From the business
BetterMe is an app that helps you make positive changes in physical and mental wellbeing for those willing to stay in shape, lose weight, gain muscle or develop healthy eating habits. It is not merely a tracker. The app offers a variety of healthy meals with detailed recipes, effective workouts for different needs, as well as tools to track your progress along the way.
When using it on a regular basis, following all the necessary tips, recommendations and notifications, you can reach your fitness goals in a safe, easy and fun way. And our friendly Customer Care team is always happy to help.
BetterMe Reviews Summary
Overall, the company has garnered a positive reputation for its user-friendly app that effectively supports home workouts and wellness routines. Customers appreciate the program's simplicity, customization options, and motivational content, which help make fitness accessible and enjoyable. However, some users have noted inconsistencies between workout instructions and video content, indicating a need for improved quality control. Despite these concerns, the general sentiment reflects satisfaction with the app's ability to inspire commitment and facilitate healthier lifestyles, positioning the company as a valuable resource for individuals seeking fitness solutions.
This summary is generated by AI, based on text from customer reviews
I cancelled my subscription and yet they continue to charge me. If you look into BetterMe they've made it almost impossible to see your billing information and they make it impossible to cancel. Stay away.
I took 1:1 coaching package with the band. I'm getting no response when I will get my band as well as I don't see any coach contacting me for the coaching program. I have been trying texting them but no response.
Greetings!
Thank you for your feedback.
We appreciate your patience, as it may have taken us a while to connect with you. We currently experience more requests than usual, and we’re grateful for your understanding.
We never leave any request unanswered or unresolved, and we are always happy to be of your service.
We aim to deliver your purchase as fast as possible. We ensure that your order will arrive within 14-23 business days.
Once your order is shipped, you will receive a tracking number via email.
To find the 1-on-1 coaching service, please open the BetterMe app. Then tap a Chat icon in the top right corner. There, you will be able to start a conversation with your coach.
Please reach us directly at care@betterme.world and provide us with a screenshot of your review.
We will be happy to be of your help.
Kind regards, Team BetterMe
Sent an email to them 8 days ago and another email 3 days ago with a serious concern, they NEVER bother answering. Will not continue using them (I never got to use it since I hurt my back badly)
Hello!
Please accept our apologies for the delayed answer. Limited resources and a high volume of requests are pushing us over the physical limits to answer everyone in time.
Still, we never leave any request unanswered or unresolved, and we are always happy to be of your service.
Please reach us directly at care@betterme.world and provide us with a screenshot of your review.
We will be happy to be of your help.
Kind regards, Team BetterMe
I tried the app at a discounted rate. Was charged twice. I sent an email and no response. Then I was charged again and again and still no response to my emails. I just sent another email today. BBB is going to be contacted.
Hello!
We appreciate your patience, as it may have taken us a while to connect with you. We currently experience more requests than usual, and we’re grateful for your understanding.
You most likely see two different payments because you have chosen additional features to be added to your personal plan. We would like you to know that our product’s purchase can only be initiated with the user’s explicit approval.
No steps can be taken without your direct permission.
BetterMe is a subscription-based product.
Each user is getting a subscription and billed only according to its terms. All the subscription information, including the billing cycle, trial, post-trial price, renewal conditions, etc., are mentioned before the purchase (plan selection page and checkout page) and after the purchase (payment confirmation e-mail).
Please reach us directly at care@betterme.world and provide us with a screenshot of your review.
We will be happy to be of your help.
Kind regards, Team BetterMe
I had signed up for a one off trial for £14. I did not want to continue using the app. I selected the 'do not renew subscription' and have still been charged £37. It has been automatically taken out of my PayPal account and I will fight to claim it back!
Do not make the same mistake! I have already emailed to ask for a refund and immediate cancel to the subscription!
Hello!
BetterMe is a subscription-based product.
Each user is getting a subscription and billed only according to its terms. All the subscription information, including the billing cycle, trial, post-trial price, renewal conditions, etc., are mentioned before the purchase (plan selection page and checkout page) and after the purchase (payment confirmation e-mail).\
The subscription renewal can be canceled manually at any time via the BetterMe app > More > Manage subscription or via the company's web resources (https://app.betterme.world/login > Account > Subscriptions).
Deleting the app does not cancel the subscription renewal.
Please reach us directly at care@betterme.world and provide us with a screenshot of your review.
We will be happy to be of your help.
