• Bigtime Battery

Bigtime Battery

Overview

Bigtime Battery has a rating of 4.16 stars from 13,340 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Bigtime Battery most frequently mention customer service, great price, and free shipping. Bigtime Battery ranks 3rd among Batteries sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 80%
Positive
32
Neutral
1
Negative
7
3
See all photos

What reviewers want you to know

Positive highlights

  • Email customer service was pretty quick to respond to my question.
  • Fist time buyer, Bigtime Battery was cheaper than anywhere else and made the buying process very easy!

Critical highlights

No critical highlights yet

How would you rate Bigtime Battery?
Top Positive Review

“Got the job done”

Jeremy B.
4/12/24

It was difficult at first to get tracking and it got confusing what batteries i ordered vs what was shipped but I'm the end, it all turned out correct. I shouldn't be too critical because they were very helpful on the phone and my order turned out just fine and was delivered pretty quickly.

Top Critical Review

“Refuses to honor Optima warranty”

Dave K.
4/19/24

My Optima battery gradually grew weaker and weaker so it now cant start the car after sitting over night without being on a battery tender. My car dealer checked out the car and determined the battery needs replacement. Still under the 3 year warranty, I contacted Bigtime Battery and they had me ship the battery to them. My shipping cost was $62. Three weeks later they told me the battery works fine. Yes, it can start the car but only if I keep the battery on a charger. They returned this useless battery to me. I have now bought an Interstate battery with no problems. They are NOT an authorized Optima dealer.

Reviews (13,340)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (40) time battery (23) web site (15)
Thumbnail of user jims2595
1 review
0 helpful votes
January 8th, 2024
Verified purchase

Received the battery in 5 days. It was well packaged and in excellent shape. I will try the battery as soon as the weather is permitting.

Thumbnail of user saule20
1 review
0 helpful votes
January 20th, 2024
Verified purchase

All good, no problems whatsoever good value, easy to operate

Value
Shipping
Quality
Thumbnail of user davek1044
1 review
0 helpful votes
April 19th, 2024

My Optima battery gradually grew weaker and weaker so it now cant start the car after sitting over night without being on a battery tender. My car dealer checked out the car and determined the battery needs replacement. Still under the 3 year warranty, I contacted Bigtime Battery and they had me ship the battery to them. My shipping cost was $62. Three weeks later they told me the battery works fine. Yes, it can start the car but only if I keep the battery on a charger. They returned this useless battery to me. I have now bought an Interstate battery with no problems. They are NOT an authorized Optima dealer.

Tip for consumers:
Hope you don't need the warranty and if you do, don't waste money shipping the bad battery to them for replacement, just cut your loss. Buy an Interstate battery and avoid Optima.

Products used:
Optima Car Battery

Service
Value
Shipping
Returns
Quality
Thumbnail of user perfecttouch.info
1 review
0 helpful votes
February 16th, 2024

Made an order and they messed it up then cancelled it without asking me and then refunded me less than what I paid 👎 Shannon who dealt with it has a terrible attitude

Thumbnail of user tomc2147
1 review
0 helpful votes
April 7th, 2024
Verified purchase

Good fit, for my mower...m...

Thumbnail of user monroem44
1 review
0 helpful votes
January 25th, 2024
Verified purchase

I receive my item on time and it was the right one.

Thumbnail of user raymonds1083
1 review
0 helpful votes
January 8th, 2024
Verified purchase

Good battery and service got what was promised thanks Raymond s.

Thumbnail of user keithw643
2 reviews
0 helpful votes
January 31st, 2024
Verified purchase

I received my battery when they said it would be there. The box it was shipped in was in perfect condition. The box that the battery was in was all wet like the battery leaked, so I returned it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user josel168
Jose L.
1 review
0 helpful votes
September 5th, 2017
Verified purchase

Company did not honor 10% discount coupon as advertised, but battery price was still very reasonable.

Thumbnail of user robw273
Rob W.
1 review
3 helpful votes
May 21st, 2020
Verified purchase

The product I was looking for at a fair price. Different inferior brand shipped verses what was shown, but it fits and works for now.

Thumbnail of user jiml1361
1 review
0 helpful votes
April 5th, 2023

$900+ battery with a 2 year warranty. Purchased Banshee lithium 100ah battery in August of 2020, and now it will not take a charge in April of 2023. *******@batteryjack.com states that I'm outside of the 2 year warranty window and will not help. So now I have a $900 paperweight. To say I'm disappointed is an understatement. If you want a $900 battery that lasts 2 years, go for it. Definitely not the savings claimed by the company.

