Maggie M.

A couple of years ago, I purchased several items from Bluefly. The items that were by designers that I recognized arrived as expected and I was happy with my purchases. However, I made the mistake of ordering a necklace from a designer I did not know. It was a final sale item and when it arrived, the quality was terrible and it arrived broken. They would not let me return it. I was told eventually I could call and speak to someone, but could never get through to whatever manager I was supposed to be speaking to. I swore I would never shop with them again. But at least i was only out $20.

Unfortunately, my boyfriend recently attempted to purchase a gift for me on Bluefly. I was looking for earring with a green stone and only Bluefly had ones that I liked. I needed them for an event on December 10th. He purchased the earrings and the next day they went on sale. He emailed to ask about getting the discounted price and even tried canceling the order and repurchasing it. The website would not let us cancel the order and no one responded to the email.

7 days after the earrings were purchased they were finally shipped(instead of the 2 days they say they ship them in which is why you can't cancel orders supposedly). When they arrived, the appeared smaller. I measured them and they are over 1/2 inch smaller than advertised (which for earrings is significant) and the shape of the stone was completely different. Not to mention these are supposed to be green onyx stones and white topaz. I can't say of the white topaz are real, but the green 'stones' have air bubbles throughout which indicate they are synthetic.

I emailed customer service with the photos and received an email saying that they had received complaint and would process it. 5 days later and I still have heard nothing. I tried to return the item, but the website won't recognize my order number. I have sent 3 or 4 emails now and not a word. The event for which I wanted these earrings (and I even had my ears re-pierced in anticipation) has come and gone. I will definitely never order from this site again.