About the Business
BetterMe is an app that helps you make positive changes in physical and mental wellbeing for those willing to stay in shape, lose weight, gain muscle or develop healthy eating habits. It is not merely a tracker. The app offers a variety of healthy meals with detailed recipes, effective workouts for different needs, as well as tools to track your progress along the way. When using it on a regular basis, following all the necessary tips, recommendations and notifications, you can reach your fitness goals in a safe, easy and fun way. And our friendly Customer Care team is always happy to help.
BetterMe Reviews Summary
Overall, the company has garnered a positive reputation for its user-friendly app that effectively supports home workouts and wellness routines. Customers appreciate the program's simplicity, customization options, and motivational content, which help make fitness accessible and enjoyable. However, some users have noted inconsistencies between workout instructions and video content, indicating a need for improved quality control. Despite these concerns, the general sentiment reflects satisfaction with the app's ability to inspire commitment and facilitate healthier lifestyles, positioning the company as a valuable resource for individuals seeking fitness solutions.
This summary is generated by AI, based on text from customer reviews
I am always on a high after I log in my daily workout and calories. Makes me feel productive and fires me up to stay on course despite the curveballs that are inevitable on such a challenging albeit rewarding journey.
It was super challenging to muster up enough determination to start my weight loss transformation. And having to wade through a wall of questionable articles wasn't helping! So when I downloaded the Betterme app, I was pleasantly surprised. All the info I needed was right there at my fingertips. It really took the sting out of this journey.
Hello, Sara!
Thank you so much for your review, and spreading the word. We're happy to be a partner in your fitness routine!
Kind Regards, Team BetterMe
Hands down one of the best workout apps in the game. Anyone who feels lost in their weight loss journey needs to download it ASAP. Once you do, then it's basically autopilot mode from there on out. You are sent personalized sets of exercises, recipes, weight loss tips. You get a calorie/water intake/step tracker. They even offer a personal coach feature. You're definitely gonna get a good run for your money!
Hello, Carry!
We truly appreciate reviews as this one. Thank you for your support and kind words!
Kind Regards, Team BetterMe
They charged my account 4 times but fixed that in the end and have me listed for the wrong program from what I signed up from their facebook page and because I complained they cancelled my subscription and then when they finally posted the discounted intro price, they charged me a. 90 finance fee. No followup response to my second email inquiring an update on my initial ticket and had to create another ticket to question why I was charged a finance fee.
Tried to upload additional pics but due to pixel limitation, couldn't upload.
No more making any purchases from facebook regardless if the service is appealing.
Hello, Tawandra!
Thank you for your feedback. We are sorry if your experience could have been better.
We located your emails and thoroughly checked your account. According to our records, you made only one payment of 29.99 USD for the 3-month Sofa yoga for seniors plan. We couldn't find any other charges under your account.
Regarding the finance fee, please note that we are not responsible for such charges. In United States law, a finance charge is any fee representing the cost of credit or the cost of borrowing. So if you paid using the credit funds from your card, your bank charged you that fee. You can contact them to clarify this information.
We are really sorry about this situation and any misunderstanding or confusion caused. We want to learn more about your situation and make things right. Please reply to our latest email and provide us with the requested information so we could offer you a solution.
We hope to hear back from you soon.
Kind Regards, Team BetterMe
Called on a Sunday regarding a billing question, and after being on hold a short time due to all representatives being busy, voicemail had me leave a message. I received a callback within 30 minutes!
At first I was concerned as it sounded as Customer Services may be outsourced, and in the past I have had some difficulty at times with outsourced contract agencies. But my concerns were unfounded. The gentleman who assisted me did his job well. He was helpful and knowledgeable, able to discern and address my concern, working with me so that my concern was immediately resolved. Considering the concern was caused on my end, this is excellent customer service.
I do recommend this company to those who are considering it, but maybe hesitant wondering about the customer service aspect. I've not had such great one on one service from an online business for some time.
Well done "Better Me".
Hi there, Paula!
We are delighted to hear your feedback! Thanks for taking the time to review our service and share your opinion with us and other users. Here at BetterMe we are always ready to assist and support you along the way. Feel free to reach us at care@betterme.world at any time.
Kind regards, Team BetterMe
I cancelled my subscription but they still took payment, when I tried to cancel payment again it tells me there's an error and can't process, therefore I suspect another payment will come out, definitely not trustworthy unless a refund my last payment is processed I would not trust this site
Hello, Toni!
