About the Business
BetterMe is an app that helps you make positive changes in physical and mental wellbeing for those willing to stay in shape, lose weight, gain muscle or develop healthy eating habits. It is not merely a tracker. The app offers a variety of healthy meals with detailed recipes, effective workouts for different needs, as well as tools to track your progress along the way. When using it on a regular basis, following all the necessary tips, recommendations and notifications, you can reach your fitness goals in a safe, easy and fun way. And our friendly Customer Care team is always happy to help.
BetterMe Reviews Summary
Overall, the company has garnered a positive reputation for its user-friendly app that effectively supports home workouts and wellness routines. Customers appreciate the program's simplicity, customization options, and motivational content, which help make fitness accessible and enjoyable. However, some users have noted inconsistencies between workout instructions and video content, indicating a need for improved quality control. Despite these concerns, the general sentiment reflects satisfaction with the app's ability to inspire commitment and facilitate healthier lifestyles, positioning the company as a valuable resource for individuals seeking fitness solutions.
This summary is generated by AI, based on text from customer reviews
I have sent in 4 different emails for refunds. One email I did get answer at least to cancel my subscription. Which by the way I too didn't agree too. Now once again I got another charge, no refund and no response. Horrible customer service, very misleading, scammers. Do not give out your information to this company, or you too will fall victim to this company!
I purchased this app at the beginning of January from an ad on Instagram & it said "purchase now for 1 month or your money back guaranteed $29.99." I purchased & downloaded the app which then it asked me if I wanted to add recipes, dietary, and a trainer etc. The extra charges were $9.99 and $6.99. ((total $46.97) As the week has gone by I was getting familiar with the app & how it worked. I signed into it on the 8th day & it asks me to pay again $39.99 special offer, but I just paid $29.99 for a month? On top of this I was charged again $9.99 & $6.99 for an app that doesn't work for me anymore because I cant access the plan I have chosen. I was charged a total of $63.95 for 8 days & for what... something that has not worked for me & did not live up to the subscription. I contacted Betterme and they replied with SELLING me more... I told them I was not interested in purchasing more, I wanted a refund. They then took over a week to reply back letting me know how to unsubscribe. I've already unsubscribed and did not ask HOW to I unsubscribe but again asked for my money back. They have NOT given me my refund. They can't respond back to my email letting them know I am not interested in their products and I simply want the my money back. Betterme,,-Katherine or Emily, can you please answer your emails and refund me my money. This is ridiculous.
Hello!
There are two ways we can proceed. You can reach out to us with a request at care@betterme.world, or, alternatively, if you have already contacted us via email, please send us a 6-digit code from the auto-reply here.
Kind regards, Team BetterMe
I have requested a cancellation of my subscription 6 times and no response. BetterMe keeps on taking money off my account every week even after I have requested to have the subscription cancelled.
This is illegal and a complete scam.
Just had another amount taken off yesterday... be very careful as once you have signed up if you have a cancellation request it's just gets ignored.
Be very very careful of this company! This is illegal what they are doing to me
Hello!
We take full responsibility for your experience and hope you accept our apology.
Your automatic subscription has been canceled. Also, we issued a refund as per your request. We would kindly ask you to check your email inbox to see all the details.
Kind regards, Team BetterMe
I kept on emailing them to cancel my subscription however they kept on offering me other services. I was very clear in my intent to cancel my subscription. This company directs their charges to my credit card. This is really a scam. This app doesn't even have an unsubscribe button. DO NOT DOWNLOAD AND DO NOT SUBSCRIBE.
I want this subscription to be canceled immediately! My ticket number is *******
Hello, Isa!
We are very disappointed to hear about your experience. This does not come anywhere near our standards of service.
We would like to inform you there are several ways how our customers can cancel their subscription. If you're using iOS:
- you can find more detailed information on iTunes subscription cancellation here: https://support.apple.com/en-us/HT202039.
- you can open the BetterMe app, then select More-->Help-->Manage subscription
If you're using Android:
- here you can find more detailed Google Play instructions on how to unsubscribe: https://support.google.com/googleplay/answer/7018481
- you can also open the BetterMe app, then select Profile-->Help-->Manage subscription
We are sorry if any of our actions made a negative impression. Our team has already contacted you, explained the situation, and fulfilled your request. In case you have any other questions, just let us know at care@betterme.world. Isa, have a nice day!
Kind regards, Team BetterMe
I never signed up for this service--never had the app on my phone. They've stolen $50 from me. I have reported the fraud to my bank and PayPal and have sent NUMEROUS emails to request cancellation AND a refund with NO reply.
Hello!
We're sorry to hear about your experience. First of all, let us please assure you that our app cannot be purchased without the user's explicit approval. We can emphasize the only way to get a BetterMe subscription is to input your PayPal/credit card credentials and make a purchase on our checkout page.
We make sure to highlight all subscription details before payment is made. In addition, every customer should receive an email confirmation with all the details after the initial purchase.
