BladeHQ

I tried calling many times to cancel and order but the phones weren't working. I emailed customer service, ( Mrs. Dallas) thinking many they can tell me how to get on the phone. I included my order number and within 5 minutes I got an email back and Mrs. Dallas confirmed that she had went and canceled my order for me, apologized for the phone issue, and refunded my money. I was amazed and thankful for how alert and responsive customer service was. It's usually a nightmare trying to talk to companies customer service but your people are on the ball! Great job! Keep up the good work. Iv never seen customer service be so fast and friendly while solving my problem within minutes. Thank you Lisa Q. And Mrs Dallas, you both should be cloned so every company can handle their customers issues like you did for mine.

I contacted BladeHQ shortly after placing my order to inquire about the possibility of exchanging a knife with one from a different order. Unfortunately, I did not receive a response until two days later, by which time my order had already been shipped. Regrettably, no resolutions, such as an exchange, were offered. While I have had excellent experiences with BladeHQ in the past, I found this particular situation to be quite disappointing.

I ordered two knifes that were back ordered until March. Well March came and went and I heard nothing. I would every two weeks inquire. Finnally after the month was over, I had to prod Blade HQ again to find out when this would ship. Now they say sometime in June. I will believe it when I see it!
Blade HQ should have been proactive about bugging the manufacturer to give accurate and realistic delivery times. MRS Dallas tried to help, but is largely helpless.

1) I found a "Pre-order!" but can't (Dessert... mmmm... everyone loves dessert...). But was just a VERY brief lag in making button operational (tech wise) or maybe my weird browser. I saw it changed and pre-ordered as wished by time got excellent reply. 2) I wrote a philosophical-legal-cultural essay ("rant" more like) not AT BHQ just "venting" but with details, AND questions about narrowing down one's ahem collection. BHQ (thanks Zach!) obviously (and with effort) READ it and reflected on our situations in a thoughtful way. I knew prolly nothing BHQ could do... guess I just wanted to feel heard. AND DID/DO.

On Friday I purchased a brand Chaves at the noon knife drop. When i went to check out and use the Promo code that was available it wouldn't let me use it. Kept saying the code was already used even though I didn't purchase anything or use it prior. So I made the purchase anyway and decided to contact the customer service after. I spoke with Jen on the phone and she took all my information down and told me she would pass everything along so it could be resolved on Monday since everyone was gone for the day. Sure enough they got it resolved and were able to send me the Promo knife in a separate package. Jen was a huge help to me in this process. Awesome customer service!

I recently had the pleasure of interacting with [Kim], and I am extremely satisfied with the service I received. The support was clear, prompt, and very professional. The return instructions were easy to follow, and the process was made much smoother thanks to the detailed guidance provided.

I highly recommend [Kim] for their exceptional service, and I look forward to future interactions with the company!

Thank you for your outstanding support!

Dallas the customer Rep was awesome! She was able to give me a return address label and be able to ship out the replacement items to me.
Products however, that were ordered and I had to return, were not so great. I bought 4 knives (2 orders) and only one was functional out those 2 orders. The other three were broken, did not open at all when using the automatic button. So very disappointing.
I did ask Dallas the Rep to make sure the replacement products being sent out to me, will be inspected for functionality. Hopefully I will get my replacement items and they work properly.

Jen went further than spacex has to assist me. I recently have gained interest in building. A bench made collection, and I had previously been purchasing them all from a competitor. I had some questions regarding a bench made gold class, and Jen was phenomenal. So much and so I ended up ordering two more knives to add to my collection. I'm excited, yet also scared, to scroll the website and see what my eye finds. No matter what I find. I'm confident you guys can take care of me.

Ran into a issue with the delivery of my package but was told it was just a little hiccup and reassured me everything would work out and the only reason for my panic is because I had gotten taken advantage of 2 orders back to back already but I ended up getting a refund plus they finally came I will definitely be buying more products in the future I would recommend these guys to anyone out there great customer service plus great product

I had a great experience with bladehq overall. This is the first time I've ever been told without asking about a military discount. The process of verifying my status was made super easy, Hannah Y. Explained the process and explained the different discounts offered by specific brands perfectly. Thank y'all for making the process super easy even while overseas!

I had a problem with an item that I recently ordered and notified customer service. I was told the issue was a common problem with the item, and that it could be fixed by me. It reoccured several time so I thought it was not up to accecptable standards. No problem. The customer service person was not only polite, but very easy to talk with. The authorization was approved an the item was credited to my card. I am still amazed. I feel like this is a definitely a customer oriented company.