My account got hacked and someone ordered almost $300 dollars worth of stuff through my card in another state. Bite Squad wouldn't do anything except "lock" my account and report it for fraud. I say "lock" because just again the other day someone was able to log into my account again despite it being "locked". Fortunately my account was reported for fraud so the charge didn't go through, but the fact that they told me my account was "locked" and that someone still was able to get in makes me furious. Not to mention that they wouldn't refund me despite the purchase being many states away. And the fact that they CLEARLY do not care about my private information being accessed. My BiteSquad account had my address saved in it and now it's in the hands of people I don't know and they don't care at all. If you use BiteSquad be VERY sure that you don't save any personal information on it.
Waited over an hour for my order only to be called and told the restaurant was closed. The restaurant was open when I place my order but the delayed so long sending it. When it was 727 Food Now the server was good but now it's gone down hill.
1st time user. Very impressed. They called me to notify me that the venue was out of shrimp so I could change my order, then called again to confirm that they had my reorder correct.
Texted when almost to my home, driver was very friendly. Will use and reccomend often.
About the service: I've had much experience with services around Maple Grove, MN as my wife and I are disabled. The consistency of service vary greatly, but for the most part are adequate. I have only used BiteSquad once, but the driver was courteous, helpful and friendly. I rate my experience as excellent and I will use them again soon.
As for the food, Grizzly's Woodfire grill was where I ordered from, and the food was fantastic. Steak done just as I like it (and asked for). You can get a steak from a fast casual place for less money, but this one was by far the best I have gotten at a restaurant. I will order from them again as well.
The Food got delivered very quick. I was worried that my hot sub would be arrive cold and not tasting so good. When it came the food was hot. The guy that delivered it was very friendly and up beat. I will use their service again in a heart beat. Keep up the good service. Give them a try
It was so simple and easy and David, the driver, was his first time delivering while it was my first time ordering here at the office. Perfect process. I'm going to get so much more work done now thanks to you guys. A+
It was really late before I was able to order food. So I thought this is going to take forever. But it showed every step for the time I ordered through the cooking process what the estimated time of arrival was and when the order was out for delivery. I was very impressed. The food arrived and was hot. The drinks were like we were being served at the restaurant. The driver was very friendly. I will order from them again.
Are used Bite Squad to deliver our dinner, they delivered it to the wrong house. They picked it up and then brought it to my house and it was cold and not what I ordered. I did not feel comfortable eating this food and wanted a refund. They refused to give me a refund for the full amount and disconnected the chat. I will never use them again.
The selection of restaurants was great, ordering was super easy, the order tracker was very thorough and up to date, and Charles - my driver was awesome! Met me right outside my work, very friendly and helpful
All in net total price 60% greater that exactly the same items at the same restaurant at the same time —- $86 v. $143. Items +$5 greater item by item than at the restaurant. Very odd fully disclosed fee added with a tiny asterisk. Fee said to be "to operate the business."
Bite Squad was easy to use and my meal was promised in 30 minutes. My driver arrived with ten minutes to spare, food was hot and delicious. The driver was upbeat, professional and the tip was included in my order. Very happy with this company!
I love bitesquad. I work in a high traffic area and i have a short time for lunch breaks, they delivered my food on time and they have so many options to choose from! I highly recommend bitesquad to anyone!
Ordering was simple and easy, tracking was spot on, driver was friendly, helpful and prompt! I was throwing a big party and the food came right on time, packaged appropriately, was still hot and a big hit when guests arrived!
We have ordered with BiteSquad several times. We have always had a great experience! Our food has always been exactly what we ordered and we received it in a very timely manner Drivers always smiling. We are very happy with this service
The food was great. The customer service was amazing. I wanted an extra side item but it was not on the menu. I put it in the notes, not really thinking they would send it But they did and at no charge. Thats customer service!
I managed to make some deliveries, but I noticed that sometimes you spend an hour or a little more to make just one delivery. It is not worth and besides the App to have a lot of information. But the worst thing is that already have 15 days I'm trying to speak with someone from BS to solve my problems: I haven't received any payments so far and the Apple Store has blocked the App and I can't access it anymore
I had never heard of Bite Squad but the Pizza I wanted for dinner said they delivered through Bite Sqaud! I decided to give it a go and it was an amazing experience. The driver was awesome, so friendly and informative about what Bite Squad was all about! I will definitely be ordering through them again!
It was my very first time using BiteSquad. I have never used an app like this before besides pizza delivery. It was really great, the app was pretty easy to use, everything was straight forward. Lots of choices to choose from in the area I was in. The food was quite fast and the app was great at showing the location of the driver and the estimated delivery times.
I was thoroughly impressed with the choices of restaurants provided, knowing where my order was in the process as well as the promptness of the order. When I received it, my driver was professional and the order was hot! I will be using bite squad again!
This was the first time to use BiteSquad and I will use them again. Very convenient and easy to use. Food was still hot and the driver was very friendly. I just wish this was offered where I live rather than when visiting my parents.
Overview
BiteSquad has a rating of 2.9 stars from 600 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BiteSquad most frequently mention customer service, live chat and credit card. BiteSquad ranks 3rd among Food Delivery sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members