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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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B&H has been my Go-To resource for video gear for over 20 years. Never ever had a problem that they did not take care of quickly. They have the best selection of tools and a solid support staff.
The purchase was very easy, quick and convenient experience. The price was also great and one of the best in the market.
B&H NEVER disappoints. Never... and we've been doing business for a very long time mostly printers, ink, paper and peripherals.
Same great pricing, good delivery options, so better to give my money to other than Amazon. Keep B&H in business!
Products and service consistently the best. Your customer people are always knowledgeable, professional, friendly, patient, and HELPFUL.
Ed Garcia.
Just had to go with B&H because they have not failed to give great service and their prices are always great.
Binocular available in stock, looking to increase my collections, quick service delivery across the state and deliver on time.
The quality of the products that you present is wonderful! I will continue to use your website to fulfill our needs!
My experience as a Canadian customer has been totally satisfactory. The shipping is fast and accurate, and in most cases faster than mail order from Canadian vendors.
During my career as a corporate Ad photographer, B&H always delivered. Always great products and advice and customer service when needed. Thank you for a long history of great service.
I have worked with B&H for a number of years, with purchasing photography equipment for my artistic photography business.
I am always completely satisfied and thoroughly happy with the products, the service and the delivery. Another wonderful experience indeed!
David B Lile
www.davidblile.com
B & H is the Best anywhere! Been using them for a couple decades! Always the best service too! I miss going to the store!
Online ordering is always user friendly, and always a trusted source! Free shipping is an added benefit, not to mention delivery texts to keep informed of your important purchases. Keep up the good work, two thumbs up!
Super easy to order. It took 3 minutes. What else can I say to fit a 100 character required review. Actually it took longer to write this than it took to order...
Horrible Customer service... We ordered an item in January 11 months ago (large order) one item was flagged back ordered. I requested notification when it was in stock. 9 months later we move, update the account in B&H, and 11 months after ordering we get a bill at the new address for the item, we haven't received. Turns out they shipped to old address, never notified that it was in stock or that it was shipping. Called and the agent wants to ague we should have contact of the buyers of our house... We sold the house at a title company, what?... I have been a very active customer over the last year, will not order anything else from them. Glad the timing happened when it did, about to place a large order and know not to use B&H for it. Not a good business model..., lost a $13K order over an $89 item... Adorama looks so much better now... B&H... I call it theft to be charged for something and not get it...
Photo equipment ordering is simple and quick. If I need any photo equipment I go to B&H first they always have it.
Ordered these cables from amazon and got the wrong one 6 times. Why didn't I think of you guys earlier.
It's fast and great customer service. If there is a problem they always take care of it. Usually there is not a problem.
I shop online on b&h all the time, never have any issues. The store is great you can easily get lost in all of the tech.
From the business
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your order and this feedback. We regret your dissatisfaction. We'd like to see if this can be resolved amicably but we cannot ID you or this transaction. We asked a week ago for you to help us with additional order information, but so far you have not obliged. -- Henry Posner / B&H Photo-Video