We’re sorry to hear about your less than satisfactory experience. We are always glad to help our customers and provide them with the best possible solution.
Please note that the error you see could appear if you are not logged into the account or if the subscription is already terminated.
To request a refund you need to contact our support team. Please email us at care@betterme.world and mention that you left feedback on Sitejabber. This way, we'll be able to locate your account and provide you with a solution.
Kind regards, Team BetterMe
I signed up for the 30-day trial. It wasn't revolutionary so the last 10 days I didn't even use the app. However at the end of 30 days I found a notice from my PayPal that they had billed me for an additional month. I contacted the company and told them it was not my intent to continue. I received an email from the company that they had reviewed my concern and that they were crediting me the full amount of the additional monthly payment. They were very prompt to respond and very professional. Very good customer service.
Hello, Roslyn!
Thank you for letting us know everything is resolved now, it has been a pleasure to assist you! Should you need any further help - please, drop us a line. We will be glad to email you again.
Kind Regards, Team BetterMe
Save money as of right now this company charged me twice in a week and none of which I will help me and I cancel 5 days ago. They also said they cancel and this morning they charged me again. I differently did not remind this to anyone should have just talked yo my doctor or join a gym like before.
Hello, Mary!
We're sorry to hear about your experience.
Please help us understand what steps you went through to cancel a subscription from your side, and we will have a closer look at what the obstacle might be about.
We want to learn more about what happened and how we can make things right. Please, reach out to us with a request at care@betterme.world and mention that you left feedback on Sitejabber. We will do our best to address this situation.
Kind regards, Team BetterMe
3 kuukauden käytön jälkeen päätin jättää arvostelun. Koulutusosio - on minulle hyödyllisin. Paljon seurattavia ohjelmia ehdottomasti parasta mitä olen koskaan nähnyt. Ruoka - voisi olla helpompi valmistaa, mutta terve elämä vaatii terveellistä ruokavaliota, joka on täällä ja valmiina sinua varten. Vaiheet ja veden seuranta – hyvä ja helppo, integroitu Google Fitiin. Ei muuta sanottavaa. Se on kiinteä 5, jos etsit jotain sellaista.
Terveisiä!
Kiitos paljon palautteestasi ja tuestasi. Olemme erittäin iloisia nähdessämme, että pidät siitä, mitä sovelluksemme tarjoaa, ja olemme varmoja, että saavutat kuntotavoitteesi. Tiimimme on aina palveluksessasi, joten ota yhteyttä, jos tarvitset joskus apua!
Ystävällisin terveisin, Tiimi BetterMe
Upon looking over the promises of the site, I decided to give it a try. After signing up, they offered additional products that cost so I signed up for one. At that time I was able to open the site in full and saw immediately that this is not what I thought it was and within 15 minutes, started my cancellation process. Responded back saying they were out of the country and then responded back that I had to try it for 7 days and send them the results before I could get a refund in full. I explained the the process of the plan is not what I expected it to be and again asked for a refund. If I could of seen the entire program and processes the recommend, I would of never signed up! You will see the promises but won't get to see the Process until you pay to sign up. I have asked for the refund 4 times as well as I see other people have had this same difficulty and why not just give the refund and keep these kinds of remarks from coming up, especially within 15 minutes! Hopefully I will see that I have been refunded as well!
Hello, Bill!
Thanks so much for taking the time to write this review. We are sorry to hear that you are not happy with our app.
We would really appreciate it if you could provide us with more details so we could understand what exactly didn't live up to your expectations.
Regarding our billing policy, each user has the possibility to view it before the purchase. We want our customers to be aware of all the terms and conditions before they make a decision and proceed with the purchase. We take responsibility for clearly stating the details, and we highly advise our users to take theirs to thoroughly check the terms of the contract they commit to.
It is a pity that you didn't find the app suitable for you and we would really like to end on good terms. Unfortunately, we couldn't find your inquiry. Please contact us at carwe@bettrme.woprld and mention that you left feedback on Sitejabber. We will do everything to improve the whole situation.
Kind regards, Team BetterMe
I'm not really that computer literate and I somehow ended up on a screen that I couldn't figure out how to get out of without signing up for a part of the program I didn't want and of course it was at an additional cost of 12.99. It was extremely frustrating. I also have some mobility issues with my neck and the first yoga exercises I tried definitely put a strain on my neck.
Hello, Norma!
We're sorry to hear about your experience. First of all, let us please assure you that our app cannot be purchased without the user's explicit approval.
