Overview
BladeHQ has a rating of 4.6 stars from 1,967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BladeHQ most frequently mention customer service, quick response and next day. BladeHQ ranks 1st among Knives sites.
Fantastic I love it. It's one of the most wonderful thing I ever had. I think your website is just wonderful. I would order again in a heartbeat and I would recommend you guys to my friends all over.
My recent customer service experience with BladeHQ was smooth and professional. I reached out regarding a lost package that had been stuck in transit for several days. Their response was prompt, and they immediately offered me a choice between a reshipment or a refund, which I appreciated. When I inquired about using an alternative shipping carrier, they politely explained that they couldn't guarantee the carrier selection. While that wasn't ideal, they remained courteous and clear in their communication. Since reshipping with a different carrier wasn't an option, I opted for a refund, which they processed efficiently. Overall, the support team was responsive, polite, and solution-oriented, making the situation easier to deal with.
Received A faulty knife. Was prompt in getting back to me and was understanding of the situation. Offered me a gift card as credit so I can buy a different one.
Hey Griffan!
Thank you so much for your kind words! 😊 We're thrilled to hear that Jen was able to resolve your situation quickly and effectively. We're sorry about the faulty knife, but we're glad we could make it right for you. Thanks for being such a great customer, and we look forward to assisting you again in the future! 👏🔪
~Lisa
My experience with a recent return was exemplary customer service, start to finish. Efficient, fast, zero hassle. Will absolutely be shopping here again.
Hey Trevor!
We love hearing that! 😊 Thanks so much for the kind words. We’re all about making things easy and stress-free, so it's awesome to know your return experience was smooth from start to finish. Can’t wait to have you back for your next knife adventure! 🗡️💙
~Lisa
My experience with this company has been nothing short of incredible. Brooke and Cloey were incredibly attentive to every request I have made via email, and made my return process super easy. It's for these reasons I cannot help but see parallels between this business and Goulet Pen Co. Clean website, awesome support, a wide variety of merchandise and very friendly employees.
Hey Cody!
Now that's a high compliment! 🙌 We're honored to be compared to Goulet Pen Co. – clean website, awesome support, and top-tier selection is exactly what we aim for! 🖊️🔪 Huge shoutout to Brooke and Cloey for making your experience smooth and hassle-free. Thanks for being part of the Blade HQ family!
~Lisa
Im a new customer and inadvertently locked my account. Hannah got back to me promptly and resolved the issue. Im confident my purchase experiences will be as smooth.
Thanks!
Hey Kevin!
Welcome to the Blade HQ family! 🔥 We're so glad Hannah could quickly get you back on track. Here's to smooth shopping and awesome blades in your future—happy to have you with us! 🔪🙌
~Lisa
Son bought an OTF knife that fell apart/broke. Customer service was quick to offer refund or replace and got the label out asap. I will definitely buy here again. Always great experiences.
Hey Aaron!
We're so sorry to hear about the trouble with the OTF, but we're really glad our team could step in and make things right quickly. 🙏 It means a lot to us that you’ve had consistently great experiences, and we truly appreciate your continued support. If there's anything else we can help with down the road, we're just a message away. Thanks again for choosing Blade HQ! 💙
~Lisa
I should have looked more closely regarding a free gift that came with purchase of a certain brand. Wendy contacted me and cleared up the confusion that I had and even sent me a gift card for my next order.
Thanks, Wendy!
Hey Martin!
Glad we could clear that up for you! 😊 Big shoutout to Wendy for making things right and ensuring you have a great experience. Enjoy your gift card, and we look forward to your next order! 🔥🙌
~Lisa
I recently reached out about ordering some knives that hadn't been released yet. We were looking to give them out to our top 75 customers. I emailed BladeHQ and Wendy got back to me right away. They were able to help me through the process.
Hey Brian!
Wow, that sounds like an awesome project! 🎉 We're so glad Wendy could assist you in securing those knives for your top customers. We appreciate your trust in Blade HQ and look forward to helping you again in the future! 🔪🙌
~Lisa
Just checking on possible receipt times for the knife that I pre-ordered, but I knew going in that there was no time frame for receipt of the shipment.
Hey Rick!
Thanks so much for your patience and understanding — you're absolutely right! With pre-orders like the Spyderco Sage 6, we don’t receive exact delivery timelines from the manufacturer, so we're unable to give an estimated arrival date. But rest assured, once it lands in our hands, we’ll get it out to you as quickly as possible. We truly appreciate you rolling with us — it means a lot! 🔪✨
~Lisa
Kim replied to a question I asked via email, she was prompt and a pleasure to interact with. She's definitely on her A-game and I hope that she's the representative I get every time!
Hey Todd!
