I purchased a meal from a local restaurant through bite squad. The meal was cold when it arrived and the grease on the hamburger was already congealed plus I ordered a desert that I did not get. Bite squad refuses to reimburse me for the cold soggy fries or the cold hamburger or the missing desert so I am out for a meal I couldn't eat or a desert I never got. Bite squad is happy to take your money but they will not be their for you if someone goes wrong.
Ordered early in the evening (6:00 ish) for a restaurant online, clicked submit order, nearly $20 added for fees, taxes, extra taxes, service fees. Attempted immediately to cancel the order and was told after a 5-10 minute wait that the restaurant wouldn't allow it because they had already started cooking the order. Was offered an $8 refund, but the chat timed out. Got a message that the order was delayed but Bite Squad was at the restaurant waiting for the order and it be arriving at 7:05. At 7:10 got a call from Bite Squad saying the restaurant was asked to cancel the order so the food hadn't been cooked yet. Now 7:43 and we are cooking dinner.
For every delivery I've had, I've been called by the delivery driver to try to find my address, and even after giving it to them I've literally had to wave a flashlight so they could find me. They claim they've meet their delivery times, but given the effort I've had to put in that is complete BS. BTW, I never had an issue getting a pizza from Papa Johns delivered here.
In the Riverview area they are the best delivery service I have encountered. The drivers are always friendly and the food is always on time. I have zero complaints with this service. Its delicious food being delivered to you. What more could you want?
He ordering process was simple and easy! After my order was placed I was able to watch all the steps till it was at my door which was great I had sleeping kids and was able to meet driver outside, before she ran my bell. Arrived BEFORE estimated delivery and my food was still steaming when I opened it! And my milk shake was still cold not running! I will be using this company ALOT more! They got it down and are awesome! One more tip I searched online and found a free delivery code that returning customers can use to put in at check out and made my $5.00 delivery fee free! I used code E4X6KB5JH3W
1 star: Bad
Just now
Incompetent and insulting
They delivered my food to the wrong house, and left it there without getting a signature, Then they changed the delivery address in my acct to try to cover it up. The people who received our food called bite squad to say they hadn't ordered food but bite squad still couldn't figure out what to do. For all this hassle, they gave us a $5 credit - completely insulting.
I chose to have my food delivered because Ive been sick for over a week and wasnt supposed to get out in the cold air. To my surprise, BiteSquadmade it seamlessly easy to order from the comfort of my home, and it was delivered exactly when it stated. My food was hot and delicious, and my deliverer was amazing. Thanks!
They are never on time. They arescripted on the app. You never get a straight answer. This is the WORST service on God's green earth. Do yourself a favor and use Doordash
I received my order exactly when I was told I would and the driver was great! We were at Arkansas Childrens and the driver wasn't sure what floor we were on so he called my from the parking lot to make sure he went to the right place.
If the order is late, no refund or credit.
If the order is missing food, no refund or credit.
If they have a security breach and someone in TN places 3 orders for wings using your account, YOU GUESSED IT, no refund or credit.
This has been my experience using Bitesquad on several occasions. Never again because they can't be trusted and their customer service team has zero interest in helping you resolve their own issues.
The delivery driver was quick and the food was delicious. The driver came so quickly at my work place that I was late getting down there but he was great! I will definitely order from bitesquad again and Smokehouse Brewing Company.
My first order from LaTerre, French Café/Bistro type place. I ordered just 30 min prior to their closing time. Ordered a French Pate and pickle sandwich and Quiche Lorraine. Food was delivered earlier than expected, but perfect! Service was great, food was also great. I'll get 2 meals out of the order, which defrays a bit of the expense. I'll order from them again...
We are always so pleased with Bite Squad. Great selection of restaurants, snd their site is easy to order on. Love that you can track what's happening each step of ypur order right up to the driversion text that they are in your neighborhood. Tonight, we did Spacco Italian (again). So delicious. Only negative was food was not hot as it was first time. Still yummy though. Thanks for a night off Bite Squad!
Had some credit for $10 off so ordered from AW Lins. Email confirmation said delivery ETA was 6:52pm. Got a call at 6:48 that it would be 7:21pm. ~30 Minute swing in time is kinda big. Food tasted good & was the right temp. Booking fee and delivery fee seems excessive. I wouldnt have ordered if i didn't have that credit coupon.
Looking back at my order, (via old cc statements), over the past 3 years I would use doorstep delivery for lunch two to three times a week, ( I work from home).
Ever since Bite Squad took over for DoorStep delivery, the order processing and delivery time has more than trippled. I now use them maybe once a month - and only because I am left wih little choice.
I would not mind the increase in cost, but come on folks, what used to take less than 30 minutes from the time the order was placed when it was delivered has now gone to 90 minutes - give or take 5 mihutes.
I would rate one star, however, despite the extra long wait time, when the driver arrives, they are always very curtious and friendly.
After ordering from several other delivery services and experiencing a great deal of disappointment, Bite Squad came through like no other! The ordering process was smooth, I was able to use a coupon code that had been emailed to me a couple months prior (usually competitors coupon codes expire within days), the food came earlier than anticipated and was EXACTLY what was ordered. Kudos to you, Bite Squad!
From the first stages of the ordering process to biting into your meal, BiteSquad really delivers on the customer experience. When ordering, estimated delivery times are provided, as well as distances and availability. This sets expectations early on for where your food is coming from and how long it will take. After your order is made, you can track progress, right down to the moment the delivery driver rings the doorbell. They carry thermoses to keep your food warm (unlike many other competing services), and are easily identifiable as BiteSquad drivers.
Every time I have ordered - the food has been delivered within 2min of the estimated delivery time; the driver has been friendly; and the food has been the proper temperature.
The experience was easy, and fast and right from the order screen it tells me how long to expect to wait! That made it even easier to decide where to order from since I only had a certain amount of time! The driver was so friendly and even did me a solid and brought me a fountain drink that I couldn't find on the menu. He did let me know that in the future the only approved beverages are ones in bottles and not all restaurants serve those. He was very sweet and mannerly and professional. I'll order again very soon.
Placed order on 9/1, never got it, finally got email saying they would refund us and credit us 20$ and today, the charge shows up AGAIN ON MY BANK ACCOUNT! And when I email them, I get rude responses! Fraud alert! These people are dishonest and rip offs. Do not give them your card info!
It said around 76 mins so I know it was a long wait but its wayyyy past 76 mins. I should have to look up reviews before I order. It said it was delivered 20 mins ago but I haven't seen anyone or gotten a phone call. NO contact information and no live chat even though it said there was. It's a robot behind phones and chats. It's 9:18pm I guess I will be eating my dinner that was ordered at 6pm at 11pm.
Overview
BiteSquad has a rating of 2.9 stars from 600 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BiteSquad most frequently mention customer service, live chat and credit card. BiteSquad ranks 3rd among Food Delivery sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members