Kind regards, Team BetterMe
Canceled subscription before trial ended. Have been charged $39 for 3 additional months! Deleted the app…emailed numerous times with automated responses. I opened the app back to try to find another way of communication and found that my account said that I was still subscribed. I went through the process of canceling AGAIN. I also took a photo of the page stating that I cancelled this time. I am also beginning a dispute through my credit card company. This is ridiculous!
Greetings!
Thank you for your feedback.
A successfully canceled subscription is unable to be renewed due to the permanent consequences of the cancelation procedure.
The subscription renewal can be canceled manually at any time via the BetterMe app > More > Manage subscription or via the company's web resources (https://app.betterme.world/login > Account > Subscriptions).
Please reach us directly at care@betterme.world and provide us with a screenshot of your review.
We will be happy to be of your help.
Kind regards, Team BetterMe
I would like to request for a refund for charging me after my unsubscription. I subscribed to your app last May 23,2023 and unsubscribed it June 9,2023 before the one month renewal.
I unsubscribed through the BetterMe application and I completed it successfully via email.
I attached photos via email as a proof that I am no longer using your services but I still got charges.
I sent many requests already via email. HOPE YOU CAN REPLY ASAP.
ID *******
ID *******
ID *******
Hello!
Thank you for reporting your concerns to us.
A successfully canceled subscription can't be renewed due to the permanent nature of the cancelation process.
The subscription renewal can be canceled manually at any time via the BetterMe app > More > Manage subscription or via the company's web resources (https://app.betterme.world/login > Account > Subscriptions).
Please reach us directly at care@betterme.world and provide us with a screenshot of your review.
We will be happy to be of your help.
Kind regards, Team BetterMe
This App is impossible to navigate. Some examples, I want to change my fasting hours. Impossible. No way to adjust. Trying to add meals. I can't find Breakfast, lunch and dinner, if I bypassed it earlier, with intention to come back. It is not user friendly. And I can not find any way to contact for help. In the beginning, every time I would use it, it immediately asked if I wanted an upgrade or to make additions. In other words they wanted more $$.
Hello!
Thank you for your feedback
The fasting hours can be adjusted right in the tool tab under the Start button on the left side under the circle. Please tap on it in order to edit your fasting start time, then tap Done/Save to save the changes.
Your Meal Plan is in the Foor\Meals section, and each serving is clearly indicated.
You can also use the Calorie Tracking tool in your PLan section to log your own food from the database results or manually log calories.
Any additional service purchases are optional and can be closed (X function) or skipped (Skip button) if they do not interest you or do not suit your needs.
Please reach us directly at care@betterme.world and provide us with a screenshot of your review.
We will be happy to be of your help.
Kind regards, Team BetterMe
I have tried to leave this app and have been trapped. They continue to take money from me and their reply emails keep saying the same thing! They will not cancel my account they tell me my subscription is active (um yes because you keep taking money from my account!) They then go on to say there are several steps in the cancellation process on my end! Apparently sending them an email and requesting cancellation is not enough nor can you unsubscribe on the app itself! Oh and also in their case email reply I have been told the subscription may not have been cancelled due to some special offers during the cancellation process! It's a trap! They just keep scamming money from your account!
Hello!
The subscription renewal can be canceled manually at any time via the BetterMe app > More > Manage subscription or via the company's web resources (https://app.betterme.world/login > Account > Subscriptions).
You just need to be logged in to the exact account which has this subscription connected.
Any offers during this process (which are quite rarely provided to our users who wish to cancel the renewal) may be skipped if they do not interest you.
Please reach us directly at care@betterme.world and provide us with a screenshot of your review.
We will be happy to be of your help.
Kind regards, Team BetterMe
Overall I like the structure of the exercises. However the website is very inconsistent to being able to log in to my account. 50% of the time at login it tells me "oops something happened try again later". Then later using the EXACT login information it works. This is not at all convenient for consistency in work out times. If I don't get it done in the AM I get to busy to do it later.
Hello!
Thank you for your kind feedback!
BetterMe services require quite a good and stable Internet connection, so, in situations where the data coverage is low, you may experience the mentioned error.
Alternatively, the same error may appear if you are using an outdated version of the app installed on your smartphone or browser installed on your PC.
Please reach us directly at care@betterme.world and provide us with a screenshot of your review.
We will be happy to be of your help.