We have a general subscription package with premium features. Not all of them are included. There are some tools that require a completely different subscription. We display them so that our users are aware of their options. Additional plans can be skipped by closing the pop-up or tapping "Skip".
We are really sorry to hear about your injury. We highly recommend our users consult a physician or healthcare professional for medical advice before starting any diet- or exercise-related plans. Some meal plans or workouts may not be suitable for all individuals.
However, there are still ways to modify food and training according to your needs. You can change meals, log your own food, substitute ingredients, and adjust workouts based on your doctor's advice.
Our app offers a wide variety of workouts including special programs for knee protection, back protection, etc. You can check the full list of our workouts in the Workout section of the app.
We would be glad to provide you with further assistance. Please, reach out to us with a request at care@betterme.world and mention that you left feedback on Sitejabber. We will be glad to assist you.
Kind regards, Team BetterMe
Similar experience here. Repeated attempts to contract company about fraudulent recurring charges are either ignored or go to a "Oops, something went wrong" result. Do nto trust this online vendor. You will be scammed.
Hello, Gordon!
We are very sad to see you have formed a negative opinion about our app.
BetterMe is a leading behavioral healthcare company with over 100M downloads, available in 190 countries. We are proud to have over 7M followers across social media platforms. You can rest assured we have nothing to do with any scamming tactics.
Nowadays there are many companies we may not necessarily like but we know well they are not scammers. Internet is full of thousands of results saying the opposite. But it is mostly a matter of personal preferences and common sense.
Our aim is to be as transparent as possible about subscription options while helping our esteemed users achieve their wellness goals.
Please note that our app does not take any actions without the user's approval. The payment cycle is visible upon placing an order and we are always open to any questions or requests before the purchase. Additionally, every customer should receive an email confirmation with an option to cancel the subscription by contacting our support team.
We want to learn more about what happened and how we can make things right. Please, reach out to us with a request at care@betterme.world and mention that you left feedback on Sitejabber, or, alternatively, provide us with 7-digit code that you received in auto-reply if you already contacted us. We will provide you with further assistance.
Kind regards, Team BetterMe
I have canceled several times and they continue to try to get money from me a canceled four times and just today I have them trying to get money from me again I had to cancel my card please do not go through these people they are crooks they're dishonest and I'm about to get in an attorney and sue them I am so tired of these guys trying to get money from me when I have canceled several times I'm
Hello, Debbie!
We would like to apologize for your negative experience with us. We want to learn more about your situation and make things right.
Please help us understand what steps you went through to cancel a subscription from your side, and we will have a closer look at what the obstacle might be about.
We would be happy to assist you with this issue. Please, reach out to us with a request at care@betterme.world and mention that you left feedback on Sitejabber, or, alternatively, provide us with a 7-digit email from the auto0reply if you already contacted us. This way, we'll be able to locate your account and provide you with a solution.
Kind regards, Team BetterMe
Be careful, Be very careful if you intend to cancel your subscription. Money is more important than their reputation. Make sure you give plenty advance notice and read the fine print for which they rely upon.
I tried to cancel my subscription after the first month and did not realise that my card had already been charged for the second month in full. I explained the situation as I had not fully utilised the diet, but they hid behind the small print and I genuinely felt robbed as I believe you should derive value from your purchase.
Be careful. Be very careful.
Hello, Pete!
Thank you for making us aware of this situation. We’re sorry to hear of your less than satisfactory experience.
Our customers' opinion really matters to us and we'd love to make up for the inconvenience you faced. Unfortunately, we could not identify your request amongst others. Please reach us at care@betterme.world and mention that you left us feedback on Sitejabber. Alternatively, let us know the 7-digit number of the email you received in the auto-reply. This way we will find your messages and get back to you shortly.
We hope you will give us another chance so we could improve the whole situation.
Kind regards, Team BetterMe
I hope there is less than one star to evaluate their business. They are not honest, not faithful. They took from my credit card all the fees ( can $ 7.98 + 34.99) before confirming and completing my subscription. And they decided to not return my money back. It's really disappointed. I don't recommend anybody to subscribe with them.
Hello, Rafif!
We're sorry to hear about your experience. First of all, let us please assure you that our app cannot be purchased without the user's explicit approval. Moreover, we make sure to highlight all subscription details before payment is made. In addition, every customer should receive an email confirmation with all the details after the initial purchase.
If a user doesn't want to continue using the service, they can cancel the subscription 24 hours before the end of the current billing period. This information is clearly available on the checkout page for our customers to review before placing the order. They can also find it in the confirmation email along with the option to unsubscribe by contacting our support team.
