BikesDirect

I bought the Dutch Gravity 14in Ladies for my wife. I returned it (paying $50 in postage) because it was much heavier than I expected, by 10 pounds or more, although "lightweight" aluminum frame was a part of the description. I have had great experience with Bikesdirect over the years; they, offer bikes that are a much better value than branded equivalents. But I believe Bikesdirect would do itself a favor by making bike weight part of the product description, especially for hybrids. In the meanwhile, buyer caution on weight issues is appropriate. I got it wrong and lost $50 a a lot of time as a result.

I bought my new Motobecane Strada Express 24 bicycle at Bikes Direct and I am very happy with the purchase, it was worth every cent of it! I'm not a professional bike rider, so I needed something comfy, simple, and suitable for commuter roads. This bike suits me perfectly! The only slightly negative remark I would like to make about Bikes Direct is that their website is quite outdated and not very comfortable to use. It simply doesn't feel like a user-friendly website, and the information you need is quite hard to find :) But I guess that pays off with the quality of service they provide! Thank you!

Finally, my brand new and much expected bike has arrived. The process of delivery is so quick and convenient. Received in good condition and very well packaged. At a very reasonable cost, I got this bike. I'm so satisfied with this purchase. All Thanks to BikesDirect.

Hello. I want to share my experience with this service. First of all, I like cycling it's my hobby. That's why I need spare parts for my bicycle more often than others. This service helped me a lot that I can enjoy my time.

Excellent customer service (thanks Larry!), and an incredible value considering the bike I purchased. It arrived on time, and *almost* perfect. A derailleur hanger was somehow bent (can't even begin to understand how), so I sent pics of the bent part to Bikesdirect.com customer service team. Larry had one in the mail early the next morning, and then contacted me to let me know it had been shipped (I had already been informed by the carrier).

I would give 5-stars, but had an issue with their shipper of choice, FedEx, who bungled the first delivery attempt after I waited around all day for it. FedEx is notorious for this, as well as poor customer service, but after a lot of effort, I spoke to a FedEx agent who was able to help ensure delivery the very next day.

Despite the "FedEx Hijinx", I would still recommend Bikesdirect.com to friends & family. Their customer service is SUPERB, and the communicate without being asked to do so. They seem to really care about the customer's experience, and I find tremendous value in that.

Hello, it's great that I found your site. I can't imagine my life without cycling. Thanks to you I can enjoy it on my new bike with my parents.

Thanks to your site I ordered a bicycle for my younger brother. He was so happy and that's the main point.

If you want quality product here you can find the best for your needs for yourbikes and other items.

Not bad products, by the way. I like their products and can recommend to you. Try and look for yourself.

I received my new road bike from bikes direct in good condition aside from
One issue, details to follow. I was slightly overwhelmed by the unpacking and assembly but was determined to do it myself. I watched the videos that were sent to me and I was able to get everything tightened down. The only thing I was stumped on was the tires and how to inflate them. I figured it out quickly after a bit of research but wish I had known beforehand so I could have had the right pump ready. All is well now and I plan to help my boyfriend choose one soon so we can ride together. I do recommend this company.

Good service and grate bang for the buck!
Personal I got Boris X7 knowing that i will be upgrading some components right of the bat. Bike box arrived slightly damaged but bike itself was OK inside.
All in all positive experience from correspondence i head with Bikes Direct they seam to be genuine, helpful and upfront.
Attached image is of a bike 15 minutes after delivery

I purchased a Cafe Century road bike 54CM in July 2020 and am totally satisfied with the purchase in terms of quality of product, timeliness of delivery and experience on their website. The bike fit me perfectly. I would recommend purchasing a bike from Bikesdirect.com.

I needed a bike in a hurry and they delivered - couldn't ask for more - thank you! Hopefull the bike lasts a very long time

I would like to thank you for your service and assistance. The part I ordered for my bike great. Now I can enjoy my free time.

Here I bought my first bycicle. And still this bicycle I have and it works. Also I bought here two others for my cousins.

Bike arrived with small damage to the front brake. One quick email to BikesDirect with a few photos and explanation, and a new set of brake levers was shipped to me right away. Larry's quick response with apology and resolution for the problem is the kind of customer service that is lacking today in so many businesses. I will buy from them again!

Good bikes at a very reasonably rates i like the way they treat their customers. Good job keep up the good work.

I've purchased two bikes from Bikesdirect.com. The first one purchased I've had for two years with no issues.

The second bike that I purchased arrived a few days ago and I had professionally assembled. Unfortunately, on my very first ride the back tire blew out exactly 1.02 miles in to the ride.

I took the bike back to my local bike shop who indicated that the inner tube was no good and they replaced for a nominal fee (~$22).

I immediately reached out to bikesdirect (Larry) to see what they could do here. Initially, Larry indicated that the tire was not properly inflated and that wasn't covered under their warranty. The bike store, of course, says the exact opposite.

Look, I don't know who is right or wrong here but Larry offered to send me another inner tube free of charge. Of course, we already paid to have the problem fixed and the tube does me no good now but it's at least good to have on hand in case another tire goes out.

I appreciate Larry's response, while not perfectly ideal (a $22 credit would have been nice) and since we've had no issues with the first bike in two years, I think a 4 star rating is warranted here.

I would consider purchasing another bike from bikesdirect.com

I am not a professional mountain bike rider, but I like good equipment that works. I did a lot of research and was trying to stay around the $1000 mark. I decided on this bike based on the following, Alum. Frame with tapered head tube, Shimano SLX/XT compoenents, 120mm travel air fork, Guide R disc brakes, and the price. I got the box in the mail and it was packaged and pre-assembled very well. Once I was complete in a few hours (taking my time) the bike exceeded my expectations. It needed little adjustment to the brakes for rubbing, but that was it. I have put 50 miles on it and am very happy with my purchase. The frame is actually a lot nicer than I would have thought. This is actually a pretty good deal for 80% of riders.

Great bike, my younger brother was so happy when he had got his Gravity Nugget 20. I like it as well.

I ordered the MER Galaxy SC3. The bike came on time, everything was neatly packaged. However my rear wheel was bent, So I asked customer service for help. Larry replied back to immediately and helped me by sending a replacement wheel, no question asked. Excellent customer service. I would've given 5 stars if it wasn't for the faulty wheel. Nonetheless, great experience.
-Brian L.

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