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B&H Photo VideoReviews 3,791

3.6

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
344
value
355
shipping
348
returns
217
quality
333
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Michigan
2 reviews
6 helpful votes
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Bad policy
June 14, 2021

BH will not cancel our order that went out of stock. I was forced to wait till item becomes available. Now that the item was available and shipped, it's taken more than 2 weeks. It's still under shipment. I still haven't received item while writing this review.
We spend thousands of dollars every year upgrading our equipment. Now I know where NOT to go.

Date of experience: June 14, 2021
Henry P. — B&H Photo Video Rep
over a year old

Thank you for your order and this feedback. We regret your dissatisfaction. There are very few items which include a no-cancellation policy. Unfortunately the DJI N3 Flight Controller is one. Our online product page is clear and unambiguous and says, "Special Order. Expected availability: 4-6 weeks. Important Notice: This item is noncancelable and nonreturnable."

Despite this we did ask our supplier about an exception, a request the supplier declined. It has been shipped and FedEx says the ETA is 06/14.21. -- Henry Posner / B&H Photo-Video

New York
1 review
0 helpful votes
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Easy to use site with good product information. Free and quick shipping. Items arrived undamaged and worked well.

Date of experience: June 13, 2021
New Hampshire
1 review
0 helpful votes
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Extra insights.
June 10, 2021

The more I work with B&H, the better my experience gets.
By the way, I love your Youtube seminars. Thank you for doing that. The lectures are inspiring and fun.

Date of experience: June 10, 2021
Massachusetts
1 review
0 helpful votes
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I have been a B&H customer since 2001. Never once have they tried to bait and switch, not accepted a return, or charged me for something not asked for. They don't upsell. They try to save you money by saving tax legally. What more can you ask. I recently tried three expensive cameras from them and settled on one. It was way more convenient that going to a physical store. B&H is the best. With B&H I am always sure what I am getting and that I will not be charged for changing my mind.

Date of experience: June 10, 2021
California
1 review
0 helpful votes
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Less than half the price of the same (Clear-File 16x20 archival sleeves for photo prints) on Amazon.

Date of experience: June 7, 2021
Colorado
1 review
0 helpful votes
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This is the seconst several months. Though I am not sure about dealing with the bank running the credit card from B & H

Date of experience: June 2, 2021
Utah
1 review
0 helpful votes
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Good
June 1, 2021

No reason not to buy from them (unless it's a religious holiday). One day I'll visit the store in NYC... Although with my luck it'll be on a weird day like tisha b'av (?) or succos (?) or something

Date of experience: June 1, 2021
Ohio
1 review
0 helpful votes
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I love the expansive line of products they carry. As a video producer, I use their services a lot and they are my "go-to" for most purchases for my business. The sales staff had been very helpful with product information and helping with decision making. They run great sales, but their everyday pricing seems to be very competitive. Their website is easy to navigate and the online buying experience is very easy and intuitive.

Date of experience: May 26, 2021
Peru
1 review
0 helpful votes
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Since my first purchase I always have confidence buying gear, the store has almost anything I need and delivery always on time, I also enjoy the sales and rebates, one of my favorite stores!

Date of experience: May 20, 2021
Maryland
1 review
0 helpful votes
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Always fast shipping and the best customer service. I have been a long-time customer and I wouldn't go anywhere else for my audio, video, and electronics needs. My employer and all my friends use B&H and that says it all. I've even purchased a few used used items here and been very happy with the quality and the savings.

Date of experience: May 14, 2021
New York
1 review
0 helpful votes
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The only time I was disappointed with a product, my opine was dealt with so quickly I forgot to send flowers. My Nikon D610, my iMac, my Canon printer and a number of other products were all ordered from B&H. All remain in good working order. Until death do us part I will continue to patronize this worthy enterprise.

Date of experience: May 13, 2021
Colorado
1 review
0 helpful votes
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Great Store
May 14, 2021

I have been using B&H Photo for years. Their selection of products is incredible. Shipping options are abundant and always efficient. Customer Service is very well informed, friendly and helpful. Thank you all for your hard work!

Date of experience: May 13, 2021
Poland
1 review
0 helpful votes
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Turrible
May 12, 2021

Terrible, very cheap attitude, I have placed an order I have spent many hours then they confirm the order, after one day the cancel my order, do you know why cuz they understood this product price is going high. But you sent me confirmation of my order, you should be ashamed of yourself, claiming as a big business but acting very poor.
You need to ask yourself, do I want to buy from someone who can cancel my confirmed order without any reason just because the price in the market goes up? Definitely no
The seller respond that they verification dept whose primary purpose is to deter credit card fraud, identity theft in my review is also is wrong cause I have our conversation log in email, they have clearly mentioned cause the price goes very high and we can not replace our item with same price so we had to cancel your confirmed order
Not recommended at all,

Date of experience: May 12, 2021
Henry P. — B&H Photo Video Rep
over a year old

B&H Web No: 1074747036 and 1074746900 Thank you for your order and this feedback. We regret your dissatisfaction. Of the four items in this order, one item's price increased, by $10.00. That has nothing to do with the status of your order. Your order was reviewed and cancelled by our verification dept whose primary purpose is to deter credit card fraud, identity theft, and other forms of online piracy. I do not think it is wise to review the details in public but if you are dissatisfied with the explanation you received you can reach out to verificaton@bhphoto.com. -- Henry Posner / B&H Photo-Video

Texas
1 review
0 helpful votes
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B&H Had what I needed
May 12, 2021

I have gotten back into film developing and printing and B&H has had everything I needed to get back into film.

Date of experience: May 11, 2021
Ukraine
1 review
0 helpful votes
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This review is about interface usability of the website it's not about goods and their quality.
Nice and good size of letters and indentations for easily finding and reading description of goods. All options of goods at the right place and you see all of them without any additional movements - size, color...
Recommended accessories can be see it in popups window. You don't need to open additional browser tab.
So basically no annoying things means smooth buying

Date of experience: May 10, 2021
Washington
1 review
0 helpful votes
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Great place to get my photography gear et cetera. Bought my first light meter there in 1985, still like to shop there now. Sadly cannot go by the store anymore, as I live in Washington now, but the online store is still a great way to get my gear. Most of what they have is decent gear, rarely have I gotten a dud.

Date of experience: May 5, 2021
California
1 review
0 helpful votes
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Excellent Products & Customer Service
May 5, 2021

B&H Photo are my go to place for all things film & photography. They have the best prices, and inventory. I highly recommend them.

Date of experience: May 4, 2021
Nebraska
1 review
0 helpful votes
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Convenient to order, even on a Sunday. They had the item in stock and chat answered my questions too.

Date of experience: May 2, 2021
Greenland
1 review
0 helpful votes
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Fast, easy, huge selection of items
May 2, 2021

BHPhoto has a big selection in what I need for photographing, and they offer electronic remedies as well, for instance the two portable USB-C powered SSD's I just bought. Their Customer Service answers quickly if asked. Very good service as always from BHPhoto.

Date of experience: April 30, 2021
California
1 review
0 helpful votes
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Always in Stock
April 28, 2021

B&H photo always has what need for a good price. Web site is easy to navigate and pictures are clear and accurate.

Date of experience: April 27, 2021

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States