Overview
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
BLADEHQ goes above and beyond what it takes to earn my trust in an online vendor. Sometimes I struggle with new technology but all employees take the time to walk me through the order process. Many Thanks to all.
The refund process is very fast and I had no issues they even gave me a direct refund even though I said store credit is perfectly fine as I like getting my knives from them. I am definitely going to be making more purchases from them in the future
Hey Fernando!
Thanks for the kind words! We're glad to hear the refund process was smooth—just the way it should be. While we appreciate your willingness to take store credit, we’re happy to get you taken care of in whatever way works best for you. Can’t wait to see what blades you pick up next—thanks for being part of the BHQ crew! 🔪😄
~Lisa
Blade HQ is always my go-to for knives! If I get something in that doesn't quite fit or feel right, they make it super easy to return and start my search over again for that perfect knife! Shout out to Alyssa T. And her team for helping make it happen!
Thank you so much for the awesome review! We’re thrilled to be your go-to for knives and glad to hear the return process has been smooth when something isn’t quite the perfect fit. That’s exactly what we aim for!
Alyssa T. And the team will be so happy to hear your shout-out — we’ll be sure to pass it along! Thanks again for your support, and we’re excited to help you keep hunting for that perfect knife.~Tiffany
I recently purchased an item from BladeHQ and upon receiving I realized I ordered the wrong one. Well I reached out to them for a return and they got back to me quick with no hassle and made my return as easy as possible. Thank you BladeHQ
Thanks a bunch for the awesome review! We’re really glad we could make your return quick and easy — that’s exactly how it should be. We’ve got your back anytime, and we appreciate you choosing BladeHQ. ~Tiffany
I started with BHQ, roughly 10 years ago. This is why, they take care of their own. I've rarely and I mean rarely needed support, but things happen (life happens.) and when they do. It's people like Cloey E. And Zach A. That go above and beyond. Couldn't ask for more... Another happy customer here..
Hey Eric!
Wow—ten years with Blade HQ? That’s some serious loyalty, and we’re honored to be part of your knife journey! 🔪 Life definitely throws its curveballs, but we’re so glad Cloey and Zach were there to catch this one for you. They’re absolute rockstars when it comes to turning bumps in the road into smooth sailing. Thanks for sticking with us through it all—here’s to many more sharp additions to your collection and smooth experiences ahead! 😄🙌
~Lisa
I had an issue with my initial order and tracking number saying that my order wasn't being picked up by UPS. However with a quick call an and exchange of my old order number they squared away all the issues and provided me with my actual order and tracking number! Super fast and professional, couldn't be happier :)
Hey Adrian!
That’s what we love to hear! 😊 Thanks for giving us a quick call and letting us help sort things out. Sometimes tracking numbers like to play hide-and-seek, but we’re glad we could get everything straightened out quickly and professionally. Enjoy your new gear—and don’t hesitate to holler if you ever need us again! 🔪📦💥
~Lisa
I received a knife that either had a bad bearing or defective Detent. Either way I was unable to open the knife with thumb studs (the only deployment method). I contacted Blade HQ customer service and they offered a return for FULL REFUND! I opted for that option, They emailed me a return slip. I sent the knife back and was issued a FULL REFUND in less than a week! Blade HQ customer service is THE BEST! They have no peer! As a postscript: I immediately purchased another knife within minutes of getting my refund! I just can't do enough business with these guys and gals! I know they will always lookout for their customers and I feel like I'm part of a family when shopping with them!
Wow—thank you for the amazing feedback! We're sorry the first knife didn’t quite work out, but we’re really glad our team was able to turn things around quickly and get that full refund taken care of without a hitch. Knowing you felt confident enough to jump right into another order means the world to us!
We're honored to have you as part of the Blade HQ family, and you can bet we’ll always be here to back you up. Thanks for your continued trust and support—it truly means a lot!
~Tiffany
Yet again, another well rounded respectable company! They have low pricing, occasional pop sales, at times promo add-ons with purchases, fast free shipping, an extensive easy to navigate website, a wonderful customer service team, and an excellent return policy. I have no reason to shop for knives anywhere else!
Hey Kevin!
