Overview
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
Return Policy was super easy to complete with no issues
Keith took my order. He was quick,knowledgeable,could speak English
He's a rock star.
Hi Michael, thanks for leaving us a review. Keith is a wonderful agent. ~Tiffany
Very professional responsive service, my problem was solved instantly with ease.
Hi Ahmed, happy to hear your problem was solved quick. ~Tiffany
Easy quick and enjoyable. BLade HQ has always been this way. Thanks
Thanks so much for the Wunnerful ;) review, Robert. ~Tiffany
They went above and beyond. Made my birthday wish come true. Thank you bladehq!
Hi Chris, thank you for taking the time to leave us a review. We appreciate it. HAPPY BIRTHDAY! ~Tiffany
Knife was defective, replaced.
Great Support, and customer service.
Hi Chris, thanks so much for the review! ~Tiffany
Resolved my issue/complaint perfect and left me with no concerns.
Hi Hyun-Jun. Thank you for leaving us a review. Glad to know your issue was resolved. ~Tiffany
Decided on another option after ordering. Fast and easy experience
Hi Larry! Thank you for leaving us a review! ~Tiffany
Very fast response and good leads for selling
Appreciate it
Thanks for the review, Fred. ~Tiffany
I requested a return and had some questions. Fast informed response
Steven, glad you helped in a timely manner. Thank you for reviewing us. ~Tiffany
Excellent. Customer service was helpful and responded quickly.
Hello Vy, Thank you for leaving us a review. We appreciate it. ~Tiffany
Bladehq.com is always fast to answer questions and ship orders.
Hi Sam, Thank you so much for the review. ~Tiffany
Hannah was very helpful in making changes to an order outside of business hours!
Hello Max! Thanks for the review! Happy to hear Hannah took care of you this weekend!
~Lisa
Sent them a query about my order, they got right back with me an answer. Everything seems good
Happy to hear you had a prompt response, Michael. We appreciate it. ~Tiffany
Great Help and friendly service that got the order fixed.
Thank you for leaving us a review, Doug! ~Tiffany
Swift, useful, informative and pleasant experience.
Thank you so much for leaving us a review, Jon! ~Tiffany
It was timely and professional, I absolutely loved the service.
Hello Roger! Thanks for leaving a great review of your service!
~Lisa
Brooke made it a very easy process. I was pleasantly surprised.
Hello Paul! Thanks for the review on your experience with Brooke! I will share this with her!
~Lisa
Above and,beyond doing business with your company.
Hello Alex! Thank you for taking time out to leave us a review!
~Lisa
You all are always very responsive and helpful. I'm a customer for life!
Hi Andy! Thanks for the review and thank you for your loyalty to Blade HQ!
~Lisa
- Visit Website
- Marion, VA
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Business History
We specialize in High Quality (see that? HQ as in "high quality"!) knives from the biggest and best knife brands in the industry and have an impressive selection of folding pocket knives, military and law enforcement knives, butterfly knives, automatic knives, and traditional cutlery– if's it's a knife, odds are we carry it.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the review, Noah. Glad our return policy was suitable for you. ~Tiffany