There are two ways we can proceed. You can reach out to us with a request at care@betterme.world, or, alternatively, if you have already contacted us via email, please send us a 6-digit code from the auto-reply here. Either way, we will be able to provide you with further assistance.
Kind regards, Team BetterMe
Better Me is a scam. Cannot make contact with them to cancel a subscription that I never intended to join. Faced with having to cancel my card to stop payment.
Hello!
Thank you for sharing your concerns with us, Leanne. In order to clarify the situation, we would like to assure you that we have nothing to do with any scamming or fraudulent tactics.
Please also note, that there is no way for BetterMe to charge one's account without the direct permission of the user. Each user chooses a subscription package and is being billed due to the conditions of this subscription. Please, check your confirmation email as well as the checkout page you have gone through before payment, to find all these details.
Please, follow these instructions in order to cancel your subscription. If you're using iOS:
- you can find more detailed information on iTunes subscription cancellation here: https://support.apple.com/en-us/HT202039.
- you can open the BetterMe app, then select More-->Help-->Manage subscription
If you're using Android:
- here you can find more detailed Google Play instructions on how to unsubscribe: https://support.google.com/googleplay/answer/7018481
- you can also open the BetterMe app, then select Profile-->Help-->Manage subscription
Feel free to provide us with the 6(7)-digit number of the email you have received in the auto-reply. This way we will locate your messages and get back to you shortly.
Kind regards, Team BetterMe
It is very disappointing. These guys never clarified things on first place, now charging continuously every week despite multiple emails for cancellation. Worst people to deal with. Would have given a zero if there was one
Hello Shurjeel!
We do apologize for any inconvenience caused. Shurjeel, honestly, there is no way for BetterMe to charge one's account without the direct permission of the user. Each user chooses a subscription package and is being billed due to the conditions of this subscription. Please, check your confirmation email as well as the checkout page you have gone through before payment, to find all these details.
Please be kindly informed that your request has been located and the issue resolved. You will find the details in the email from us. Please reply to confirm.
Kind Regards, Team BetterMe
Nowhere on their site did I find out that they billed WEEKLY. They are a fraud and need to be taken down. I demanded a total refund and they came back with refunding 50% of this weeks charges, $6.50 then they would close my account.
Hello, Calliope!
We are so sorry to see you think this way of BetterMe. Our team made sure to highlight all pricing details before the payment. Additionally, each customer receives a confirmation email with the details of the purchase.
Calliope, we have already contacted you and fulfilled your request. Let us know if there is anything else we can help you with.
Kind Regards, Team BetterMe
Betterme cancel my subscription. You're taking my money and not providing me the service. Stop stealing my money
Hello!
Thank you for reaching out to us, and we are sorry that BetterMe left a negative impression. Please be kindly informed that we have nothing to do with any scamming activities.
If you experienced any issues with our app, we'd be grateful if you sent us a message at care@betterme.world with more details. We are always ready to consult and help our users.
Kind regards, Team BetterMe
Scammers! I emailed through the app dec 26, asking for my subscription to be cancelled. I got a response dec 27 from Sonny saying my subscription was cancelled and I would NOT have any further charges, see attached email.
On Jan 25 I was charged TWICE! Awful people, they didn't respond to my complaint and they didn't give me back the money they STOLE!
Hello, Sarah!
Thank you for sharing your thoughts and feedback with us. We are disappointed to hear that you were treated in a way that was less than you deserve. This shouldn't have happened to you. We dropped the ball completely here.
Your automatic subscription has been canceled. Also, we issued a refund as per your request. We would kindly ask you to check your email inbox to see all the details.
Kind regards, Team BetterMe
Having the same issue as everyone else, they won't let me cancel my subscription and keep taking payment from my account. DONT SIGN UP FOR THIS, it's an absolute scam, utterly ridiculous customer service!
Hello!
Thank you for sharing your main concern with us. We are sorry if your experience could have been better. Nazia, your kind patience is truly appreciated.
We would appreciate it if you could provide us with the 6-7-digit number you received in your automated email. It'll help us locate your email and provide you with a proper solution faster. Look forward to hearing back from you.
Kind regards, Team BetterMe
Same as the other reviewers, I'm waiting but growing impatient for a reply to my cancellation request. My six digit ID # is *******.
UPDATE: SUBSCRIPTION CANCELLED! ALL COMMUNICATION FRIENDLY AND CORDIAL
Hello!
Please accept our sincere apologies for the prolonged wait.
Your automatic subscription has been canceled. Also, we issued a refund as per your request. We would kindly ask you to check your email inbox to see all the details.
Kind regards, Team BetterMe
Very very bad, I paid with my credit card and I couldn't cancel my subscription. I contacted them and it took them 1 week to answer, by that time my membership had already renewed and money was taken from my account.
In addition to that, meal recipes demand sometimes complicated ingredients that one does not happen to find at home or easily at the supermarket.