What a review! 🥹 You just hit all our favorite keywords like you were speedrunning a knife-themed crossword puzzle—low pricing, fast shipping, epic sales, top-tier customer service... we might blush a little. 😄
We’re seriously stoked to be your one-stop knife shop, and it means a lot that you’ve found so many reasons to stick with us. Thanks for making our day—now let’s keep those blades (and dad jokes) sharp. 🔪😉
~Lisa
Great customer service quick responses with all my questions and a great selection of merchandise to choose from. I will definitely be shopping there again as well as recommending them to friends and
Hey Jason!
Thank you so much for the kind words! We're thrilled to hear that our team could help you out quickly and make your experience a great one. We’re always happy to have you back, and the recommendation to friends? That’s the ultimate compliment! 🙌
Here’s to many more awesome knives in your future! 🗡️💬
~Lisa
Until recently, I was not really too familiar with Blade HQ. I knew they sold knives, and I had looked at them of course but I didn't really know, what an excellent company they are. I am speaking mostly about customer service. Let's face it, there are a slew of knife companies to choose from as a consumer. So then how do you decide which one or ones to go to when you want a knife. I would imagine this is true for most people. So, in this case, I bought a knife that I decided, I didn't want to keep it, returned it and just had a great experience with the Blade HQ customer service dept. doing so. No hassle for the return, and they even paid for the return shipping label to send it back. To me that is excellent service as we live and shop in the world of Websites and online retailers, we sometimes get things ship to us that we decide when they arrive, they just aren't what we were looking for. So, when or if this happens to you, rest assured, Blade HQ will have your back and make the process of returning a breeze. Thanks so much. John
Wow, John—thank you for taking the time to share such a thoughtful and detailed review! You're absolutely right—there are plenty of places to shop for knives, but it's how you're treated after the sale that really makes the difference. We're so glad we could make your return process smooth and hassle-free. Shopping online shouldn't feel like a gamble, and we're here to make sure you feel supported every step of the way. Welcome to the Blade HQ family—we’re happy to have your back (and your blades)! 🔪😊
~Lisa
Had a knife that didn't turn out the way I expected, had an overall easy return experience, as well as a nice follow-up message from Alyssa T. Thanks for easy transactions all around!
Hey Kyle!
Glad we could keep things smooth and easy—like a well-oiled pivot! Sometimes a knife just doesn’t vibe the way you hoped (hey, it happens to the best of us). Huge shoutout to Alyssa for the solid follow-up. We’ll be here when you're ready to swipe right on your next sharp companion! 😄🔪📦
~Lisa
I had made a mistake in my order process and they were more than helpful and willing to work with me so that I could get everything sorted without any steep fees or issues. Great site to order from and great support.
Hey Sam!
Thanks a ton for the awesome feedback! 🙌 We're all about making things easy and stress-free, so it's great to hear our team was able to help get everything sorted without any hassle. We truly appreciate you choosing Blade HQ—hope to see you back again soon! 🔪😊
~Lisa
As always, outstanding help and knowledge. I've found all, and i've bought many knives and hence many interactions, to be exemplary and an outstanding goal of customer service. It's why i look forward to many more purchases from BladeHQ. Don russell
Thank you so much, Don! 🌟 We truly appreciate your continued support and the kind words about your experience. It means a lot to know that our team's dedication and knowledge have stood out across so many interactions. We're proud to have earned your trust, and we absolutely look forward to helping with your future knife finds! 🗡️🙌
~Lisa
I had entered my email incorrectly and wasn't able to get my tracking info, went ahead and emailed Bladehq and they got back to me relatively quick with my tracking info, great customer support!
We’re glad we could help get your tracking info over quickly—email mix-ups happen, and we’re always happy to jump in and assist. We appreciate the shoutout to our customer support team, and we’re here anytime you need us! ~Tiffany
I had an issue with a payment and I had used a promo code. While trying to remedy the payment situation I found a product I like better but it was allowing me to use the promo code. I reached out to their support team and they were extremely helpful and very quick with their responses. Best customer support I've had in awhile.
Hey there!
