business logo of Blue Apron

Blue ApronReviews 138

2.5

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Blue Apron?
grey star
grey star
grey star
grey star
grey star

Blue Apron Reviews Summary

Blue Apron has a rating of 2.5 stars from 138 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Blue Apron most frequently mention customer service, credit card and next delivery. Blue Apron ranks 9th among Food Delivery sites.

service
29
value
28
shipping
27
returns
19
quality
28

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Carolyn S.
Unfollow Carolyn S.
Share Review
Report Review

I am unsure how this company stays in business. My first order of three meals arrived on time. They package several smaller items inside a sealed plastic bag. The smaller package of roasted (with liquid) was open and had spilled everywhere. Upon inspection, I also noticed the dried pepper package was open. Both packages did not come open during the delivery process. They were put inside already open, one cut by scissors and one peeled back. Blue Apron gave me a $10 credit but were indifferent to the real issue. The choice of meals each weeks is weak with two of the thirteen choices costing upwards of $20 more if you decide to go that route. Yesterday I get a notice my delivery was not going to be on time but one day late. I called Blue Apron who told me the carrier did not put it on the truck. I just called OnTrac, the delivery company where the package was to be recieved. They informed me the package never left Blue Apron! On Trac closed their case because they don't have a package from Blue Apron to be delivered. I am on hold now waited to speak to Blue Apron again to see what BS they are going to throw my way this time. What a shady company.

Date of experience: November 2, 2021
Missouri
5 reviews
7 helpful votes
Follow Sebastian H.
Unfollow Sebastian H.
Share Review
Report Review

Healthy food
September 24, 2021

I would never have considered this option before COVID-19. Doing that much work to prepair and cook food, the cleanup, etc. But, working from home, staying home to be safe, the quest for good, healthy and fresh food when I really do not know how to cook, Blue Apron has turned out to be a life saver!

Date of experience: September 23, 2021
Utah
3 reviews
1 helpful vote
Follow Elizabeth A.
Unfollow Elizabeth A.
Share Review
Report Review

I was excited to try Blue Apron until I got my first 2 boxes. The food I got was not the freshest and while there were ice packs in the bottom of the box, it wasn't all that cold, everything had completely defrosted, and I took the boxes from the delivery guy's hands. The chicken that was by the ice packs was defrosted to the point that the juices that are natural with chicken after it thaws, leaked everywhere in the box. The grape tomatoes were soft rather than firm and the peppers were wrinkled and not at all fresh. The tilapia I got was farm-raised rather than wild which I don't care for. The portions are also very small, not that small portions are a bad thing, especially if you're trying to lose weight, but it's something to be aware of. On the website, it shows plates being very full, but the only way the plates could be that full is if they were sandwich (small) rather than dinner plates; that's how small the portions are. When you look at the small portions and then look at the calories for those small portions, which are overwhelmingly high, then there is nothing on Blue Apron that is suitable for those trying to be healthy and lose weight. You pay a premium price, even with coupons, for very small portions and food that's far from premium. I had to supplement my meals with additional vegetables to make the meals more healthy and filling.

As far as taste, it was okay but not great and absolutely not worth the cost or effort since I still had to cook the meal.

Date of experience: July 2, 2021
Florida
1 review
2 helpful votes
Follow Jeff T.
Unfollow Jeff T.
Share Review
Report Review

This is one of the greatest concepts I've ever experienced. It's everything you need and nothing you don't and the perfect portions. My wife is an incredible cook and we can't go to restaurants because she doesn't like anything. She has loved every single recipe and thinks I'm a classically trained chef. Whether your an experienced cook or you can barely boil water, this concept works for everyone. If you can read, you can cook. And a lot of the recipes or some thing I never would've thought of fixing for myself. I cannot say enough about blue apron and the delicious meals. And the price is right as well. Dinner at a nasty Fast food place for two is almost the same price.

