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BetterMe is an app that helps you make positive changes in physical and mental wellbeing for those willing to stay in shape, lose weight, gain muscle or develop healthy eating habits. It is not merely a tracker. The app offers a variety of healthy meals with detailed recipes, effective workouts for different needs, as well as tools to track your progress along the way.
When using it on a regular basis, following all the necessary tips, recommendations and notifications, you can reach your fitness goals in a safe, easy and fun way. And our friendly Customer Care team is always happy to help.
BetterMe Reviews Summary
Overall, the company has garnered a positive reputation for its user-friendly app that effectively supports home workouts and wellness routines. Customers appreciate the program's simplicity, customization options, and motivational content, which help make fitness accessible and enjoyable. However, some users have noted inconsistencies between workout instructions and video content, indicating a need for improved quality control. Despite these concerns, the general sentiment reflects satisfaction with the app's ability to inspire commitment and facilitate healthier lifestyles, positioning the company as a valuable resource for individuals seeking fitness solutions.
This summary is generated by AI, based on text from customer reviews
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I subscribed BetterMe trial version, it was a well arranged, schematic information, but for me there was nothing new there, therefore I unsubscribed, notified Customer Support by e-mail, closed my account and uninstalled application. A month later what was my surprise when I found out that BetterMe continues charging the fee. I wrote several emails to Customer Service asking why they still charge the money, but Customer Service didn't react to my issue just kept sending formal replies without answering my questions. I immediately realized that it was a scamp company earning on customers, lying that the customer didn't follow/or read the terms or didn't unsubscribe. It was impossible to get through and cancel subscription through Customer Service! So, I have to contact my bank and close the card to stop charging. Don't trust BetterMe! It's a trap
Tried this out hoping to use it. Support has been non-existent. And multiple attempts to reach out by email I only ever get a auto response saying they received my request. Paid for this service and the subscription will not show up in the app or web browser when I log in, but they dang well took my money. 17 days it has been trying to get any assistance at all. Not one single reply by email. Do not use this company ever!
Hello. Thank you for reporting this problem.
We're sorry for such inconvenience and appreciate your patience with this. We would be grateful for your direct contact at care@betterme.world for faster resolution.
As an alternative, you can update this review and provide us with a 7-digit ID number of the automated email that you received from us.
Kind regards, team BetterMe
I paid one week without a rollover into a subscription, I made sure of that, otherwise it would have been cheaper. They still charged me the following month $38.95. My bank is handling it, because when I emailed, I didn't get a response for a few days. When they finally responded they said they cancelled my subscription, and gave me 3 months free, but no refund. I explained I never downloaded the app, I never agreed to the subscription and I did not want 3 months free, i wanted the monthly charge refunded. They never got back to me after that one time response.
Hello!
Thank you for your feedback!
BetterMe is a subscription-based product.
Each user gets a subscription and is billed only according to its terms. All the subscription information, including the billing cycle, trial, post-trial price, renewal conditions, etc., are mentioned before the purchase (plan selection page and checkout page) and after the purchase (payment confirmation e-mail).
The subscription renewal can be canceled manually via the BetterMe app > More > Manage subscription or via the company's web resources (https://app.betterme.world/login > Account > Subscriptions).
All the cases are reviewed according to the terms, conditions, and policies initially accepted by the user.
We will be happy to double-check your case and assist you.
Please reach us directly at care@betterme.world and provide us with a screenshot of your review.
Alternatively, please add your 7-digit reference number to this review, and we'll find your case in our database.
We will be happy to be of your help.
Kind regards, Team BetterMe
I tried to cancel my subscription with Better Me in plenty of time- I requested this TWICE and no response! They then promptly charged me and now have stopped responding to my emails for a refund! Never again
Hello. Thank you for leaving your comment. We did not intend to cause any inconvenience to you.
You can easily cancel your subscription directly in the app (More → Manage Subscription).
We would appreciate it if you could provide us with the 7-digit ID number you received in your automated email. You can send it here as an updated review comment. It'll help us locate your email and provide you with a proper solution faster.
Look forward to hearing back from you.
Kind regards, team BetterMe
Before I signed up I had questions. Kept getting automated replies that didn't pertain to the question. Avoid this company as there appears to be no real people around to assist. Luckily I didn't sign up but my experience is what most of these reviews are stating...very poor.
Hello!
Thank you for your feedback!
The automated system works as a first step in the resolution of your concerns.
Most of the frequently reported concerns can be easily resolved by the automatically provided instructions.
We also have a Customer Support Team that constantly works on user requests.
Unfortunately, we are currently experiencing more requests than usual, and some delays may occur. We’re grateful for your patience and understanding.
Please reach us directly at care@betterme.world and provide us with a screenshot of your review.
Alternatively, please add your 7-digit reference number to this review and we'll find your case in our database.
We will be happy to be of your help.
