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Blue Apron has a rating of 2.5 stars from 138 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Blue Apron most frequently mention customer service, credit card and next delivery. Blue Apron ranks 9th among Food Delivery sites.
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I am unsure how this company stays in business. My first order of three meals arrived on time. They package several smaller items inside a sealed plastic bag. The smaller package of roasted (with liquid) was open and had spilled everywhere. Upon inspection, I also noticed the dried pepper package was open. Both packages did not come open during the delivery process. They were put inside already open, one cut by scissors and one peeled back. Blue Apron gave me a $10 credit but were indifferent to the real issue. The choice of meals each weeks is weak with two of the thirteen choices costing upwards of $20 more if you decide to go that route. Yesterday I get a notice my delivery was not going to be on time but one day late. I called Blue Apron who told me the carrier did not put it on the truck. I just called OnTrac, the delivery company where the package was to be recieved. They informed me the package never left Blue Apron! On Trac closed their case because they don't have a package from Blue Apron to be delivered. I am on hold now waited to speak to Blue Apron again to see what BS they are going to throw my way this time. What a shady company.
I would never have considered this option before COVID-19. Doing that much work to prepair and cook food, the cleanup, etc. But, working from home, staying home to be safe, the quest for good, healthy and fresh food when I really do not know how to cook, Blue Apron has turned out to be a life saver!
I was excited to try Blue Apron until I got my first 2 boxes. The food I got was not the freshest and while there were ice packs in the bottom of the box, it wasn't all that cold, everything had completely defrosted, and I took the boxes from the delivery guy's hands. The chicken that was by the ice packs was defrosted to the point that the juices that are natural with chicken after it thaws, leaked everywhere in the box. The grape tomatoes were soft rather than firm and the peppers were wrinkled and not at all fresh. The tilapia I got was farm-raised rather than wild which I don't care for. The portions are also very small, not that small portions are a bad thing, especially if you're trying to lose weight, but it's something to be aware of. On the website, it shows plates being very full, but the only way the plates could be that full is if they were sandwich (small) rather than dinner plates; that's how small the portions are. When you look at the small portions and then look at the calories for those small portions, which are overwhelmingly high, then there is nothing on Blue Apron that is suitable for those trying to be healthy and lose weight. You pay a premium price, even with coupons, for very small portions and food that's far from premium. I had to supplement my meals with additional vegetables to make the meals more healthy and filling.
As far as taste, it was okay but not great and absolutely not worth the cost or effort since I still had to cook the meal.
This is one of the greatest concepts I've ever experienced. It's everything you need and nothing you don't and the perfect portions. My wife is an incredible cook and we can't go to restaurants because she doesn't like anything. She has loved every single recipe and thinks I'm a classically trained chef. Whether your an experienced cook or you can barely boil water, this concept works for everyone. If you can read, you can cook. And a lot of the recipes or some thing I never would've thought of fixing for myself. I cannot say enough about blue apron and the delicious meals. And the price is right as well. Dinner at a nasty Fast food place for two is almost the same price.
My boyfriend used the catering for my BD party. I am very glad you prepared everything so cool. My guests and I are satisfied!
We've been with blue apron for four years. Things have mostly been alright until the last month when literally every single week there has been an issue. The boxes have been late, missing packages, wrong recipes. We've emailed them and they aren't helpful. They only give you credits and not your money back.
I had some meals that sounded different but turned out great. Their choices range from meat and potatoes to Chinese steamed buns. Customer service is good and they have an active Facebook group. I learned some new cooking ideas and have remade several of their recipes that's how good they are.
I have good experience with this company. Their recipes and food are just awesome! And the service is very good. Better than other companies.
Fresh, organic, tasty! I have really enjoyed the food and recipes. Everything is measured out and ready and at my fingertips.
I only received 3 shipments from Blue Apron. The last 2 shipments were not the meals I picked. In the 2 meals where I got kale, 1 had a dead grasshopper in it and the other had a dead beetle. I was constantly missing ingredients like garlic, tomato and olives. The food was not that fresh. The reason I tried this meal delivery was that everything was included, food would be fresh and I wouldn't have to go to the store. Personally, for me, the food and seasonings are not that great. Add to the fact that I didn't get the meals I picked and paid for. I cancelled my account since their resolution was to offer me $30 off future deliveries. I was very dissatisfied with their meals, delivery and business tactics.
My experience using Blue Apron
Overall, using Blue Apron wasn't the best experience, but I think that has more to do with the fact that I enjoy cooking and Blue Apron's fast and easy to cook meals were a little too simple.
Food quality
The food was always fresh when it arrived and could last a few days in the fridge, or, if you need to wait longer to make certain meals, the food was fine being frozen.
