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B&H Photo VideoReviews 3,791

3.6

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
344
value
355
shipping
348
returns
217
quality
333
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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I have purchased many times from B&H and they are 100% on time and well priced.
These are great folks to work with!

Date of experience: November 13, 2020
Florida
1 review
0 helpful votes
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Glad they exist
November 13, 2020

Love the daily deals! Things that I need appear through daily alerts and I appreciate the discounts. Sometimes they will list items I didn't know existed and are useful for my work. So glad they have excellent service.

Date of experience: November 13, 2020
Georgia
1 review
0 helpful votes
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GREAT SERVICE ALWAYS!
November 13, 2020

Easy access to a world of A/V materials. Great return policy. Great Customer Service. Website easy to navigate.

Date of experience: November 13, 2020
Canada
1 review
0 helpful votes
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Smooth Runnings
November 13, 2020

The checkout, even with using a coupon and mixing in a credit card, is a simple as can be. All shipping for my products are free with purchases over 100$. There is great connection from ordering to receipt of goods to returns if required. The web site is amazing and an important resource. There is a reason B&H is number #1

Date of experience: November 12, 2020
Texas
2 reviews
0 helpful votes
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Great Deal
November 13, 2020

Great price for new Charge 4. Website is easy to use and delivery always on-time. Always offer quality products that are backed with outstanding customer service.

Date of experience: November 12, 2020
VE
1 review
0 helpful votes
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Great!
November 13, 2020

I've been shopping at BH for years and I love it.
The web is great but nothing like buying in the store.

Date of experience: November 11, 2020
Minnesota
1 review
0 helpful votes
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New PS5 TV
November 11, 2020

I've been looking to get new TV this season... and speaking with customer service rep over chat to get the best deal possible they were able to help me price match! Can't say enough how much I appreciate it!

Date of experience: November 11, 2020
Texas
1 review
0 helpful votes
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Webcam Alert
November 10, 2020

Great resources available on the website and an ease to shopping and comparing products. Always a pleasure shopping on this website.

Date of experience: November 10, 2020
New Jersey
1 review
0 helpful votes
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Great
November 10, 2020

Good service every time would recomend to anyone looking for these kind of products great to deal with

Date of experience: November 10, 2020
California
1 review
0 helpful votes
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Always There
November 10, 2020

It does not matter where I am, or the time of day (or night), I can shop, and count on, B&H to deliver as promised.

Date of experience: November 10, 2020
Massachusetts
1 review
0 helpful votes
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A great resource
November 10, 2020

Always a reliable source with great prices. I use it for home and for work, film and digital photography and scientific research.

Date of experience: November 9, 2020
Oregon
2 reviews
0 helpful votes
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Happy with staff when needed via email. B&H have that sense of urgency that lacks with other companies. I get product quicker from the East Coast than where I live on the West Coast.

Date of experience: November 9, 2020
Michigan
2 reviews
0 helpful votes
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Great Customer Service
November 10, 2020

In all my purchases I've only needed customer service twice and both times they were extremely helpful.

Date of experience: November 9, 2020
California
1 review
0 helpful votes
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I've shopped at B&H for years and have come to trust the reviews found on this website. They're extremely helpful when making a decision on which lens will best serve my purpose. They also ship your order very quickly, and the product arrives in perfect condition. I've never had a negative issue - just positive. Thank you B&H!

Date of experience: November 9, 2020
Georgia
2 reviews
0 helpful votes
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Multiple alerts of the session is timing out on the website. Don't know if it is a glitch. It is a little crazy.

Date of experience: November 5, 2020
Henry P. — B&H Photo Video Rep
over a year old

Thank you for your interest in B&H Photo and for this feedback. We regret your unsatisfactory experience which I am sure was frustrating. -- Henry Posner / B&H Photo-Video

Illinois
1 review
0 helpful votes
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Wonderful to work with
November 4, 2020

Never a hassle and quick delivery. Always ready to help with expert advice. A pleasure to work with!

Date of experience: November 4, 2020
Virginia
1 review
0 helpful votes
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B&H has been my go to supplier of all photographic needs, and they are so proficient w/ timely shipping turnarounds. Reliable, and well stocked on equipment. Just be aware of their unique hours, and always plan well ahead; and they will always take care of you!

Date of experience: November 4, 2020
District of Columbia
1 review
0 helpful votes
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Always great
November 4, 2020

The item was out of stock and bought it when B&H notified me it was back in stock. On sale too! They have always been reliable to deal with.

Date of experience: November 4, 2020
Canada
1 review
0 helpful votes
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This is my second time dealing with B&H, just a wonderful easy transaction and their pricing is very good. This will be my first choice and this is most certainly not my last time dealing here.

Date of experience: November 3, 2020
Minnesota
1 review
0 helpful votes
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Finding the equipment I need is always easy, the prices are in line with the best available and the order process is simple and efficient. I always receive my orders as promised as well

Date of experience: November 3, 2020

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States