Hello!
We apologize for any inconvenience.
Please provide us with the 6-digit number of the email you have received in the auto-reply. This way we will locate your messages and get back to you shortly.
Kind regards, Team BetterMe
This is totally a scammer! They never answered my questions and helped me to cancel my subscription. Last week I had made a subscription because the app seem trustworthy to me! But I have seen the app and what they really offered which are useless. Then, I totally changed my mind and wanted to cancel my subscription. THEY NEVER REPLIED TO ME BACK. I sent them around 7 emails, notifications to them in a week. Every time, I am receiving an automated message promising 48 hours SLA to reply. NO MESSAGE/ NO HEAD UP. They took my money, credit card information and never showed up again. DO NOT TRUST THEM, NEVER MAKE ANY SUBSCRIPTION!
Hello!
Our team has already reached you via email.
We would appreciate further cooperation and will do our best to improve your experience. Let's stay in touch.
Kind regards, Team BetterMe
Absolute scammers! I also have the same issue as the other people on here. They are bot getting back to me after numerous attempts to cancel, the first within the "free" first week. Kept getting repeated messages saying they would contact within 24 hours but no response. Have now sent many numerous emails and nothing back! Do not sign up to BetterMe. I just want to cancel the subscription please!
Hello!
Please be kindly informed that we have nothing to do with any scamming activities.
You can reach out to us with a request at care@betterme.world, or, alternatively, if you have already contacted us via email, please send us a 6-digit code from the auto-reply here.
Kind regards, Team BetterMe
This app at first look good but actually is a total scam! After I paid for the first time, I realized I will not have time for it, I kindly asked to cancel my subscription. After that, they just billed me again. Then, I sent over 10 e-mails, trying to get refund for the second bill and confirmation that my subscription is canceled, but guess what? They billed me, again! After that, I recivied e-mail from them telling me they are offering 6 months free, but I just wanted last two bills refunded end my subscription canceled. Of course, they are not professional, so they stopped the communication again, I didnt get refund and I am scared I gave credit card number to company like that, so I contacted police and I will block my credit card.DO NOT DOWNLOAD OR PAY ANYTHING, IT IS A COMPLETE SCAM!
Hello!
We are always glad to assist our customers and make their experience more pleasant.
Please reach us at care@betterme.world and we will do our best in order to help you.
Kind regards, Team BetterMe
I had trouble accessing the app and emailed the company multiple times for help. Other than auto-replies they never responded. I requested my subscription be cancelled multiple times but again no response. In the end, I had to cancel my credit card to stop the direct debits.
Hello!
Thank you for contacting us.
We do apologize for the long waiting time as we are now experiencing a higher volume of requests.
In order to proceed, please either reach out to us at care@betterme.world or send us a 6-digit code from the auto-reply email in case you have already contacted us via email. Either way, we will be able to locate your messages in our system and further assist you.
We will be looking forward to hearing from you at your earliest convenience.
Kind regards, Team BetterMe
Keep away. I asked for a cancellation on the 4th of January. They are still withdrawing money from my Credit Card and they have not answered several messages!
Hello there,
Thank you for your request.
There are two ways we can proceed. You can reach out to us at care@betterme.world, or, alternatively, if you have already contacted us via email, please send us a 6-digit code from the auto-reply here.
Either way, we will be able to provide you with further assistance. Your kind understanding is appreciated.
Looking forward to hearing from you soon.
Kind regards, Team BetterMe
They started deducting weekly fee of $9.99 so I request to cancel my subscription, it has been a month with them either delaying or now just ignoring my request while they obviously still deducting the weekly fee.
This is not acceptable.
Please be aware when downloading the app.
Hello,
Thank you for reaching out to us. Please accept our apology for the inconvenience. We do appreciate you bringing the issue to our attention and will do our best to assist you.
We will kindly ask you to please either contact us at care@betterme.world in order to proceed. In case you have already contacted us via email, please provide us with a 6-digit code from the auto-reply here. Either of these steps will help us to retrieve the relevant messages and address your request in a timely manner.
Hoping to hear from you soon.
Kind regards, Team BetterMe
Absolute scammers! I also have the same issue as the other people on here. Not only did they take out money when I had not yet confirmed the subscription - they continued to take several more payments despite numerous attempts to cancel, the first within the "free" first week. Kept getting repeated messages saying they would contact within 24 hours but no response. Have now sent many numerous emails and nothing back! Do not sign up to BetterMe. I just want to cancel the subscription please!
Hello!
We will gladly assist you with your request.
Please provide us with the 6-digit number of the email you have received in the auto-reply. This way we will locate your messages and get back to you shortly.
Kind regards, Team BetterMe
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello!
Please accept our sincere apologies for the prolonged wait.
Your automatic subscription has been canceled. We would kindly ask you to check your email inbox to see all the details.
Kind regards, Team BetterMe