On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have purchased many times from B&H and they are 100% on time and well priced.
These are great folks to work with!
Love the daily deals! Things that I need appear through daily alerts and I appreciate the discounts. Sometimes they will list items I didn't know existed and are useful for my work. So glad they have excellent service.
Easy access to a world of A/V materials. Great return policy. Great Customer Service. Website easy to navigate.
The checkout, even with using a coupon and mixing in a credit card, is a simple as can be. All shipping for my products are free with purchases over 100$. There is great connection from ordering to receipt of goods to returns if required. The web site is amazing and an important resource. There is a reason B&H is number #1
Great price for new Charge 4. Website is easy to use and delivery always on-time. Always offer quality products that are backed with outstanding customer service.
I've been looking to get new TV this season... and speaking with customer service rep over chat to get the best deal possible they were able to help me price match! Can't say enough how much I appreciate it!
Great resources available on the website and an ease to shopping and comparing products. Always a pleasure shopping on this website.
It does not matter where I am, or the time of day (or night), I can shop, and count on, B&H to deliver as promised.
Always a reliable source with great prices. I use it for home and for work, film and digital photography and scientific research.
Happy with staff when needed via email. B&H have that sense of urgency that lacks with other companies. I get product quicker from the East Coast than where I live on the West Coast.
In all my purchases I've only needed customer service twice and both times they were extremely helpful.
I've shopped at B&H for years and have come to trust the reviews found on this website. They're extremely helpful when making a decision on which lens will best serve my purpose. They also ship your order very quickly, and the product arrives in perfect condition. I've never had a negative issue - just positive. Thank you B&H!
Multiple alerts of the session is timing out on the website. Don't know if it is a glitch. It is a little crazy.
Never a hassle and quick delivery. Always ready to help with expert advice. A pleasure to work with!
B&H has been my go to supplier of all photographic needs, and they are so proficient w/ timely shipping turnarounds. Reliable, and well stocked on equipment. Just be aware of their unique hours, and always plan well ahead; and they will always take care of you!
The item was out of stock and bought it when B&H notified me it was back in stock. On sale too! They have always been reliable to deal with.
This is my second time dealing with B&H, just a wonderful easy transaction and their pricing is very good. This will be my first choice and this is most certainly not my last time dealing here.
Finding the equipment I need is always easy, the prices are in line with the best available and the order process is simple and efficient. I always receive my orders as promised as well
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via cs@bhphoto.com.
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
Thank you for your interest in B&H Photo and for this feedback. We regret your unsatisfactory experience which I am sure was frustrating. -- Henry Posner / B&H Photo-Video