S K.

I love ordering their used books because they are in exactly the condition described! This goes for just about everything I have ever ordered from them. I'm glad they recently lowered their free shipping minimum, but I still find most of their used books overpriced. Hence only 4 stars.

Their books do not come in the condition listed. Even if you choose "like new", you may get a torn, water damaged, moldy book. They are overpriced and have virtually no customer service. You can email them, but they have no phone number. All of their responses are automated, do not expect to have a live conversation with anyone, ever! If you read their reviews on Trustpilot they look like a great company, but try looking up their one and two star reviews to get a better idea of how they actually work. I was a loyal customer for a year, and order a lot of books, but their company has swiftly declined.

I actually looked up reviews on this company before choosing them to print 1,000's of photos for me. I did the stupid thing and only looked at the top results on google. They had outstanding reviews. If only I had dug a little deeper I wouldn't be in the predicament I'm in now!
Unlike most people I received my 2 day shipment in 4 days, this is where anything positive ends. The box they were delivered in was so beat up it was only being held together with tape. There was nothing inside to protect the photos. They were left on the porch in the snow, but thankfully I was home right after they were delivered. By some miracle they had escaped being damaged.
Then I started going through them and my heart sank. They are complete garbage! I own a high end dslr camera and it takes professional quality photos. I made sure when I ordered to uncheck the color correction/cropping option, but here were all my photos cropped awfully. Peoples heads and limbs cut off, zoomed way in, off center, you name it! The colors are either faded or saturated to the point where they look fake. Some colors, especially black, have rainbows in them. I've never seen anything quite like it.
I am missing hundreds of photos from my order. I guess they didn't think I would bother to count! Many of the photos are duplicates or multiples that I did not order. Meaning I'm missing even more than I had initially counted. Most of the photos are grainy too. They look like they were taken on a child's play camera.
I have been going circles with their "customer service". They have no telephone number, only live chat and email. The live chat is a joke, with sometimes over 500 people waiting. I chose email and just continue to receive the same automated replies. They asked me to send them examples of the "quality issues", but the reply email is a dead end. Your email will timeout after 1 minute every time, even if you are sending a one word reply.
I tried the other option, to upload a few photos to the site and label the album "Quality Issue". I received no confirmation or anything. I tried email again and was told they did not have the knowledge to address my issue, so someone else would be following up. Which never happened. I sent a very specific email asking many questions and received the same scripted/programmed responses.
Stay away from this company! I am still trying to get a refund, but am not very hopeful.
The photo I added is of my dog. The original was almost his entire body length, but its so zoomed in they even cut off his nose. This one is over saturated as well.

UPDATE:
After getting Paypal involved an escalating to a claim I finally received a full refund. Thank you Paypal!