BikeBanditReviews 338

Ordered a part a month ago. Finally got an automated response saying in effect "we are too busy". They will not refund my money, nor respond to any form of communication. I suspect they are going to bankrupt.

This is all i get... a worthless automated response:>>THIS IS AN AUTOMATED RESPONSE - DO NOT REPLY

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Ordered 7 parts, ALL listed as "in stock". About 24 hours later, receive email saying 6 of the 7 were out of stock. They were still going to send me one part (weighs sporox 2 oz) at a shipping price of almost $12. I call to cancel. Spend 30-45 mins on hold JUST TO CANCEL REST OF ORDER. They agree to fo so. It is now 2-1/2 weeks later, STILL NO REFUND. Now spending over 30 mins AGAIN, in order to get a refund. What a sham/scam...

RevZilla got my fairings/other parts quicker than Bikebandit has during this Cornovirus pandemic. RevZilla knew what they had in their warehouse and what they could could ship. Bikebandit on the other hand had no idea were their parts were that I ordered... said they were are likely on a pallet somewhere but the staff have not gotten to them yet... really guys! Get your $#*! together. I ordered almost 90 days ago on Mat 19th 2020. After arguing with the dip$#*! sales guy for an hour I was so pissed I could not take it anymore. Finally called them back later and I got the same sales guy... Marco... he then denied everything that he had said to me previously about my parts... they are likely in warehouse somewhere but don't know where?, website says they are working 24x7 for 6 days a week but he told me that's not true?, told me that there are others ahead of me but they ordered parts well after I did.and that if I cancel my order someone else might order my parts and get them sooner than the amount of time I have waiting forever for... WTF! My fairing got here in like 5 days from RevZilla! I'll pay the extra $20ish to RevZilla to get my parts quicker and they have knowledgeable staff like Ben who know what parts they may have in stock and if they able to ship them out quickly. Great team at RevZilla! I've been a customer of BB and have spent $1000's if dollars with them. And with them not knowing were parts are for orders placed 3 months ago is f'n ridiculous. They must not need my $500 during this pandemic.

Jason

While it was easy to find the parts I needed, the customer service and shipping is terrible. I payed for the fastest shipping for one of my orders and after 8 days it finally ships, even though i canceled the order after 5 days because I found the parts for cheaper at Rocky Mountain ATV. Bike Bandit's prices seem to be higher than other sites and their customer service doesn't answer, orders take ages to ship and there doesnt seem to be a way to get my refund unless I wait for them to come in and pay to send them back. Overall I would avoid this site if possible. I still have no information on my other order which i assume is dead and I am just out the money for it.

Placed an order with them and checked on it because I never saw anything other than "in progress". Could not get through on phone or email so I messaged on FB. Did receive a response next day(I had mentioned posting a review on this site if no response). They said they would check on it. Next day received another message saying sales confirmed my order shipped so I asked for tracking number. Never got that, was told the banner on their site says expect 2-3 week delay. I told them it says "possibly" and I should have read reviews before ordering. They told me customers were their priority. It's now been 5 days and 4 messages unanswered and no order received.

Their website indicated parts that would fit my bike but I found this to be incorrect. I have tried numerous times since July 1 to cancel the order but get no response from phone calls, requested call backs, live chat, or email. While I understand that Covid is causing some trouble the lack of customer service is not excusable. They continue to advertise false delivery times and each Monday morning I get a "sorry for the delay" email. The fact that it comes out on a regular time each week tells me it is an automated response and not tied to my order. In addition I note the claim that this is a "growing business." Bike Bandit has been around about 20 years - they should have the system figured out. I have filed a complaint with PayPal and with my credit card holder. This saddens me because I have used this firm for over a decade.

I ordered on June 1st and still haven't received my order. I was charged immediately and after attempting to contact this company on multiple platforms I have not received a response.

The website says it'll ship in 5-7 business days, and further explains orders may be delayed up to 2-3 weeks(In total a maximum of 4 weeks).

It's been 9 weeks. Please prove to this review site that your company is competent by providing a status and expected delivery time. If you're a user thinking about ordering from BikeBandit, please read this review & potential response as a forewarning of your experience with the company. If BikeBandit can't tell me my order status after 9 weeks, imagine how much worse could it be for you?

I order Part *******-10FG0 on May 30th (Ships 1 - 2 business days) I received weakly e-mails stating "Fulfillment Delay" Credit card was charged on June 23rd, today July 27 still not available. 1.5 hours on hold to get a representative to cancel the order. Web site still shows this part as ready to ships in 1 - 2 days. I was able to order the same part from another retailer for less and get confirmation that they have 3 available.