business logo of BetterMe

BetterMeReviews 22,613

4.7

About the Business

BetterMe is an app that helps you make positive changes in physical and mental wellbeing for those willing to stay in shape, lose weight, gain muscle or develop healthy eating habits. It is not merely a tracker. The app offers a variety of healthy meals with detailed recipes, effective workouts for different needs, as well as tools to track your progress along the way. When using it on a regular basis, following all the necessary tips, recommendations and notifications, you can reach your fitness goals in a safe, easy and fun way. And our friendly Customer Care team is always happy to help.


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BetterMe Reviews Summary

Overall, the company has garnered a positive reputation for its user-friendly app that effectively supports home workouts and wellness routines. Customers appreciate the program's simplicity, customization options, and motivational content, which help make fitness accessible and enjoyable. However, some users have noted inconsistencies between workout instructions and video content, indicating a need for improved quality control. Despite these concerns, the general sentiment reflects satisfaction with the app's ability to inspire commitment and facilitate healthier lifestyles, positioning the company as a valuable resource for individuals seeking fitness solutions.

This summary is generated by AI, based on text from customer reviews

service
516
value
570
shipping
232
quality
485
This company responds to reviews on average within 1 day
New Zealand
1 review
17 helpful votes
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WARNING - DO NOT USE!
January 11, 2021

Absolute scammers! Not only did they take out money when I had not yet confirmed the subscription - they continued to take several more payments despite numerous attempts to cancel, the first within the "free" first week. Kept getting repeated messages saying they would contact within 24 hours but no response. Have now sent many numerous emails and nothing back! Worst on line experience ever!

Date of experience: January 11, 2021
BetterMe S. BetterMe Rep
over a year old

Hello!
We will gladly assist you with your request.

Please provide us with the 6-digit number of the email you have received in the auto-reply. This way we will locate your messages and get back to you shortly.

Kind regards, Team BetterMe

Canada
1 review
1 helpful vote
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Disappointed, immediately received the international charge on my credit card but no access to the app. I downloaded it and it tried to get me to sign up again.

Date of experience: January 11, 2021
BetterMe S. BetterMe Rep
over a year old

Hello!
We apologize for this inconvenience.

Please contact us at care@betterme.tips and we will do our best to help you.

Kind regards, Team BetterMe

Rhode Island
1 review
3 helpful votes
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Fraudulent
January 9, 2021

I have had similar problems as those described by the others. I thought that the service seemed sketchy after beginning to enroll, and x-ed out of the page. Later, I saw that my credit card had been charged. I wrote them the next day, informing them that I was charged but did not receive any service. They said they couldn't investigate the problem unless I gave them my account number. Of course, I didn't have an account! I explained that to them in multiple emails, but they did not respond. Then, I was charged again the following month.

This service is not legitimate. I informed my bank and they are investigating it.

Date of experience: January 9, 2021
BetterMe S. BetterMe Rep
over a year old

Hello!
We will gladly assist you with your request.

Please provide us with the 6-digit number of the email you have received in the auto-reply. This way we will locate your messages and get back to you shortly.

Kind regards, Team BetterMe

Canada
1 review
12 helpful votes
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Total scam
December 9, 2020

Sane story like everyone, paid the one time (I thought fee) of 9.99 but they kept on charging me. After 2nd week I asked them to cancel but they responded once asking me, why I decided to cancel, isn't my health important. I don't care stop charging me but they continue and never replied back.

I had to call my bank and cancel my credit card, and I had to file a dispute to get some of my money back.

Total BS.

Date of experience: December 9, 2020
BetterMe S. BetterMe Rep
over a year old

Hello!
We apologize for this inconvenience.

Please contact us at care@betterme.tips and we will do our best to help you.

Kind regards, Team BetterMe

California
1 review
7 helpful votes
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Fraudulent!
December 7, 2020

I was charged double what the website advertised. In my attempt to cancel (which I did immediately after signing up) I found there is no way to do so and have had zero success with support. I've reported this fraudulent activity to my financial institution and will be following up with my Attorney General! Total BULL$#*!!

Date of experience: December 7, 2020
BetterMe S. BetterMe Rep
over a year old

Hello!

We are always glad to assist our customers and make their experience more pleasant.

Please reach us at care@betterme.tips and we will see what we can do for you.

Kind regards, Team BetterMe

Nebraska
1 review
1 helpful vote
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DO NOT SUBSCRIBE
December 3, 2020

You may think it sounds like a good idea. But just don't. I have sent 5 emails to try and cancel my subscription and the two replies I have gotten refuse to help me. I'm going to have to cancel my bank card just for these people to stop taking my money.

Date of experience: December 3, 2020
BetterMe S. BetterMe Rep
over a year old

Hello!
We will gladly assist you with your request.

Please provide us with the 6-digit number of the email you have received in the auto-reply. This way we will locate your messages and get back to you shortly.

Kind regards, Team BetterMe

Ukraine
1 review
9 helpful votes
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Scam!
December 2, 2020

I tried the 1 week trial... decided it wasn't for me. 2 days before the trial was over. They still charged me $29.99 from my account. Can't get intouch with ANYONE. Its all bull$#*!!

Date of experience: December 2, 2020
BetterMe S. BetterMe Rep
over a year old

Hello!
Thank you for letting us know about that.

Please contact us at care@betterme.tips so that we could have a closer look at this issue and find a proper solution for you.

Kind regards, Team BetterMe

South Africa
1 review
29 helpful votes
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TOTALLY MISLEADING SCAM
November 26, 2020

They promise a month free trial, and then take your money. Never got to download app or do the trial.
Basically stole money from me. Have no job due to Covid and they took the last.
Cannot reach anyone. Please stay away from this site. If I help just 1 person I will be happy.
Scumbags like this should not flourish and rip us off!

