Overview
BladeHQ has a rating of 4.6 stars from 1,967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BladeHQ most frequently mention customer service, quick response and next day. BladeHQ ranks 1st among Knives sites.
While placing an order with BladeHQ I accidentally gave them a bad email address. Hannah was quickly able to fix that for me so that I would know when my items had shipped and provide me with a tracking number. Hannah and BladeHQ are awesome!
In the span of this year on BladeHQ I had ordered a few knives whose cumulative values would've qualified me for the Titatnium Tier in the Blade Club. Once I realized this I had checked to see if I was in fact upgraded to the Ti tier but that had not occured. I sent in a support email and Hannah responded to my ticket. She identified the problem quickly and resolved the issue within the span of a day. She was very friendly and understanding, I appreciated her help very much. I'm very satisfied with the level of customer service I always receive with Blade HQ.
I had purchased a Microtech Ultratech last week. There were some issues with the product. No fault of BladeHQ. However they made it right without hesitation. Customer for life. Thank you Jen N.!
Thanks so much for your kind words! We're sorry to hear there was an issue with your Ultratech, but we're thrilled Jen was able to get things sorted out quickly for you. We’re all about making things right, and it means the world to know you’re a customer for life. We’ll be here whenever you need us—and we’ll be sure to pass along your thanks to Jen! ~Tiffany
Trouble accessing the site was remedied by pointing out a small teaching video that got my up and running quickly. Thanks Mrs. Dallas and team.
Hello Burton!
Glad we could help get you back up and running! Mrs. Dallas and the team are always here to make things smooth for fellow knife enthusiasts. Happy browsing, and thanks for being part of the Blade HQ community!
~Lisa
Fast order processing and fast delivery. Richard is great to work with.
The product was well packaged and arrived in perfect condition.
Will buy again from Blade HQ….
Thanks so much for the kind words! We're thrilled Kim was able to help you out and make the process smooth and easy—she’s pretty awesome, right? 😊
We’ll be here and ready when that product hits the shelves. Can’t wait to get you set up with your next blade! ~Tiffany
Placed an order for a knife and 2 days after that the knife went on sale for substantially less. Emailed asking if it was possible to either refund me or give me store credit for the order placed at the higher price. Jen took care of me quickly and refunded the over payment. Thank you Jen!
Hey Chris!
Now that's what we call service! We’ve got your back, and we’re thrilled Jen was able to make things right for you. Enjoy your new blade, and thanks for choosing Blade HQ!
~Lisa
Kim was super helpful and kind. I feel better shopping with Blade HQ because the customer service is always responsive and positive.
Hey Jon!
That's what we love to hear! 😊🛒 Kim and the team are always here to help. Thanks for choosing Blade HQ—we appreciate you!
~Lisa
She is a great person to talk to and help you. Get your order done like all the people who work there.
Hey Lesley!
Thank you for the kind words! 😊 We’re lucky to have such a great team, and it means a lot to hear that you had such a positive experience. We'll be sure to share your appreciation with the crew — they always go the extra mile to help out. Can’t wait to help with your next order! 🛒🔪
~Lisa
I had an issue with an order that was resolved very quickly. Thank you for many years of excellent customer service.
Hey Cary!
Thank you for your kind words! We're so glad we could quickly resolve your order issue. Your support over the years means the world to us, and we look forward to serving you for many more to come! 🔥🔪
~Lisa
Great quality, best service. I will definitely look for opportunities to buy again. Thank you for providing such a good platform.
Hey Shang-Chun!
Thank you for your kind words! 😊 We're thrilled to have you as a valued customer and look forward to helping you find your next awesome knife. Happy shopping! 🔪
~Lisa
Amazing customer service! It's a shame I got a lemon from MT, but the Bladehq team was so nice and helpful!
Hey Anthony!
Thanks for the love! 🍋 While it’s a bummer that your Microtech didn’t meet expectations, we’re really glad our team could help turn things around. We’re always here to back you up—thanks for trusting us!
~Lisa
Purchased a folder and didn't get on with it as it had some defects. Contacted BladeHQ and Wendy R processed my return quickly and painlessly! I was emailed a return label immediately at no cost to me. The customer service I received made me sure that I will return to purchase from BladeHQ in the near future and beyond.
Hey Troy!
Thank you for sharing your experience! While we’re sorry to hear the folder didn’t meet your expectations, we’re so glad Wendy R. Was able to assist you promptly and make the return process quick and hassle-free.
Providing exceptional customer service is very important to us, and it’s great to know that your experience has solidified your trust in Blade HQ. We truly appreciate your support and look forward to serving you again in the near future and beyond.