Date of experience: May 20, 2021
Germany
1 review
0 helpful votes
Follow Hallie W.
Unfollow Hallie W.
Share Review
Report Review

Great Job!
April 24, 2021

My boyfriend used the catering for my BD party. I am very glad you prepared everything so cool. My guests and I are satisfied!

Date of experience: April 24, 2021
Texas
1 review
0 helpful votes
Follow Dustin P.
Unfollow Dustin P.
Share Review
Report Review

Awful Experience
February 20, 2021

We've been with blue apron for four years. Things have mostly been alright until the last month when literally every single week there has been an issue. The boxes have been late, missing packages, wrong recipes. We've emailed them and they aren't helpful. They only give you credits and not your money back.

Date of experience: February 20, 2021
Tennessee
1 review
1 helpful vote
Follow Laura V.
Unfollow Laura V.
Share Review
Report Review

I had some meals that sounded different but turned out great. Their choices range from meat and potatoes to Chinese steamed buns. Customer service is good and they have an active Facebook group. I learned some new cooking ideas and have remade several of their recipes that's how good they are.

Date of experience: February 1, 2021
Illinois
4 reviews
3 helpful votes
Follow Edward H.
Unfollow Edward H.
Share Review
Report Review

Good experience
November 23, 2020

I have good experience with this company. Their recipes and food are just awesome! And the service is very good. Better than other companies.

Date of experience: November 23, 2020
California
7 reviews
8 helpful votes
Follow Claire O.
Unfollow Claire O.
Share Review
Report Review

Fresh, organic, tasty! I have really enjoyed the food and recipes. Everything is measured out and ready and at my fingertips.

Date of experience: October 23, 2020
Wisconsin
1 review
1 helpful vote
Follow cheryl b.
Unfollow cheryl b.
Share Review
Report Review

Very dissatisfied
October 6, 2020

I only received 3 shipments from Blue Apron. The last 2 shipments were not the meals I picked. In the 2 meals where I got kale, 1 had a dead grasshopper in it and the other had a dead beetle. I was constantly missing ingredients like garlic, tomato and olives. The food was not that fresh. The reason I tried this meal delivery was that everything was included, food would be fresh and I wouldn't have to go to the store. Personally, for me, the food and seasonings are not that great. Add to the fact that I didn't get the meals I picked and paid for. I cancelled my account since their resolution was to offer me $30 off future deliveries. I was very dissatisfied with their meals, delivery and business tactics.

Date of experience: October 6, 2020
Nigeria
4 reviews
3 helpful votes
Follow Abdulmalik A.
Unfollow Abdulmalik A.
Share Review
Report Review

My experience
September 7, 2020

My experience using Blue Apron
Overall, using Blue Apron wasn't the best experience, but I think that has more to do with the fact that I enjoy cooking and Blue Apron's fast and easy to cook meals were a little too simple.

Food quality
The food was always fresh when it arrived and could last a few days in the fridge, or, if you need to wait longer to make certain meals, the food was fine being frozen.

Taste
Blue Apron's food never tasted bad, but it didn't taste high quality either. That's likely due to the fact that most of their food simply didn't call for enough spice. Once I added more salt or pepper or chili flake (you get the point), the food was a little better, but still fairly bland.

For the cost of Blue Apron, I don't feel that the food quality is necessarily worth it. You pay upwards of $50 for two meals a week (and that's just dinner), so you'll need to go grocery shopping anyway, and by the time you've bought everything you need, Blue Apron's price doesn't seem very budget friendly.

Recipe cards
For the most part, the recipes led you in the right direction. But, as I said above, for those who have never, or rarely made full meals, the recipe cards can be hard to follow. You're told to do multiple tasks at once—which is hard even for more experienced home cooks, and there's a lot of assumption that you know how to chop vegetables properly, know how to add the right spices, and multi-task.

In my experience with other meal delivery services (Plated, for example), the recipe cards have helpful tips that instruct you how to do every single step, no matter how small.

Date of experience: September 7, 2020
Nigeria
1 review
0 helpful votes
Follow Saheed A.
Unfollow Saheed A.
Share Review
Report Review

Cool
July 26, 2020

Bills are easy to follow. The food is delicious. Sometimes the fresh. You get exactly the right price.