Taste
Blue Apron's food never tasted bad, but it didn't taste high quality either. That's likely due to the fact that most of their food simply didn't call for enough spice. Once I added more salt or pepper or chili flake (you get the point), the food was a little better, but still fairly bland.
For the cost of Blue Apron, I don't feel that the food quality is necessarily worth it. You pay upwards of $50 for two meals a week (and that's just dinner), so you'll need to go grocery shopping anyway, and by the time you've bought everything you need, Blue Apron's price doesn't seem very budget friendly.
Recipe cards
For the most part, the recipes led you in the right direction. But, as I said above, for those who have never, or rarely made full meals, the recipe cards can be hard to follow. You're told to do multiple tasks at once—which is hard even for more experienced home cooks, and there's a lot of assumption that you know how to chop vegetables properly, know how to add the right spices, and multi-task.
In my experience with other meal delivery services (Plated, for example), the recipe cards have helpful tips that instruct you how to do every single step, no matter how small.
Very disappointed with this service. They kept changing my delivery date from Tuesday to Friday, even after I complained.
The recipes are easy to follow. The food is tasteful. Sometimes the fresh produce is damaged in the packaging. It does make dinner time easier not having to think what to cook and there is no waste with the food. You get exactly the right amount. I have been doing the Freestyle WW meals and it is so easy to just scan the barcode to track your meal and not have to list every ingredient.
Placed an order 6 WEEKS in advance and 5 DAYS prior, they canceled due to unforeseen reasons. UNACCEPTABLE.
I called their customer service and they knew nothing.
It's basically nice and simple...
Also straight to the point
To be honest I love it
Blue apron to the world
We are ordering food from Blue Apron from last 6 months and we are loving it... I saved much of time
They keep sending orders not asked for until you try and contest with your credit card co. And they refuse to give you credit. Once they have your account they refuse to stop. Do not give them a card no. They also are not concerned with the environment as they use excessive plastic packaging.
5 weeks ago I tried cancelling my Blue Apron account. I was told an email with instructions on how to cancel would be sent. Today, I get an email saying my delivery is on it's way. I called customer service, my account shows that I did make the cancellation request but failed to follow the instructions to cancel. That was because I never got that email. Now, I'm stuck with two chicken order that have butternut squash and farro, two ingredients I don't care for plus I have to pay for this meal - unbelievable! Be weary when having to cancel from this company - they make it hard to so. I won't be back.
Don't fall for the "WW" (weight watchers) being a healthy choice for meals. I was shocked when I received my first order and looked at the nutritional page from the meals I got. Yes is has protein BUT
Beef Vegetable Stir Fry w vegetables=34g of carbs & 18 sugars per serving!
Italian Chicken & Vegetable Skillet w cheese=32g of carbs & 19 sugars per serving!
Mediterranean chickpea grain with carrots, carbs=101g of carbs per serving! & 22 sugars per serving!
I could eat 2 whole pizzas and a 2 liter of pepsi for that! What makes this WW? I called Blue Apron two different times and they were clueless and passed the buck to WW. I called WW and they were also clueless and told me to call Blue Apron. Seems they know how deceitful these recipes are and conveniently don't know anything. Event he supposed manager seemed even more clueless than the reps that answer the phones. I cancelled my subscription with them and will continue my orders with Hello Fresh. Their regular meals are way less than this company. Not "healthy" in any way and WW allows their name to be used?
Answer: This seems to be Blue Apron's way of holding up a (false, pseudo) customer base for purpose of over-inflating their numbers for investors.
Answer: Hello. You do not know what time the box will arrive, just which day, and you pick which day you want it. I have never had anything spoiled or overheated in our box; there are "ice packets" in it. So as far as choice of meals... when you first sign up you can make choices about things you don't want. We selected no seafood and no walnuts. I wouldn't go crazy opting out of stuff; you can imagine that takes away so many options for delicious recipes. If you have a lot of special food needs, I don't think a meal service is for you. Anyway, we get our box on Tuesdays and on Monday I receive an email saying my box is on its way and what recipes are in it. That email also tells you what's coming for the next week. You can change your recipes up to a few days ahead, which might be convenient if you are worried about what you are getting. You can also go online and see many weeks out and change any of those too. I will say this though, if you are picky picky and not open minded about trying new recipes, I don't know if you should sign up. Blue Apron's recipes are very unique and have a lot of ethnic flavor profiles and spices and things like that; but they have all been great, again, if you want to have fun and try new things. There have been a couple where we thought maybe we should change that, maybe we won't like it, but we didn't and just went ahead and tried it and we have not regretted it once. You can see more on the review I posted.
Answer: They DEFINITELY hide the "cancel" button - I had to email them to find it, and they said "you can always just pause your deliveries!" but you have to hand click each week you want paused, and you can only go a few weeks out. If you do that and forget, deliveries will start up again automatically. It felt very sneaky.