Kind regards, Team BetterMe
So, my subscription has been expired since January 5th, I cancelled via the apple App Store, low and behold, I look at my banking app to see my transaction history to see that I was still billed for this on June 5th. I have tried cancelling it through the site and app to no avail, I have emailed them and have yet to receive a response. Upon looking up the issue, I am not the only person that this has happened to. I am a broke college student, so I am of course a bit enraged to see that my money was practically being taken from me without my knowledge. I urge BetterMe to respond to my emails and cancel my subscription, and perhaps even go as far as to give me my money back that was charged to my account since January 5th.
Hello!
Thank you for contacting us.
You purchased two separate subscription plans via two separate payment sources.
While you've canceled the subscription you purchased through the AppStore, the one purchased through our official website has been left active and renewed according to its terms.
The Manage Subscription tools are available and functioning only to users who are logged in to the account that has the subscription purchased through our official website.
Unfortunately, we are unable to identify your account in the database.
Please reach us directly at care@betterme.world and provide us with a screenshot of your review.
We will be happy to be of your help.
Kind regards, Team BetterMe
This is probably the most convenient, practical and irreplaceable application of all that I know. With the Better me app, I learned how to eat properly, monitor my diet. I feel just great, my weight has returned to normal. I really like that with the Betterme app, you can study at home, without a coach. This is the biggest plus for me
Hi!
Thanks for sharing your experience with us, we are glad you like the app! Indeed, what it takes is installing the BetterMe app and working out at your convenient time and place. Let your work with our app continue bringing results and making you happier.
Kind Regards, Team BetterMe
I have tried to cancel my subscription, but like many others here, BetterMe are not willing to allow you to do so. They make you go round and round the mulberry bush and you end up nowhere.
I have advised my bank to list this company as a scam.
I am going to spread this company name all over the net to ensure as many people as possible will see that they are crooks and avoid them like the plague.
I have had to cancel my card to stop them from taking more money out of my account.
As for the the company CEO, Victoria Repa, you should be ashamed of yourself, allowing your company to operate like this.
Shame on you.
Hello Brian,
Thank you for your feedback.
The subscription renewal can be canceled manually at any time via the BetterMe app > More > Manage subscription or via the company's web resources (https://app.betterme.world/login > Account > Subscriptions).
When it comes to your concern about a scam, thank you for openly sharing it with us.
BetterMe is a leading behavioral healthcare company that started back in 2016. Our apps have over 150M downloads and are available in 190 countries. We are proud to have over 7M followers across social media platforms. You can rest assured we have nothing to do with any scamming tactics. The BetterMe apps are available on Google Play Store and App Store. These stores have proved to be a safe and trusted place to download apps officially.
Nowadays, there are many companies we may not necessarily like, but we know well they are not scammers. The Internet is full of thousands of results saying the opposite. But it is mostly a matter of personal preferences and common sense.
Please reach us directly at care@betterme.world and provide us with a screenshot of your review.
We will be happy to be of your help.
Kind regards, Team BetterMe
The workout programs provided by BetterMe were diverse and challenging, targeting various muscle groups and incorporating cardio exercises. I appreciated the video demonstrations that accompanied each workout, ensuring that I performed the exercises correctly. The app also allowed me to track my progress, which was highly motivating to see my strength and endurance improve over time.
Hello! Thank you for your feedback.
Our team is very happy when our customers feel satisfied. Reviews like yours are what motivate us to work and to improve the app even more! Thank you.
Kind Regards, Team BetterMe
I wrote for help with a customized program (willing to pay) and the response was to "unsubscribe" from their platform... Very telling of their need for $$$ over helping someone with a customized program with their program and expertise.
Hello Mardell,
Thank you for your feedback.
The plan calibration is performed via the questionnaire that every user attempts before purchasing the product, as well as the second questionnaire, which is attempted during the account creation.
We offer quite a huge amount of various plans and services, so such a distribution method is considered to be more effective and precise.
Also, BetetrMe services are not free, as most high-quality and personalized services nowadays.
Please reach us directly at care@betterme.world and provide us with a screenshot of your review.
We will be happy to be of your help.
Kind regards, Team BetterMe
I use this app to reduce my weight loss and this app has great features that help me a lot to reduce weight this app provides us with meal plans that are easy to follow and it also has calorie track and water trackers which help you to monitor and in this app
Hello, James!
Thank you kindly for sharing your feedback. We're really happy to see BetterMe is helpful to you. And we are sure that you will achieve your personal fitness goals.