Kim for the win! 🌟 We're thrilled to hear she provided such a great experience. We'll make sure she knows she's appreciated! Thanks for being a part of the Blade HQ family! 🔥🔪
~Lisa
Hannah responded to my question regarding availability of knives listed as pre orders. Hannah explained to me why knives listed as pre orders were also listed in stock. Hannah did a great job explaining this to me. Keep up the good work Hannah! Thanks!
Hey Shawn!
Thanks for your kind words! 😊 Hannah is a rockstar at breaking things down and making everything crystal clear. We’re glad she could help explain the pre-order process! 🔥 Enjoy your knife shopping, and we look forward to serving you again!
~Lisa
The customer service is excellent at blade HQ! They have a great selection and the price and shipping times are excellent also. I'll be purchasing more items from them for sure!
Hey Michael!
Thank you for the kind words! We're thrilled to hear you had a great experience with our customer service, selection, and shipping. We appreciate your support and look forward to helping you find more awesome gear in the future!
~Lisa
Jen made updating my account, quick and easy. She explained the steps necessary to receive a Veterans discount. I appreciate her quick response and great communication. Thank you
Hey Nathan!
Thank you for your feedback! We’re glad to hear Jen made updating your account a breeze and helped with the Veterans discount. We truly appreciate your kind words and are always here to provide top-notch service. Thanks again for being part of the Blade HQ family!
~Lisa
BladeHQ has fast shipping and good products. Customer service is timely in response and willing to help in whatever you may need. I've spoken with a few reps and emailed with a couple and all reps have been respectful and happy to help.
Thank you for your customer support.
Hey Joe!
👍 We appreciate your support! Fast shipping, great products, and a helpful customer service team are what we strive for. Thanks for choosing Blade HQ! 🔪🙌
~Lisa
I was helped by Customer Service Representative Jen N. They understood my issue and went above and beyond to help me find my order. Seems like I don't recall what email i used and I also did not get an order confirmation. To be honest, I'm not really upset at the situation, I'm just glad Jen did their best to assist.
Hey Chris!
Thank you for sharing your experience! 😊 We're so glad to hear that Jen went above and beyond to assist you. Even in tricky situations, our team is always happy to help. If you ever need further assistance, don’t hesitate to reach out. We appreciate you choosing Blade HQ! 🔪✨
~Lisa
I've ordered multiple knives from this vendor in the past and have always gotten prompt delivery and responses. They are great to their customers. I just had the first and ONLY issue with an order that the postal service lost ( so NOT BladeHQ's fault) and the customer service representative Jen N. Has been extremely helpful and they are doing their best to make it so that I'm not completely out of luck here. I am extremely impressed and when shopping for specific brands and new releases, rest assured I'll be checking with BladeHQ first. Can't recommend these guys enough!
Hey Kristopher!
Thank you so much for your kind words and continued support! 😊 We're sorry to hear about the shipping mishap, but we're glad Jen could assist and make things right. We truly appreciate your trust in us and look forward to being your first stop for all the latest and greatest knives! 🔥🔪 Happy shopping, and we’re always here if you need anything!
~Lisa
I had a issue with a order, not from BladeHQ, but from the shipping from FedEx.
Hannah and Kim at BladeHQ was very helpful in getting this resolved. Many Thanks to them both.
Thank you both again, and may God bless.
Hey Marty!
Thank you so much for your kind words! 🙌 While we can't control FedEx, we're always happy to step in and help however we can. Hannah and Kim will be thrilled to hear your appreciation! Wishing you all the best—happy knife collecting! 🔪✨
~Lisa
I purchased a Knife and it wasn't what I was really wanting when I received it so Alyssa T. Made the return process super easy and simple I will definitely do future business with Blade HQ. Thanks.
Hey James!
Thanks for your feedback! 🙌 We're glad Alyssa made your return process smooth and hassle-free. We appreciate your business and look forward to helping you find the perfect knife in the future! 🔥🔪
~Lisa
Kim in Customer Service is a trooper. I had an issue that fell outside normal procedures and Kim saw what needed to be done to make it right. She stuck with the issue, escalated it to management, and insured that I, as the customer, got treated appropriately. I run a 120 person contact center and wish I could have 120 people like Kim. Kim is a super star!
Hey Brian!
Wow! Thank you for the incredible feedback! We’re thrilled to hear that Kim went above and beyond to ensure you were taken care of. She truly is a superstar, and we’re lucky to have her on our team! We appreciate your support and look forward to serving you again. Happy shopping!
~Lisa
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- Marion, VA
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Business History
We specialize in High Quality (see that? HQ as in "high quality"!) knives from the biggest and best knife brands in the industry and have an impressive selection of folding pocket knives, military and law enforcement knives, butterfly knives, automatic knives, and traditional cutlery– if's it's a knife, odds are we carry it.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Dustin!
Thank you so much for the amazing feedback! 😊 We’re thrilled to hear you’re loving your new knife and that you had a great experience with our website. Your recommendation means the world to us! We can’t wait to serve you again. Thanks for choosing Blade HQ! 🔪✨
~Lisa