Date of experience: November 26, 2020
BetterMe S. BetterMe Rep
over a year old

Hello!

Please provide us with the 6-digit number of the email you have received in the auto-reply.
This way we will locate your messages and get back to you shortly.

Kind regards, Team BetterMe

New York
1 review
22 helpful votes
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I was under the impression that I was buying a one-time personalized meal plan with "over 120 recipes" for the price of $9.99, not bad, about the cost of a good cookbook. It wasn't until after I'd paid that I found out I just SUBSCRIBED to an app that charges weekly! The buttons they said to use to cancel do not exist and the recipes they did provide on the app contain several foods I said I didn't want on the plan (due to allergies, sensitivities, etc.) I emailed them and they mad sure that I knew that cancelling did not mean getting a refund. So pissed. Of course I reported the ad on Facebook, it may be too late for me, but maybe I can prevent someone else from losing money. Eggplant French toast? Ayfkm? Also, $10/wk for access app is ridiculous!

Date of experience: November 20, 2020
BetterMe S. BetterMe Rep
over a year old

Hello!
Thank you for reaching out to us.

We would be glad if you texted us at care@betterme.tips for further assistance.

Kind regards, Team BetterMe

Qatar
1 review
3 helpful votes
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This app is a hoax
October 31, 2020

This app is a hoax. I subscribed and till today I am not able to use the app. I wrote to the company and since I didn't get any proper responses, I tried on the app and it got debited twice again. Though I wrote to the company several times for refund, they are not willing to. Ultimately, I ended up paying about USD 112 without using the app.

Date of experience: October 31, 2020
BetterMe S. BetterMe Rep
over a year old

Hello!

Please contact us at care@betterme.tips with a brief description of the issue you have faced and our team will do their best to help you.

Kind regards, Team BetterMe

Connecticut
1 review
2 helpful votes
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Crooks
October 28, 2020

Dont ever get this app you cancel your subscription and they still charge you and wont give you a refund. STAY AWAY plus the app is crap

Date of experience: October 28, 2020
BetterMe S. BetterMe Rep
over a year old

Hello!
Thank you for reaching out to us.

Please contact our friendly team at care@betterme.tips and they will gladly review your case closer.

Kind regards, Team BetterMe

Australia
1 review
7 helpful votes
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This app tricks you into buying high levels. The eating program is non existent only recipes for you to follow and design your own meal plans. App does not have all functions available. What a rip off! DO NOT BUY!

Date of experience: September 29, 2020
BetterMe S. BetterMe Rep
over a year old

Hello!
Thank you for reaching out to us.

We would be glad if you texted us at care@betterme.tips for further assistance.

Kind regards, Team BetterMe

Michigan
1 review
8 helpful votes
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DO NOT PURCHASE
September 12, 2020

I'm dissatisfied with this app. They claim they give you a meal plan and exercise program, however its all very complicated meals and exercises that require time and equipment.
You could search through the meals and exercises to better fit your needs, but any working parent doesn't have time for all of that.

Not only that after trying to get a refund after 3 days, they sent me a ridiculous refund policy requiring me to try it for 10 days and send pictures of it not working.

DO NOT PURCHASE. There are far better diet and exercise plans that care about your needs. This organization is a money chaser. End of story.

Date of experience: September 12, 2020
BetterMe S. BetterMe Rep
over a year old

Hello!
We will gladly assist you with your request.

Please provide us with the 6-digit number of the email you have received in the auto-reply. This way we will locate your messages and get back to you shortly.

Kind regards, Team BetterMe

Australia
1 review
7 helpful votes
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Not pleased at all
April 20, 2020

I Subscribe to the program just for 2 minutes they took $47 from me And the They refused 3 refund the money. At there website it says $4 per month but they took worth of one year

Date of experience: April 20, 2020
BetterMe S. BetterMe Rep
over a year old

Hello!

Please provide us with the 6-digit number of the email you have received in the auto-reply. This way we will locate your messages and get back to you shortly.

Kind regards, Team BetterMe

Washington
1 review
9 helpful votes
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This app is complete scam. This company is very deceptive. First, they persuade you to download the "free trial" which immediately results in charges to your credit card. I am now out $100 since it charged my Paypal account $10 per week (yes... per week!) for something I never even used. BEWARE. DO NOT DOWNLOAD THIS APP or you will be sorry you did... and YOU WILL BE OUT A LOT OF MONEY.

Date of experience: July 27, 2019
BetterMe S. BetterMe Rep
over a year old

Hello!
We apologize for this inconvenience.

Please contact us at care@betterme.tips and we will do our best to help you.

Kind regards, Team BetterMe

New York
3 reviews
8 helpful votes
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Scam
July 23, 2019

I Tried to download as it stated it was a FREE APP and they charged me $128.99! I want my money refunded ASAP!

Date of experience: July 23, 2019
BetterMe S. BetterMe Rep
over a year old

Hello!

We would be happy if you could text us at care@betterme.tips. Our team will gladly help you with your request. Do not hesitate to reach us.

Kind regards, Team BetterMe

AE
1 review
7 helpful votes
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Zero customer service
January 11, 2019

I downloaded the app, I didn't even chance to try one exercise. My credit card was charged the full amount, 12 months. I e-mailed them 6 times, left them feedback 3 times, they didn't event get back to me. Zero customer service.

Date of experience: January 11, 2019
BetterMe S. BetterMe Rep
over a year old

Hello!

Please provide us with the 6-digit number of the email you have received in the auto-reply. This way we will locate your messages and get back to you shortly.

Kind regards, Team BetterMe