrible policies. They should have something in place to resolve situations where customers received something other than what they were guaranteed, even if the purchase was final sale.

I ordered a pair of Gucci sneakers for a gift. My shipment arrived in a little over a week. I was very excited until i opened the box and found someone else's invoice and order in my box! I called Bluefly immediately and spoke to someone who was very friendly and asked for the order number of the order that I received. I guess they were thinking that perhaps the two orders were mixed up and mis-shipped. Of course in the back of my mind i was thinking that my Gucci sneakers were already posted for sale on Ebay and they would make the money back for their order (which cost less than mine) plus a few extra hundred. The customer service rep assured me that she would reach out to that customer and give me a call back and to give her 48 hours. Since this happened on a Friday, I did her one better i gave her Monday and Tuesday in addition to the Saturday and Sunday that she asked for and NOTHING! No call back no email no update. I called again and got another rep who was very apologetic. She told me she would issue a return label because there were no information on my shipment. Oh and the return label would be emailed to me in 48 hours. (sounds familiar). She went on to say that once the item was received the refund would be issued. Then the final nail the in coffin. Since the item was sold out and probably would not be restocked she offered me an extra $25 for my trouble. Bluefly allows some thief to get away with hundreds at my expense and offers me $25 for my troubles. And i'm still waiting for the stupid return label! NEVER AGAIN!

UPDATE: Got my return label. Shipped the incorrect shoes back. A friend talked me into placing another order with Bluefly if for no other reason but to get the credit they offered. Called Bluefly again and spoke to a VEEEEERRRRRRYYYYYYY helpful representative by the name of Heidi. She replaced the order for me for another pair of Gucci sneakers offering me expedited shipping. She was so genuinely apologetic and helpful that I literally told her that she alone would be the only reason that I ever used BlueFly again. I do know that Bluefly did make some in house modifications to their process to improve the shipping inaccuracies and low and behold today I received the correct order before Christmas and the shoes were on sale for less than the original order! Heidi followed up via email every time my order changed status up until the time it shipped and left the warehouse! Thank you Heidi! I did have some serious anxiety over this ordeal but in the end Bluefly did do what they could to help resolve the situation so i'm upping my rating by three stars... All because of Heidi :)

Angenehme Preise. Das Aussehen der Ware entspricht der Abbildung. Das Personal ist zuvorkommend. Bestellung erfüllt genau wie versprochen und ich mochte alles. Ich danke Ihnen vielmals.