Kind regards, Team BetterMe
Scam!I just bought a plan + coach by mistake,I sent 10 emails to cancle it from 2 hours after,nobody replied,after 2 days,they replied me No Refund at all,you can just cancle subscription to prevent for next month deduction!it is not fair at all,how they are allowed to do that No money back!
Hello. Thank you for leaving your comment.
We want to clarify that the only way to be billed for any additional tools is to add them to your initial plan from your side manually. Only users can confirm their payment.
We apologize for the delayed reply. As we can see, our team has already solved your issue. Please let us know if there is anything we can help you with.
Kind regards, team BetterMe
I am still being charged even though my subscription has been cancelled. I have tried to contact them about this but no one has gotten back to me.
Hello. Thank you for reporting this situation to us.
If your subscription was canceled successfully, it should not be renewed.
Our team found your query and replied to your email. Please email us back so that we can find the best possible solution for you.
Kind regards, Team BetterMe
I got sucked in and downloaded the app and deleted it right away when I realized it was a subscription.
I was charged $15.99 for nothing. Will be disputing this with the credit card company.
Hello! Thank you for your feedback.
We do not have direct access to your personal details as well as billing details. Only users can submit their purchases. Please note that we cannot bill you until you confirm the order from your side.
Please, reach us at care@betterme.world, and we will gladly assist you further.
Kind Regards, team BetterMe
Do not give your information to this company. My wife has been trying to cancel for three months, each time they billed her about $35. We emailed over and over to cancel, got one response requesting more information from my wife. When I gave them the information, they did nothing and continued to bill her. We had to reach out to our bank and report that this company was fraudulent.
Hello! Thank you for your feedback.
After you confirm your payment, you receive a purchase confirmation letter with the cancelation instructions and other subscription details you may need for future reference.
There is an option to cancel a subscription directly in the app (More → Manage Subscription).
We apologize if your email remained without a reply. Please provide us with the 7-digit ID number of your email as an updated reply to this review. This way, we will locate your messages and get back to you shortly.
Alternatively, you can reach us directly at care@betterme.world.
Kind regards, team BetterMe
Felt tricked into signing up and then when I saw the interface, I immediately had buyer's remorse. Immediately contacted company for a refund and received one response that they don't have record of my email, so I sent a screenshot of my Apple account purchased as instructed and zero response. After four emails.
Hello! Thank you for letting us know about that.
We apologize for the delayed reply. Our team has already contacted you via email. Please check your mailbox.
Kind regards, team BetterMe
I contacted BetterMe as a subscription due 3rd January 2024 was taken out today, 6th Dec 2023. I have received confirmation of refund within 2 hrs. I have though, cancelled my subscription. Efficiency appreciated but very questionable practice. How many don't notice?
I signed up for the Betterme app for a month. Did not like it and 3 days before my subscription was to renew, I emailed them and cancelled my subscription. They sent an email back and said it was cancelled and I would not be charged any further charges. Then I noticed later that day, they billed me for an additional month to my bank account. I emailed them and they said I was still active and refused to refund my money.
Hello. Thank you for sharing the details of the situation.
Please note that the subscription could not be automatically renewed if it was successfully canceled.
To understand what happened, we kindly ask you to provide us with the 7-digit ID number of your email as an updated reply to this review. This way, we will locate your messages and get back to you shortly.
Alternatively, you can reach us directly at care@betterme.world.
Kind regards, team BetterMe
I see why the have more 1 star reviews than 5 or 4. I wish I could give them -0 stars. I signed up for this service and cancelled it via the app after NEVER using it. They still billed me TWICE on the renewal date for 2 different charges. So I was charged $155.00 for a service that was never used. I attempted to contact customer support and as mentioned by other victims, they are unresponsive. You only receive an auto reply with no additional contact. Save yourself some time and DO NOT SIGN UP FOR THIS APP.
Hello. Thank you for sharing the details of the situation.
If your subscription was canceled successfully, it should not be renewed.
As we can see, our team has already responded to your request with a solution. Kindly check your inbox.
Kind regards, team BetterMe
I have tried several times via email to get a response as I never received the app and then I have realised they have been taking $49.99 a month for 4 months, I did not ask for anything except the initial app for 24:99. I can only assume it's a scam since they never respond.
Hello. Thank you for sharing the details of the situation.
After making a payment on a website, each user creates a BetterMe account with a password. Once the app is installed, one will need to just log into this account for the app to recognize your paid subscription.
We apologize if you still did not receive a reply. However, unfortunately, we did not find an email request from you.
We would appreciate it if you could provide us with the 7-digit ID number you received in your automated email. You can send it here as an updated review comment. It'll help us locate your email and provide you with a proper solution faster.
Look forward to hearing back from you.
