Bluefly

I placed an order on Bluefly.com on September 1st, 2018. 5 pairs of shoes (2 Roberto Cavalli Loafers, 2 Versace Sneakers, 1 Versace Loafer) I received from this order are FAKE/REPLICAS of the designers shoes I intended to buy. It was not hard to see that the shoes were fake and are of bad quality. Another sad part of this bad experience is the fact that all 5 shoes from 2 different designers have the same identical plain black dust bag, which I also found very odd and not funny. I have been trying to contact them to get the issue of these KOCKOFF shoes resolved without success. I want to return these 5 pairs of shoes ASAP. It is impossible to reach Bluefly customer service over the phone or get an answer via email.
Someone please help me with this nightmare. Hopefully, I hear from them soon. I am very disappointed of Bluefly that prone to be selling only AUTHENTIC designers articles. I am trying to understand why their suppliers dropped the ball on my order and sent me those FAKE shoes.

Stella McCartney sandals bought from Bluefly fell apart after a few wears. Bluefly won't refund or replace.

I just received a very pretty pair of Tod's flats from Bluefly. They look much better in person than on the website. These very pretty flats retail for $500 and I paid $200. For this reason, I am giving Bluefly 5 stars. They are authentic. They arrived as expected and the website was easy to navigate. One caveat... I was expecting free shipping but I'm not going to quibble over $8.

I see all the negative reviews for these kind of websites (Bluefly, Gilt, etc). A few things I learned over the years...

*Do not buy clothing online unless it's from a department store website or it's cheap (under $100). If you buy online at Saks, Bloomingdales, or even Gap you always have the option of returning it in the store. The clothing I've purchased at online discount retailers have been of average quality and I've learned I would rather just go shopping at the mall. At least then I have a chance to see the clothing piece first, the exception being if you already saw this piece in person and now it's discounted (most likely because it was last season).

*Purchase brands you know and have seen in the retail stores.

*Do not buy vintage (aka second) expensive designer brands online. Only buy from trusted local consignment shops. These websites may think it's in "good condition" and you may think otherwise. Plus, there may be issues with authenticity.

*Do not buy expensive designer handbags (over $1,000) at an online discount site. Most of these websites have a no return policy and it's simply not worth the risk. It's better just to "splurge" and buy at the authorize retailer or boutique.

*I believe they may be receiving their inventory or acting as a middle person for an authorized retailer. For whatever reason, these retailers do not want to place these items on their sales floor (item was returned, overstock, last season, etc). Think Nordstrom's Rack or Off 5th, only online and non-returnable. There is a reason these designer items are discounted... you may want to keep that in mind while shopping.

If you know how to shop, sites like Bluefly are great.

This is first time in my life I am writing a review. I wish I knew about sitejabber before I made purchase from bluefly. Same thing happened to me as Fion L. I purchased designer handbag paying around $1700 and when I received it I notice the description was wrong and also had defect.

So i contacted customer service several times and also provide the pictures to proof then wait for there long response. I didn't think it would be a problem cause it was so ovbious the descripition was wrong and had defect.

Finally when i hear from them I could not believe they deny my return cause color looks like goldtone as they describe on the web when it's shiny silver. I wrote them back and ask them if anyone looked at the real bag and can tell me it looks like goldtone but no reponse at all.

I am stuck with $1700 bag which is not the bag I thought I was getting and I can not even resale cause it also has defect.

Bluefly has worst customer service ever and it makes worse cause they are selling expensive item so it's not the amount we can just swallow and forget about it.

BLUE FLY GOT ME AGAIN ON THE SECOND ITEM THE FENDI BELT IS A HORRIBLE REPLICA AT A 300 PRICE. OPENED BOX AND ONCE AGAIN SCREAMED FAKE SENDING BACK ASAP,