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1 Review by Jan

BiteSquad

BiteSquad

10/19/18

Ordered early in the evening (6:00 ish) for a restaurant online, clicked submit order, nearly $20 added for fees, taxes, extra taxes, service fees. Attempted immediately to cancel the order and was told after a 5-10 minute wait that the restaurant wouldn't allow it because they had already started cooking the order. Was offered an $8 refund, but the chat timed out. Got a message that the order was delayed but Bite Squad was at the restaurant waiting for the order and it be arriving at 7:05. At 7:10 got a call from Bite Squad saying the restaurant was asked to cancel the order so the food hadn't been cooked yet. Now 7:43 and we are cooking dinner.

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