Date of experience: July 26, 2020
Maryland
1 review
0 helpful votes
Follow Kurt L.
Unfollow Kurt L.
Share Review
Report Review

Poor shipping
July 24, 2020

Very disappointed with this service. They kept changing my delivery date from Tuesday to Friday, even after I complained.

Date of experience: July 24, 2020
California
12 reviews
12 helpful votes
Follow Xavier D.
Unfollow Xavier D.
Share Review
Report Review

Nice
July 23, 2020

The recipes are easy to follow. The food is tasteful. Sometimes the fresh produce is damaged in the packaging. It does make dinner time easier not having to think what to cook and there is no waste with the food. You get exactly the right amount. I have been doing the Freestyle WW meals and it is so easy to just scan the barcode to track your meal and not have to list every ingredient.

Date of experience: July 22, 2020
California
3 reviews
0 helpful votes
Follow Alex L.
Unfollow Alex L.
Share Review
Report Review

Disappointing
July 17, 2020

Placed an order 6 WEEKS in advance and 5 DAYS prior, they canceled due to unforeseen reasons. UNACCEPTABLE.

I called their customer service and they knew nothing.

Date of experience: July 17, 2020
Nigeria
5 reviews
3 helpful votes
Follow Manuel K.
Unfollow Manuel K.
Share Review
Report Review

My review on this
June 15, 2020

It's basically nice and simple...
Also straight to the point
To be honest I love it
Blue apron to the world

Date of experience: June 15, 2020
Oregon
3 reviews
9 helpful votes
Follow Bruce C.
Unfollow Bruce C.
Share Review
Report Review

Great Food
May 15, 2020

We are ordering food from Blue Apron from last 6 months and we are loving it... I saved much of time

Date of experience: May 14, 2020
Connecticut
2 reviews
2 helpful votes
Follow Robert F.
Unfollow Robert F.
Share Review
Report Review

They keep sending orders not asked for until you try and contest with your credit card co. And they refuse to give you credit. Once they have your account they refuse to stop. Do not give them a card no. They also are not concerned with the environment as they use excessive plastic packaging.

Date of experience: November 19, 2019
New Mexico
1 review
3 helpful votes
Follow Lala M.
Unfollow Lala M.
Share Review
Report Review

5 weeks ago I tried cancelling my Blue Apron account. I was told an email with instructions on how to cancel would be sent. Today, I get an email saying my delivery is on it's way. I called customer service, my account shows that I did make the cancellation request but failed to follow the instructions to cancel. That was because I never got that email. Now, I'm stuck with two chicken order that have butternut squash and farro, two ingredients I don't care for plus I have to pay for this meal - unbelievable! Be weary when having to cancel from this company - they make it hard to so. I won't be back.

Date of experience: October 22, 2019
Virginia
1 review
1 helpful vote
Follow Erica W.
Unfollow Erica W.
Share Review
Report Review

Don't fall for the "WW" (weight watchers) being a healthy choice for meals. I was shocked when I received my first order and looked at the nutritional page from the meals I got. Yes is has protein BUT
Beef Vegetable Stir Fry w vegetables=34g of carbs & 18 sugars per serving!
Italian Chicken & Vegetable Skillet w cheese=32g of carbs & 19 sugars per serving!
Mediterranean chickpea grain with carrots, carbs=101g of carbs per serving! & 22 sugars per serving!
I could eat 2 whole pizzas and a 2 liter of pepsi for that! What makes this WW? I called Blue Apron two different times and they were clueless and passed the buck to WW. I called WW and they were also clueless and told me to call Blue Apron. Seems they know how deceitful these recipes are and conveniently don't know anything. Event he supposed manager seemed even more clueless than the reps that answer the phones. I cancelled my subscription with them and will continue my orders with Hello Fresh. Their regular meals are way less than this company. Not "healthy" in any way and WW allows their name to be used?

Date of experience: September 7, 2019