Kind regards, team BetterMe
This BetterMe app maps out each workout visually so you can physically see what to do and as a visual learner. Although it gives you a lot of services like, easily using, gives you what your body need of food and vitamins, easily explain of exercises so over all makes a health lifestyle so highly recommend!
Hello!
Thanks so much for your review, and thank you for choosing the BetterMe app. We're very glad to see you like what our app has to offer.
If you ever need any support or assistance, don't hesitate to contact our friendly team at care@betterme.world.
Have a great day, Team BetterMe
This app is very helpful and useful. Customized plans to weight loss and gain. Suitable for any levels of workouts. Provide easy meal plans. Workout programs help us to shape our bodies faster. Meal plans are new and easy to make.16:8 intermittent fasting plan to help you take your weight to the next level. Also included calory tracker that shows how much you consume a day and monitor your macros all with an intuitive design.Also a water tracker and step counter to make sure that you're reaching your daily goals.BetterMe offers varied workouts, easy-to-follow meal plans, and useful tips for everyone! The whole gym was there.No need another one.App is very useful.
Hi there!
Thank you a lot for taking the time to share your feedback with our customers and us. We are so happy to hear that BetterMe covers the needed aspects of your fitness journey. Our team wishes you the best of determination in achieving great results!
Kind regards, team BetterMe
This app is very helpful and useful. Customized plans to weight loss and gain. Suitable for any levels of workouts. Provide easy meal plans. Workout programs help us to shape our bodies faster. Meal plans are new and easy to make.16:8 intermittent fasting plan to help you take your weight to the next level. Also included calory tracker that shows how much you consume a day and monitor your macros all with an intuitive design.Also a water tracker and step counter to make sure that you're reaching your daily goals.BetterMe offers varied workouts, easy-to-follow meal plans, and useful tips for everyone! The whole gym was there.No need another one.App is very useful.
I signed up in January and had issues logging in. This went on for several weeks until my first month at $30.99. I emailed for them to cancel and signed up for a different service provider. I just noticed I was still being charged and reached out again to ask them to cancel my subscription. I called paypal to cancel the subscription and decided to try and repurchase the services because I feel like I wanted to try it. I was charged again for the trail but still was unable to log in, at this point I wanted a refund. I I received an email explaining how i could log into my app to cancel subscription. Apparently they didn't READ the part that I was unable to log into my account. However, I think they were being deceptive because right after that email I went to log in and prior to that email the box for my password was grayed out, but now suddenly worked. I assume they cancelled my subscription and are just going to keep the monthly service fees for the months I was not able to log in.
Hello, Nicole!
Thank you for sharing your thoughts and feedback with us. We are disappointed to hear that you were treated in a way that was less than you deserve. This shouldn't have happened to you. We dropped the ball completely here.
We want to learn more about what happened and how we can make things right. Please, reach out to us with a request at care@betterme.world and mention that you left feedback on Sitejabber. We will provide you with further assistance.
Kind regards, Team BetterMe
BetterMe is really great. It help me lose a pretty good amount of weight. I really recommend. It gives more than expected
Hi!
We're so glad to hear that you're having a positive experience with BetterMe! Thank you for your support and for taking the time to leave a review. If you have any feedback or suggestions for improvement, please let us know at care@betterme.world. Thanks for choosing BetterMe!
Kind regards, team BetterMe
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello!
All the subscription and billing information, including the billing cycle, trial, post-trial price, renewal conditions, etc., are mentioned before the purchase (plan selection page and checkout page) and after the purchase (payment confirmation e-mail).
Whatever BetterMe product you choose to go with, all of the information on our checkout pages is visible, both on large and small screens. We have structured the page with the belief that our customers read through all the information at the checkout.
All the BetterMe checkout pages are built in accordance with the standards of e-commerce. Our page content follows current laws and regulations and is in no way meant to mislead.
We want our customers to be aware of all the terms and conditions before they make a decision and proceed with the purchase. We take responsibility to clearly state the details, and we highly advise our users to take theirs to thoroughly check the terms of the contract they commit to.
The subscription renewal can be canceled manually at any time via the BetterMe app > More > Manage subscription or via the company's web resources (https://app.betterme.world/login > Account > Subscriptions).
Please reach us directly at care@betterme.world and provide us with a screenshot of your review.
We will be happy to be of your help.
Kind regards, Team BetterMe