Member since February 2019
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I've purchased two bikes from Bikesdirect.com. The first one purchased I've had for two years with no issues.
The second bike that I purchased arrived a few days ago and I had professionally assembled. Unfortunately, on my very first ride the back tire blew out exactly 1.02 miles in to the ride.
I took the bike back to my local bike shop who indicated that the inner tube was no good and they replaced for a nominal fee (~$22).
I immediately reached out to bikesdirect (Larry) to see what they could do here. Initially, Larry indicated that the tire was not properly inflated and that wasn't covered under their warranty. The bike store, of course, says the exact opposite.
Look, I don't know who is right or wrong here but Larry offered to send me another inner tube free of charge. Of course, we already paid to have the problem fixed and the tube does me no good now but it's at least good to have on hand in case another tire goes out.
I appreciate Larry's response, while not perfectly ideal (a $22 credit would have been nice) and since we've had no issues with the first bike in two years, I think a 4 star rating is warranted here.
I would consider purchasing another bike from bikesdirect.com
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