Overview
BladeHQ has a rating of 4.6 stars from 1,967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BladeHQ most frequently mention customer service, quick response and next day. BladeHQ ranks 1st among Knives sites.
Bought an item and received it promptly. Needed to return the item. Went through the return process, but wasn't given the return label for a couple days. Emailed BLADE HQ customer service for them to send me the return label. They immediately responded and apologized for not sending the return label earlier. Return process was completed a couple days later and BLADE HQ apologized for the inconvenience.
Friendly, Fast, and hassle free! I've ordered a lot from you guys and this was my first time reaching out to your customer service representatives. Awesome customer service! A special thank you to Alyssa T.
Hey Matthew!
Fast, friendly, and hassle-free—just how it should be! 🚀 We're glad your first experience with our customer service was a great one. Huge shoutout to Alyssa for making it smooth and easy! Thanks for being a loyal Blade HQ customer! 🔥🔪
~Lisa
I had a great experience with bladehq overall. This is the first time I've ever been told without asking about a military discount. The process of verifying my status was made super easy, Hannah Y. Explained the process and explained the different discounts offered by specific brands perfectly. Thank y'all for making the process super easy even while overseas!
I want to congratulate BladeHQ on the excellent service provided to its customers whenever needed. Recently, I had to return a flawed premium knife; that situation was settled pleasantly and efficiently. Questions about various products are answered quickly and accurately. Kudos to Hannah and her team. This is a very reliable company from which to purchase knives on line.
Hey Jay!
Glad to hear our return process made things easy for you! 👍 We always strive to make things hassle-free, even for those rare issues. Thanks for choosing Blade HQ—we appreciate you! 🔪
~Lisa
I had a problem with an item that I recently ordered and notified customer service. I was told the issue was a common problem with the item, and that it could be fixed by me. It reoccured several time so I thought it was not up to accecptable standards. No problem. The customer service person was not only polite, but very easy to talk with. The authorization was approved an the item was credited to my card. I am still amazed. I feel like this is a definitely a customer oriented company.
Hey Thomas!
Now that’s the kind of experience we strive for! 💪 We’re all about making things right, and we’re thrilled that our team was able to turn a frustrating situation into a hassle-free resolution. Your trust means the world to us—thanks for being part of the Blade HQ family! 🔥
~Lisa
It was very good you had a quick response and well detailed explanation that covered everything I could have hoped for. Jen did a very thorough job of explaining everything
Hello!
Thanks so much for the awesome review! 🌍 We're thrilled to hear Jen was able to provide a quick and thorough explanation — international shipping can bring up a lot of questions, and we’re glad she covered all the bases for you. We’ll be sure to give her a high-five from you! Let us know if you need anything else! 🔪💬
~Lisa
Just giving a shout out to Jen N for yet another great experience with your team,
She was super helpful trying to send requests for a promo code I forget to note after checkout, no guarantees but the thought of trying to accommodate me makes the experience and futures purchases better
Thank you
Hey Daniel!
Thank you so much for the shout-out! 🙌 We're so glad Jen was able to help you out and go the extra mile to make your experience better. We really appreciate you taking the time to recognize her effort. It’s customers like you that make us love what we do! 😊 We look forward to assisting you again in the future and hope your next purchase is just as smooth! 👏🔪
~Lisa
I just wanted to say a huge thank you to Dallas for all their help today. She was so kind, patient, and really took the time to make sure everything got sorted out. 10/10
Hey Zack!
Thank you so much for your wonderful feedback! We’re thrilled to hear that Dallas provided you with such great service. Your kind words mean a lot to us! We’re always here to help and look forward to serving you again. 😊👏
~Lisa
Hannah with the customer service team was a great help in returning my knife that I did not like to get the one I did. Very quick response time threw email.
Hey Jacob!
We’re thrilled to hear Hannah was able to assist you with your return and exchange so smoothly! 🔥 Quick and hassle-free service is what we aim for. Enjoy your new knife, and thanks for choosing Blade HQ! 🔪😃
~Lisa
Jen was great! I appreciate it. My brother and I each won an Easter giveaway item and I wanted to make sure they knew we were related and that it was okay.
Hey Joe!
Thanks so much for checking in, and huge congrats to both you and your brother! 🎉 We really appreciate you reaching out for clarification—Jen was happy to help make sure everything was in order. We're so glad we could make your Easter a little more egg-citing 🐣. If you ever have any questions or need help in the future, don’t hesitate to reach out—we’ve got your back!
~Lisa
I had a small problem with a knife purchase.
All issues were addressed quickly,and in a very friendly manner.
I will keep coming back as is already the case.
Both Mrs. Dallas, and Alyssa T were very helpful.
Thanks again
Hey David!
Top-notch service every time! 🙌 Mrs. Dallas and Alyssa T. Took care of business quickly and with a friendly touch—just how we like it! Glad to have you as a returning customer, and we’ll always be here to help. 🔥🔪 Thanks again!