Now that’s what we love to hear—thank you! 🙌 We're so glad our team could step in and help you make the switch to the knife you really wanted and keep the promo love going. We know how important it is to feel taken care of, and it means a lot to hear we hit the mark for you. Thanks for the kind words and for choosing Blade HQ—we’re always here when you need us! 🔪💙
~Lisa
I recently had some shipping issues. My package was hung up in route. The representative was extremely helpful and walked me through the process. The representatives that worked with me explained the process clearly. It required a short waiting period and was informed when to call back to start the process of getting my purchase reshipped. I felt that I had someone in my court at all times. I ended receiving both packages and the representative walked me through the process of returning the duplicate shipment.
Thank you so much for sharing your experience! While we’re sorry to hear your package hit a snag along the way, we’re thrilled that our team was able to guide you through the process and make things right. Shipping hiccups can be frustrating, but it means a lot to know you felt supported and informed every step of the way — that’s exactly the kind of care we strive to provide.
We appreciate your patience and understanding during the waiting period, and we’re glad everything worked out in the end. If you ever need us again, know we’re just a call or click away — always in your corner!
Thanks again for being part of our community! ~Tiffany
I've been buying from BladeHQ for around 7 years and they never disappoint. Awesome knives, great deals and promotions, friendly customer service. I love that they offer military/veteran discount, and even honor Benchmade's original 30% discount for military/veterans!
Dealt with Jenn over the phone today, and she was incredibly helpful and friendly. Customer for life!
Hey Joey!
Out-frickin-standing review—thank you! 🙌 We're so grateful for your continued support over the years, and it's awesome to hear that Jen took great care of you! We’re proud to offer military/veteran discounts and honored to carry on Benchmade’s legacy of appreciation for your service. Here's to many more blades and years ahead—thank you for being part of the Blade HQ family! 🔪
~Lisa
Blade HQ's Customer care rep Zac A was just the Best.
He was Prompt, Courteous, Professional and easy to speak with while resolving my issue.
Blade HQ needs more employee's just like him.
Thank You Zac A, 5 Stars *****
Wow — thank you so much for the kind words! We’re thrilled to hear that Zac A. Provided such a positive experience. Prompt, courteous, professional and easy to talk to? That’s exactly the kind of service we aim for every day.
We couldn’t agree more — Zac’s a rock star, and we’re lucky to have him on the team. We’ll be sure to pass along your 5-star shoutout — it’ll absolutely make his day!
Thanks again for being part of the Blade HQ family. We’re always here if you need anything! ~Tiffany
I saw a knife that required a $5 non-refundable deposit but I couldn't figure out how to put in the deposit to reserve the knife. The bladehq support team were very helpful with getting me squared away! Very timely too!
Thanks for sharing your experience! We’re so glad our support team was able to jump in and help you get squared away with your deposit — those hot-ticket blades can be tricky to reserve sometimes, but we’ve got your back.
It’s awesome to hear everything was handled quickly and smoothly. We appreciate you reaching out and trusting us to help — enjoy that knife when it lands in your hands!
Stay sharp! ~Tiffany
I just started buying knives from Blade HQ and I was working on buying knives with engravings for fathers in my life this Father's Day. One of the engravings was too long for the blade placement and it was slightly wrapped over the back of the blade and it looked bad. I reached out to see if anything was possible and they were prompt and not only did they replace the knives without the engraving but shipped it to me immediately without having to jump through any hurdle. Genuinely an incredible customer experience.
Hey Joey!
Thank you for the kind words and for giving us the opportunity to help with your Father’s Day gifts. While the engraving didn’t come out quite as expected, we’re glad we were able to step in and offer a quick resolution. We truly appreciate your patience and are happy we could deliver a smooth experience in the end. Let us know if there’s ever anything else we can do!
~Lisa
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Business History
We specialize in High Quality (see that? HQ as in "high quality"!) knives from the biggest and best knife brands in the industry and have an impressive selection of folding pocket knives, military and law enforcement knives, butterfly knives, automatic knives, and traditional cutlery– if's it's a knife, odds are we carry it.
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Your message absolutely made our day — thank you! We’re so glad to hear our team could walk you through everything and make the process smooth (even if the Band-Aids might say otherwise 😄). Your trust means the world to us, and we’re always here to help however we can.
Thanks again for the kind words — and happy collecting! ~Tiffany