BiteSquad

What a cluster. Didn't get credit after previous messup. Was told credit would automatically apply on next order. It didn't. Ordered again, no credit. Chat said they cancelled order & to re-order to get credit. After 20 mins app said the order was still in process. Checked to confirm order was cancelled as the LAST thing I want to pay you TWICE. You confirmed. Original order came with no credit. Call center said credit will apply on NEXT order. Keep it, & your service. Lose me as customer.
Ciao

Time after time Bite Squad is disappointing. About 25 % of the time they get the order 100 % correct. About 50 % of the time the order is almost correct but lacking the sauce or item that completes the order. 25 % of the time the order is completely messed up. So to be fair only 75 % of the time is the order wrong. Seems like a weird business model to be wrong 75 % of the time and expect to have repeat customers. When you call after receiving the wrong order ( you can't call) when you " live chat " with whoever they often blame you for the issue or offer a " 20 % discount " on future orders. Bite Squad " bites " as they say. Bunch of jokers.

Ordered burgers from Chilis. They called shortly after receiving the order because they could not accomodate the request for cheddar cheese. So they read the special requests but failed to cook one of the burgers rare as requested in all caps - and yes, we said please and also thank you. Both burgers arrived well done. Not even medium that is there goto doneness. Chilis, you really tanked tonight.
We did however receive our food quicker than expected - really good service with our driver making sure we had what we needed and asking if there was anything he could do for us. Very polite, very friendly. Thank you

I ordered and no change for 23 min so I get on live chat. Rather than tell me hey your order hasn't gone through they decide to call it in to the store. That was 30 min in and took another 30 min to get it. Second chat person acted like they were doing me a favor giving me a 5.00 credit but my order wasn't complete and I paid 6.00 plus in fees for said order and it was 9 blocks from my house. Had first person said your order hasn't gone through I would have canceled the order and driven up there and gotten my order myself and saved the fees. Plus I pay a monthly fee for free delivery that's not so free! I have even had them take my food to Little Rock then bring it back to NLR.

They delivered food to my hotel without any utensils. The hotel has no food service so there isnt any way to eat it. They said even though I ordered utensils on the app the restaurant didnt have any. They didnt bother to tell me that and they didnt offer to drop any off, no refund, no coupon, nothing but charging me $31 for $14 worth of food that is now on the garbage. Would you buy a car that didnt come with a key? The total lack of responsibility runs deep there. They are appropriately named Bite Me!

The driver was not the problem in this case it was the restaurant and bitesquads live chat members who o had to deal with to get a partial refund. Bite squad as compared to all other delivery platforms is the worst there locator is not accurate what so ever there arrival time constantly changes and it seems to be it is solely a company who cares about money and not the customer as they refused to refund my full order after waiting 45 min for oder to find out that the most expensive item( the only reason I used them) was not delivered with the order so they would refund only the missing item or punish the driver and make them redeliver the missing item. So needless to say one person did not get to eat and spent 4p dollars on some kids meals.

I was craving a big burger. Heard about Burger Moe's before but hadn't been able to get there. Tonight was the night. Its cold and a bit of a walk but that didn't stop me. And am I glad it didn't. My food was hot -- even after I walked home with. The burger was thick -- perfectly cooked -- and juicy. The cheese was oozing from it. The veggies it came with were all fresh and yummy (pickles, onions, tomato). The sweet potato fries were thin and slightly crispy -- with just a little salt. And they gave me all of the condiments i asked for and plenty of napkins. My order was ready when I arrived. I am so glad I went to Burger Moe's and will definitely go again and again and again.

I was not a fan even when I actively used Bitesquad. They reel you into monthly subscriptions & make it so hard to cancel that $10 monthly subscription. I have not used Bitesquad in at least 1 year. Just found out today that they have continuously taken money out of my account every month for who knows how long when the whole time I was under the impression that my subscription had been canceled a long time ago. The email linked to my subscription has been deactivated now for a year, hence why a year ago I was trying to cancel my subscription. Anyways, do not use Bitesquad. It is not worth the money.

Delivered right on time; food from Fontina Grille was hot and as expected. This was a gift order and my friend was thrilled. Loved the ability to pre-schedule. Chat help for my order was great, because order app took my name (payer) and mixed w delivery address, which then doesnt match my credit card. Also too my number, which wouldnt help if there was an actual on-site delivery question. Easy fix: allow for gift delivery! Separate recipient contact phone/address from billing/payer address & phone. Ill use this app/service again!

My order arrived in a timely manner and was still warm! However my order was wrong, due to the restaurant's mistake. I figured that I wouldn't bother with it and just eat what I got. Then I got a call from BiteSquad. The restaurant had realized their mistake and was making my order exactly as I had asked; a driver would be out to give me my correct order shortly. The kindness and care that BiteSquad put into apologizing for the mistake and for reaching out with a personal representative has made me a BiteSquad fan for life! Can't wait to order again!