~Lisa
I had a pesky question about servicing an old item. Even though I would be making no purchase, Hannah went beyond the call to help me out. Thoroughly impressive customer service. Thank you BLADEHQ!
Hey Dave!
Hannah always goes the extra mile! 🔪 Even when it's not about a purchase, she's here to help. Thanks for recognizing her top-tier service—we appreciate you, too! 🙌
~Lisa
Placed a recent order and sent my email to HQ to request my Veterans discount on the order. Jen N responded in a very timely manner and had already taken care of this request. Keep up the great work!
Hey Joe!
Thank you so much for your continued support—and for your service! 🇺🇸 We're thrilled to hear Jen N was able to get your request taken care of quickly. We'll definitely pass along your kind words. We truly appreciate you being part of the Blade HQ family! 🔪
~Lisa
Fast response and quickly processed my return, super nice customer service from Cloey. I actually would have requested a store credit return, but didn't see the option, and the order was refunded to my card. It's ok though, I'll be back…!
Hey Ben!
We really appreciate your feedback! I'm so glad to hear that Cloey took great care of you and that your return was processed quickly. Next time, if you'd prefer store credit, just let us know—we're always happy to help!
Looking forward to having you back soon! 😊
~Lisa
I had returned a knife that wasn't as nice as I thought and returned it for store credit. Upon getting my confirmation email of the return they store credit wasn't included in the email. I had to call the business to get everything fixed. Cloey E. Requested I include her name. She specifically didn't include the credit code.
Hey Jay!
We sincerely apologize for the oversight regarding your store credit. This was an unintentional mistake, and we appreciate you bringing it to our attention so we could resolve it promptly. Cloey and our team are committed to providing the best service, and we will work to ensure this process is smoother in the future. Thank you for your patience and for choosing Blade HQ—we truly appreciate your business.
~Lisa
Outstanding. Support was timely and informed. I felt that there was something wrong with the lock on the knife and exchanged it. I am lookking forward to my new replacement
Hey there!
Thanks for the kind words! We’re glad our team could assist you quickly and get the exchange started. It’s important to us that you feel confident in the quality of your knife, and we hope your replacement is everything you were hoping for. Can’t wait for you to have it in hand!
~Lisa
Unfortunately I was charged a 2 day international shipping and didn't went that way, is coming by USPS, I need it for a bday gift and is not going to arrive in time but Jen kindly refunded me the shipping charge.
Hey Victor!
We're sorry to hear that your order didn’t arrive as expected, especially since it was meant for a birthday gift! We appreciate your patience, and we're glad Jen could assist in refunding the shipping charge. Your satisfaction means a lot to us, and we truly appreciate your support. If there's anything else we can do, don’t hesitate to reach out! 🚀🔪
~Lisa
I made an order that the website had made a mistake on. I emailed and Jen was able to resolve my issue perfectly and in a timely manner! BladeHq is great as always
Hey Jared!
That's what we love to hear! 🔥 Jen is a rockstar, and we're so glad she was able to get everything sorted out for you quickly. We truly appreciate your support and are thrilled to keep providing you with great service. Thanks for sticking with Blade HQ—we’ve got your back! 🔪💙
~Lisa
Saw the Reate gravity knife on YouTube. Tracked it to Blade HQ. Got a little lost placing the order online ( my fault) called customer service and was helped immediately, by a super nice lady.
100% nice and professional. Hannah was great.
Customer for life. The knife is nice as well.
Hey Brent!
Now that's what we love to hear! 🔥 We're glad Hannah could assist you in getting that awesome Reate gravity knife in your hands. Thanks for choosing Blade HQ—welcome to the family! Enjoy your new blade! 🔪😎
~Lisa
Looking for info on availability of a knife i have on order,from Italy. There does not appear to be any info on possible delivery. I get but it is still annoying. You have responded to me in a timely manner but you have no info,so that's where it ends.
Hey Allen!
We totally get how frustrating it can be waiting on a pre-order, especially when there’s no solid ETA. Unfortunately, most of the time, manufacturers don’t provide us with exact timelines, but we’ll always share any updates as soon as we get them. In the meantime, you can check our website or social media for the latest info. We appreciate your patience—you’re the real MVP for sticking with us!
~Lisa
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Business History
We specialize in High Quality (see that? HQ as in "high quality"!) knives from the biggest and best knife brands in the industry and have an impressive selection of folding pocket knives, military and law enforcement knives, butterfly knives, automatic knives, and traditional cutlery– if's it's a knife, odds are we carry it.
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Hey Geoffrey!
Thanks so much for your thoughtful review! We appreciate your patience with the return label delay and are glad our team could get things sorted quickly for you. While we always aim for a seamless experience, it means a lot that you recognized the effort to make things right. We look forward to serving you again soon!
~Lisa