BeyondMenuReviews 264

I ordered 70 bucks worth of chinese food from them and without calling, emailing, texting or anything. They canceled my order without trying to contact us at all. An hour later I called them and they said that they canceled my order (while blaming the restaurant) cos the credit card holder's name was different than the account holder's name. Customer service was ridonculously unhelpful, the loggin on their account didn't work so I couldn't even track my order. F*cking useless.

This company will gain ownership to your restaurant's google listing, and then will not release it back to you. After I called them multiple times, they kept saying they've already released it. At the same time, I'm going through the proper google reclamation procedures and beyond menu keeps denying my request for ownership of my own restaurant's google listing. Do not ever sign up with this company. They are a bunch of crooks.

I've tried this App twice now and both times have been absolutely horrible. They don't ever place the order! And never pay with a card on their site, they don't reimburse you! I've called their customer service line and was met with a series of "uh's and um's" and their only response to not placing my order was, "would you like me to place the order again?" Are you serious? Why would I ask you to do it again, when I'm calling because you didn't do it right in the first place! I'm so disappointed, I just wanted a damn egg roll.

This company is a joke! Awful customer service. Ordered dinner from one of their restaurants was told food would arrive in 30 minutes food arrived 1.5 hours later. I called to cancel the charge on my cc and twenty minutes later food was delivered. Told the delivery person what happened they didn't care and I called beyond menu and cancelled the order and when I called again the voicemail said the google subscriber I was calling didn't exist. Basically I paid 80 dollars for cold disgusting food that was 1 hour late and this company doesn't care! DO NOT USE THIS APP! Awful experience

STOP DOING BUSINESS WITH THIs COMPANY. This is my first Yelp ever, this Company is a fraud. Beyond menu approached many times to work with them and I refused. Last week my staff received an order and filled it, like other companies they will process the payment and send it to us. So I called BEYOND MENUE to confirm payment they gave me a credit card, when I ran the credit card for $60.49 it was an invalid account. I called Beyond Menu again and again and they said that the manager will call me back. They gave me Neil's, Philip, Lean, lily, and Nadia as managers. After one week, Neil called and said that he cannot paid me. This company is a fraud, thief and a con. DO NOT DO BUSINESS with this company. Why would you take the credit card if you are not going to run it? Well I believed they did run it and found that the card was no good. I will survive this 60.00 but Neil and the others will fail and I will pursue legal action.

I partnered my business with this company to increase business flow... I allowed them to use my Google business page... instead they claimed my business page as they own it... when I told them that I don't want to do business with them and return my Google business page they denied my request. Its been 3 weeks I have been calling them all I get is bunch of lies and excuses. Please stay away from this company they lack integrity and business ethics. No wonder they have very poor rating... they are causing loss of business... it's embarrassing that I am pleading them to give me back my Google business page.
I WOULD URGE PEOPLE TO STAY AWAY FROM BEYOND MENU.
THEY ARE CHEAT!

I used this service nearly weekly for over year for food delivery. I never had a problem with any of my orders but if you do have a problem, getting it resolved is impossible. I had a restaurant miss some of the food on my order. They stated that they couldn't refund the amount because BeyondMenu charged my card. BeyondMenu states that they have office hours from 10 am to 11 pm Central time, but I tried calling repeatedly during that time and I can assure you that nobody answers the telephones and that if you leave a message, nobody will call back. I finally found a way to contact their customer service electronically - I will reproduce it here because it isn't linked to on their website:

https://www.beyondmenu.com/contactus.aspx

They did actually reply to my complaint via e-mail, but still no refund. They have lost a repeat customer over an under $10 credit card refund for missing food. What a terrible way to do business.

I tried to make an order online and it said that my order didn't go through. But I received 5 emails after that saying there were multiple charges on my card within 2 minutes of me making the order of 2 different amounts, none of which matched up with the amount my order was. When I called for help the guy on the line was robotic and said he would help if I sent screenshots but it doesn't sound very convincing. Looking up other people's reviews of them selling your credit card information is disgusting and I'm angry I got involved in this just by trying to order food. Usually I'm a good judge of whether a website is reputable or not and I'm so angry.

I worked in a restaurant that takes beyondmenu online orders. BeyondMenu will take everything you entered when submitting the order and send it in plain text format to the restaurant through email. That includes your complete credit card number, security code, full name, address, and zipcode. That's everything anyone needed to hack your credit card account.
You can test it out using a fake card number such as ************** and fake information and find out that they don't have a secure way to validate the information. They simply take these information send send it to restaurants.

Who know if they will sell your credit information to anyone or if restaurant workers will use your card to shop.

I ordered once using beyond menu and everything was fine. The second time, my food order was wrong. The restaurant said that beyond menu had submitted the wrong order and I had to talk to them to get my money back or to get the right food. I called beyond menu for an hour trying to get a live person. Once I did, they told me they had to call the restaurant and would call me back. Later they call back and say that the restaurant won't fix the problem, so I'm out of luck because the restaurant is the one who charges the card. Of course, the restaurant says it's beyond menu's problem. When I asked to speak to a supervisor at beyond menu, they said they can't transfer the call to a supervisor and that someone would call me back in the next couple of days. Still waiting on that call. NEVER USING AGAIN!

Tried using Beyondthemenu for the first time today and I was VERY unhappy. 20-25 minutes after I had placed my order for pick-up, I was already standing in line at the restaurant to pay when I got a phone call from the restaurant asking me what my order was because they just got a call about my order but it did not specify what my order was. I had to wait an extra 15 minutes for my food! Totally defeated the purpose! Very unhappy with this service, use skipthedishes instead.