Thumbnail of user davidm10375
1 review
0 helpful votes
November 14th, 2023
Verified purchase

Always great

Great batteries for a good price. If you don't know what you're looking for they will help you if you know what you're needing you can't beat the service.

Thumbnail of user alanl624
2 reviews
0 helpful votes
September 1st, 2023

I had purchased 2 batteries from this company and after 1 year they both died, in order to get a replacement the company makes you jump thru hoops to show them the battery is defective, I asked if i could just send a video of the seat off to show the red Banshee battery and try and start the bike and they said no you have to take it to a parts store or Walmart and have the battery tested, which I did and the test showed replace battery, but they said that the the battery was in the CCA parameters and they would not replace it. Seems to me it is pretty simple, if the battery will not start the bike it is defective and needs to be replaced.Do yourself a favor and go on Amazon and buy a battery for half price with the same CCA.

Tip for consumers:
Do not buy theses batteries company is a scam

Products used:
2 motorcycle batteries for Harleys 1 touring 1 Softail

Service
Value
Shipping
Returns
Quality
Thumbnail of user billf176
Bill F.
1 review
0 helpful votes
September 20th, 2018
Verified purchase

I haven't been able to locate shipping speed. suck.
Once I received the battery, I was satisfied. Fix the website to reflect shipping speed.

Thumbnail of user bello3
3 reviews
0 helpful votes
October 31st, 2023
Verified purchase

Excellent battery put it in my car with no problem and start up on the first try with no hesitation. Did not realize how compact and Heavy it is, what a refreshing concept.

Thumbnail of user robertb8998
1 review
0 helpful votes
October 1st, 2023
Verified purchase

They offered a decent battery for a decent price and free shipping. The new battery was in my Harley just days after placing the order. You can't judge a battery by its looks, so only time will tell if the interior construction and quality are up to the job. So far, I am very pleased.

Thumbnail of user scottieo5
1 review
1 helpful vote
October 9th, 2023
Verified purchase

My battery arrived the box was wet and my two batteries were wet with acid as well I called they emailed me back one time I have not heard anything else from them.

Thumbnail of user rogere111
Roger E.
1 review
1 helpful vote
November 18th, 2019
Verified purchase

When reviewing my order I could not return to my original order submission. I couldn't tell whether I was duplicating my order or finishing my order.

Thumbnail of user jeremyb1175
1 review
0 helpful votes
April 12th, 2024
Verified purchase

It was difficult at first to get tracking and it got confusing what batteries i ordered vs what was shipped but I'm the end, it all turned out correct. I shouldn't be too critical because they were very helpful on the phone and my order turned out just fine and was delivered pretty quickly.

Thumbnail of user tedl207
1 review
2 helpful votes
June 29th, 2023
Verified purchase

I ordered online and it was simple. Put in your bike and choices pop-up. I ordered my battery and received it quickly. Unfortunately the site had a glitch and ordered wrong battery. I called and emailed my issues. They help me with return without any hassle or interruptions. Very nice and respectful. Only bad thing is no exchange. You have to return for refund and order again. Either way it was easy and professional customer service.

Thumbnail of user michaelg666
Michael G.
1 review
0 helpful votes
July 29th, 2017
Verified purchase

It was good but I had to call for help to find out about when my order will be shipped and delivered. Beth was very nice and helpful.

Thumbnail of user bobr906
1 review
0 helpful votes
July 18th, 2022
Verified purchase

Product is packaged very well. Received product in a timely fashion. Would do business with this company again.

Thumbnail of user carlt570
1 review
0 helpful votes
April 21st, 2024
Verified purchase

Did not get the batterie I ordered I needed a battery so I kept it warrentynot as good

Thumbnail of user elizabethl511
Elizabeth L.
1 review
1 helpful vote
January 15th, 2020
Verified purchase

too fussy with the information and too awkward, making me return to cart when I corrected billing address, saying it was recalculating -- but there was not difference.

Thumbnail of user evae105
1 review
0 helpful votes
July 22nd, 2022

Easy ordering. Found a battery without the high price. Delivered on time. Will use this company again in the future

Products used:
Battery replacement

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