BIKES DIRECT IS TOTALLY EVASIVE AND REFUSES TO ANSWER PRE-PURCHASE QUESTIONS ABOUT THEIR BIKES. ALL COMMUNICATION WITH THEM MUST BE DONE BY E-MAIL-- THEY HAVE NO PHONE.
SO AFTER A POTENTIAL BUYER GOES THROUGH ALL THE TIME AND TROUBLE OF WRITING TO THEM-- WHAT DOES BIKES DIRECT SEND BACK BUT A NON-SPECIFIC CUT&PASTE FROM ONE BIKE MAGAZINE OR ANOTHER. THEY REFUSE TO ANSWER ANY DIRECT QUESTIONS ABOUT WHAT THEIR BIKE SPECS MEAN AND IF YOU PRESS THEM THEY QUIT ANSWERING E-MAILS.
BIKES DIRECT IS A TRUE SET-UP FOR THE CLASSIC-BAIT & SWITCH. THE ONLY WAY TO BEAT THEIR SYSTEM IS TO BE A BIKE-SPEC EXPERT.
WITH ALL THIS SHADY-DEALING ON THE PRE-PURCHASE SIDE I CAN IMAGINE THE NIGHTMARE RIP-OFF IF A BUYER HAS COMPLAINTS.
We are sorry you were frustrated. What was your specific question? We do have a phone number, it's 904-249-2453. This is answered on weekdays 9-5pm Eastern time. As you can see from our Bikesdirect Facebook page, we have over 13,000 happy customers. We've been in business for well over a Decade, longer than many bike shops. Pre-purchase questions are handled quickly within 24 hours (weekdays) by email by our sales department- their contact is bd4salesteam@aol.com or bd4alternative@yahoo.com. The sales dept also answers emails on the weekends.