Kind regards, team BetterMe
I was sent a special deal for $19.29 and decided I would give it a try. My bank flagged the charge immediately but said no it's okay only to find out after the first initial charge of $19.29 they charged me another $59.99 that I did not authorize! I should have come to the reviews first because if I had known I would have never risked it. I have emailed with no response, I have cancelled and have received NO cancellation email. It is not under my Apple Subscriptions. I have made my bank aware of the dispute but after reading all the stories of continuous issues with charges sounds like I need to cancel the card. I do not recommend trying this app!
It really is disgusting that this company is taking advantage of people who are just trying to do something to get themselves healthy and in a better place.
Hello! Thank you for your feedback.
Please kindly note that we do not have direct access to your personal details as well as billing details. Only users can submit their purchases. We cannot bill you until you confirm the order from your side. The final price and any other details about your subscription package are visible on the checkout page.
We apologize if your email remained without a reply. Please provide us with the 7-digit ID number of your email as an updated reply to this review. This way, we will locate your messages and get back to you shortly.
Kind regards, team BetterMe
Went to site which ended up being something else entirely. Now I have to compromise my card. Be careful!
Hello! Thank you for your feedback.
With BetterMe, you only need one app to reach your health & fitness goals. It’s your one-stop solution to getting fit, managing weight, eating better, building healthy habits, and tracking your progress. BetterMe has nothing to do with movie sites.
Let us please check your profile and see whether everything is set up correctly. We would be glad to fix the whole confusion. Looking forward to your reply at care@betterme.world.
Kind regards, team BetterMe
It's disappointing. I subscribed it as it said 28 challenge I thought it starts from the time I start using the app. I couldn't use it from the first day till the end of month because of I got sick. I was charged the second month without pre authorized payment for double amount.
I emailed but received no response.
Hello! Thank you for letting us know about that.
We apologize if your email remained without a reply. Let's try to fix it together. For a faster resolution, you can provide a 7-digit ID number of your automated email here as an updated review reply. This way, we will find all your previous requests and get back to you with a reply soon. Alternatively, you can reach us directly at care@betterme.world
We will look forward to your reply.
Kind regards, team BetterMe
I don't care for apps that renew before your subscription is due. I canceled within 30 days and requested a refund. They offered to reimburse 1/2 if I stay with them. I'm disputing the full amount.
Hello! Thank you for your feedback.
Each user is billed according to the subscription plan they choose. You can see all the details about the billing cycle of the selected plan on the checkout page. Please read this information carefully before placing the order.
And to avoid any further renewals, it's necessary to cancel the subscription beforehand. After you confirm your payment, you receive a purchase confirmation letter with the cancelation instructions and other subscription details you may need for future reference.
As we can see, our team has already responded to your request with a solution. Kindly check your inbox.
Kind regards, team BetterMe
I tried the app for free for 30 days and did not like it or use it. I did not get any information from the company that they were going to charge me for 1 year until u saw it on my amx card. I reached out to tell them with a day if the charge that I wasn't notified of the option to cancel and requested a refund. They only offered 3 extra months. I DO NOT use the app! Why would I want 3 extra months. Have year to hat back, with no refund.
Hello! Thank you for letting us know about that.
To avoid any confusion, we share details about automatic renewal before the first payment. This information is also included in the purchase confirmation letter. It helps users cancel the subscription before the renewal if it's needed.
We are truly sorry that it caused the confusion and would really like to help you. Please provide us with the 7-digit ID number of your email as an updated reply to this review. This way, we will locate your messages and get back to you shortly.
Kind regards, team BetterMe
I signed up for a reduced rate 28 day trial and never got any access to the app and so far have sent several emails to this company. I disputed the charge and so far its been a few days since emailing and no response. THIS COMPANY IS A SCAM! I wanted to start my fitness journey and this really makes me hold off on this choice.
Hello. Thank you for letting us know about the issue.
We apologize for the delayed reply. We found your requests and replied to you directly via email. To make sure everything works fine, we would appreciate your further reply.
Kind regards, team BetterMe
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Hello!
Thank you for your feedback and it is so sad to hear that you faced such a negative experience with BetterMe.
BetterMe is a subscription-based product.
Each user gets a subscription and is billed only according to its terms. All the subscription information, including the billing cycle, trial, post-trial price, renewal conditions, etc., are mentioned before the purchase (plan selection page and checkout page) and after the purchase (payment confirmation e-mail).
The subscription renewal can be canceled manually via the BetterMe app > More > Manage subscription or via the company's web resources (https://app.betterme.world/login > Account > Subscriptions).
The primary source of subscription management is a manual subscription renewal cancellation.
We believe in giving our customers the freedom to manage their subscriptions on their own, and you can cancel your subscription at any time through your account settings without needing to contact customer support. Even though we cannot offer an immediate human response, it’s important for us to make sure users know how to cancel the plans on their end.
We will be happy to double-check your case and assist you.
Please reach us directly at care@betterme.world and provide us with a screenshot of your review.
Alternatively, please add your 7-digit reference number to this review, and we'll find your case in our database.
We will be happy to be of your help.
Kind regards, Team BetterMe