T W.

I purchased several of the RC Cashmere sweaters from Bluefly for Christmas size XL. Ordering and paying went very smoothly. It took forever to arrive and when they came, the sweaters that were labeled XL, fit like XS. I have spent almost 2 weeks calling the *******359 phone number suggested and continuously get the message that the person I'm trying to reach is unavailable. I have sent numerous emails with no response. I even tried to use their website for returns entering the information right off of the invoice only to be told that the information was entered incorrectly, i. E., my last name, my zip code, my email address and my order number. How could the information on the invoice not be correct.
There is no online customer service. There is no online chat customer service. There is no one you can call and talk to. Their email address returned invalid half the time. This company is way to big and services way too many people to not have adequate customer service or no customer service at all. I am very disappointed in this company. Oh and by the way, they only gave me until Jan 10th to return the items and today is the 9th. I have been trying now for almost 2 weeks. Horrible, horrible service. I will never order anything from this company again and I'm telling everyone I know to stay away from them. I will write negative reviews every where that will allow me use them as a forum to blast Bluefly. Stay away from this website!
MY order numbers directly from the invoices are
*******-A and *******-A, item numbers HSMZ*******, HSMZ*******, and HSMV*******.
I am not happy that I am stuck with 2 sweaters that are too small, can't be returned and cost me money!