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B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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Get great deals on PC parts here and hope to get all of my future camera needs here as well. Couldn't create my content without them and the fast delivery makes replacements worry free.
Good product very competitive. I have purchased this product for the last 4 years. Will buy again.
Best Service, Best Price, Not Amazon!
I have bought all my security equipment from B&H. Their service price and selection are the best on the web!
Even with the vast amount of items on their website, B&H makes it easy to search for everything you need. I have been a customer for many years. Their prices are competitive and their delivery is fast. They also have good return policies. With not that many camera stores around anymore, B&H is the place to go.
I needed a replacement release plate for my Manfrotto tripod. The search engine found the part easily and the rest of the order went smoothly.
B&H is my go to site for my photography and drone needs. Service is excellent! The website is super easy to navigate and checkout is a snap!
B&H is incomparable to all other online retailers. They're completely dialed in with every latest technology. I never shop anywhere else for my cameras, computers, and other electronics. I don't even check prices elsewhere...
B&H is a mainstay of our AV gear ordering. We are a university tech support organization. Many of our large systems are integrator installed, but there is still a range of gear and peripherals that we need to purchase directly.
B&H is a reliable partner for that.
I've been checking Deal Zone everyday for years and consistently am able to find incredible deals on equipment I can and will use. Highly recommend!
B&H provides excellent customer service and has competitive pricing for most items. However, the search features of the site could be improved for a better user experience.
I was able to get the quantity of product I needed, while other companies are limiting the purchase quantity, but cost was slightly higher than other places.
As always, B&H web site or app makes researching, selecting, and checkout a breeze! I use the 'compare' feature to narrow my selection, then place items in 'my wish list' where I can easily move them to 'my cart' when I'm ready to purchase. As a returning customer, completing my purchase only takes a couple of clicks. Great prices, great selection, easy purchasing, free shipping. That's a winner. Five Stars!
I do quite a bit of online ordering. B&H is by far the easiest to order from. Also, the website is very user friendly.
B & H handles my orders with dispatch and expertise. I have come to see them as the best in this business
Don't buy from a big tech chain best buy, amazon, walmart when you can buy from a great company like B&H.
For over 20 years I have been shopping at B&H via online orders. It's the best in info and in service, with the great products of the photography world.
I've had great experiences with B&H customer service as I search for the right piece of equipment. So far! (my purchases have had hit-and-miss compatibility issues so I've needed more than usual customer service help!) I am hoping this continues as I see others with difficulties but for me, it has been a great help as I build my online school studio.
It's the Payboo card, actually, a stroke of genius, that leads me ALWAYS to go to B&H first. ONLY if B&H doesn't have what I need AND the need is urgent do I turn to Amazon or Newegg. If B&H doesn't have the item in stock, but the need is not urgent, I just request notification and buy it when they get one.
I've returned a couple of items, and it couldn't be easier. S&H have always been perfect, and shipping is usually free.
My only wish is that B&H would put a store around the corner from my house.
B&H Photo Video is a great place to do business with. They have good prices, free shipping, and fast shipping.
I hope very soon. I can't wait to rehearse and put it to work! Thank you! I also needed a couple of keys and some recording cards. All in one!
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via cs@bhphoto.com.
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
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