~Lisa
Purchased a folder and did get on with it as it had some defects. Contacted BladeHQ and Wendy R.
Processed my return quickly and painlessly! The customer service I received made me sure that I will return to purchase from BladeHQ in the near future and beyond.
I was trying to use my reward points but didn't see on the invoice that they had been applied. Jen showed me the price breakdown and explained it with perfect clarity. The moral of the story is I should have checked my bank account to see the total for the transaction.
Hi Timothy!
Thank you for sharing your experience! We're thrilled to hear that Jen was able to provide clear and helpful information to address your concern about the reward points. It's great that everything was clarified and resolved! We appreciate your understanding and your support—it’s customers like you who make what we do worthwhile. If you have any other questions in the future, don’t hesitate to reach out. 😊
~Lisa
Blade h q is one class act
Hannah in customer service was very helpful. I am positive that I will be doing is lots of business with this company
Hey Timothy!
Thank you for your kind words! We're thrilled to hear that Hannah provided top-notch service. We appreciate your loyalty and look forward to being your go-to for all things sharp!
~Lisa
The customer service is next level! Hannah was very helpful and kind. The customer service I experienced makes me want to only buy from Blade HQ, because I know if there's any issue, I'll be taken care of
Hey Josh!
Thank you so much for the glowing review! We're thrilled to hear that Hannah delivered next-level service. Knowing that we’ve earned your trust means the world to us. We’ve always got your back, and we’re excited to help you with your future knife adventures!
~Lisa
The WE Cubit and Banter I received were flawless. Sharp out of the box and looking pretty cool. They were well worth the money. I look forward to ordering more from Blade HQ. In fact, I will be looking at my next purchases today. I'm always a little anxious when I try a new company. No mistake here, If there was a point scale of 1-10, I would give Blade HQ a 10, especially putting up with me complaining how long it to deliver, which was within the time they specified. Thank you blade HQ.
Hey Michael!
Thank you for the awesome review! We're pumped to hear you’re loving your WE Cubit and Banter—both solid choices! Sharp, stylish, and ready for action. We’re glad we could deliver (literally and figuratively) and exceed your expectations. You’re part of what makes the Blade HQ community great. Can’t wait to help you find your next knife!
~Lisa
Very positive experience. I asked a question via an email to the customer service representative and got a response within 10 minutes.
Hey Ross!
Wow, 10-minute response time? That’s what we call lightning-fast service! ⚡ We’re so glad we could help you out quickly and make your experience a positive one. If you ever need anything else, don’t hesitate to reach out—we’ve got you covered!
~Lisa
I ordered a couple of knives for myself on black Friday and accidentally sent them to my old address. I contacted the support team and Jen got back to me quickly and helped change the shipping address to get my package where it needed to be. She was super helpful and friendly, and she quickly resolved my somewhat stressful screw up.
Hi Oscar!
Thank you for sharing your experience with us! We’re so glad Jen could step in and help get your order sorted quickly and stress-free. Mistakes happen, and we’re always here to make things right!
It’s wonderful to hear that Jen’s friendly and efficient service left a great impression. We’ll be sure to pass along your kind words to her—it’ll make her day!
If there’s anything else we can assist you with in the future, don’t hesitate to reach out. We truly appreciate your trust in Blade HQ and look forward to serving you again soon.
~Lisa
Kim helped me quickly and very nicely I will definitely continue to be a customer at bladehq thanks Kim!
Hey Jon!
Thanks for the awesome feedback! 😊 We're thrilled to hear that Kim provided such helpful and friendly service. We appreciate your support and look forward to serving you again! 🔪🔥
~Lisa
I had reached out wanting to know a very specific detail about a knife that is soon to be released. This detail determined whether or not I decided to purchase this knife. Hannah Y gave me this answer to my joy, I will be making a pre-order purchase for the first time with your site because of house easy, and direct this entire interaction was.
Hey Steven!
Thank you for sharing your experience! We’re so glad Hannah could help with the details you needed. Pre-ordering a knife is an exciting step, and we’re thrilled you’re taking that leap with us. We can’t wait for you to get your hands on it!
~Lisa
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Business History
We specialize in High Quality (see that? HQ as in "high quality"!) knives from the biggest and best knife brands in the industry and have an impressive selection of folding pocket knives, military and law enforcement knives, butterfly knives, automatic knives, and traditional cutlery– if's it's a knife, odds are we carry it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Phil!
Thanks so much for the kind words! 😊 We're thrilled to hear that Hannah was able to help you quickly and make sure everything was sorted. We're always here to ensure your experience is top-notch! Looking forward to your next order with us! 🔪✨
~Lisa