Our team has located your email. We are working on your query right now and will do our best to assist you.
Kind regards, Team BetterMe
It's a scam and not worth your money. There are plenty of free apps that do exactly what BetterMe does so don't waste your money. Plus, the Customer Service is more Customer Disservice.
Hello, Nick!
We are very sad to see you have formed a negative opinion about our app.
BetterMe is a leading behavioral healthcare company with over 100M downloads, available in 190 countries. We are proud to have over 7M followers across social media platforms. You can rest assured we have nothing to do with any scamming tactics.
Nowadays there are many companies we may not necessarily like but we know well they are not scammers. Internet is full of thousands of results saying the opposite. But it is mostly a matter of personal preferences and common sense.
Please be kindly informed that your request has been located and the issue resolved. You will find the details in the email from us. We truly hope that you are satisfied with the solution we provided and you will change your mind about our service.
If there's anything else we can do for you, contact us back.
Kind Regards, Team BetterMe
На своём опыте могу сказать, что приложение действительно крутое. Пользуюсь им уже давно, и результат у меня хороший, похудела. И уже несколько месяцев работаю на поддержание веса и мне в этом помогает "Better Me", так как там есть все для этого. Очень удобное в использовании, все понятно и доступно.
Здравствуйте!
Спасибо за положительный отзыв. Мы рады слышать, что вам нравится наше приложение! Надеемся, вы добьетесь отличных результатов с помощью BetterMe.
С уважением, команда BetterMe
They won't cancel your subscription. Using the war in Ukraine as an excuse. They usually use the oops something went wrong reason.
Disgusting filthy loser.
##- Please type your reply above this line -##
Hi there,
Thanks for reaching out to us.
This is an auto-reply to let you know we have received your request #*******. The whole BetterMe team, including Customer Support, is operating from Ukraine. We're currently protecting our country from Russian troops, volunteering to help internally displaced people and refugees, and ensuring safety of our loved ones.
We will get back to you as soon as we can. From an underground shelter or in-between possible bombings, our team will reply to your message. We do care about our customers greatly, it may just take us a while to connect.
In the meantime, please check out our Help Center and reply to this email if you have any additional details to add.
We'll be in touch soon. Your kind patience and understanding are truly appreciated.
Hello, Bren!
We are very sad to see you have formed a negative opinion about our service. Please note that the email you received is an automated reply that is sent to each user to inform them that their request was received. There you can see your case number for future reference. It does not say that we refuse to provide service or assist you with your request. The situation in our country is not an excuse to deny your request, the aim of the email you received is to let you know that our team received your message and to inform you that it may take a bit longer for us to send you a reply due to the current circumstances. Nonetheless, it took our team less than 20 minutes to reply to your email.
According to our records, you subscribed to BetterMe via App Store. Subscriptions made via App Store can be managed only by the user, Apple does not give companies a possibility to manage the subscription on behalf of their users. Such subscriptions can be canceled via your iPhone's settings. You can find detailed information on iTunes subscription cancellation here: https://support.apple.com/en-us/HT202039.
We see in our database that your automatic subscription has already been canceled. It means that there should not be any automatic renewals in the future. If there's anything else we can help you with, contact us back.
Kind Regards, Team BetterMe
I have tried to cancel this subscription since January 2022. I do not recall subscribing to the service, however, given them the benefit of the doubt (and not having the time to fight the battle) I refrained from requesting a refund but requested them to cancel the subsciption. They take TWO monthly payments from my account on the same day (R199.99 and R279.72). I tried to follow all their proposed methods for cancelation. When selecting any their proposed options on the app for cancelation, except of course the option for adding more features to the profile you are presented with "Oops, something went wrong. Please check your internet connection". I have now canceled my bank card to prevent future payments from this application.
Hello, Helga!
Thank you for sharing your problem with us. We're sorry to hear about your experience. First of all, let us please assure you that our app cannot be purchased without the user's explicit approval. Moreover, we make sure to highlight all subscription details before payment is made. In addition, every customer should receive an email confirmation with all the details after the initial purchase.
It normally doesn't take more than 24 hours for our team to reply to our users' requests, so it doesn't sound right when you say that you are trying to cancel since January. Could you please clarify in what way you've tried to contact our team?
Regarding the error you see, we would recommend that you reinstall the application on your device and made sure that you are logged into your account. Such an error can appear in multiple cases, most commonly when the user is not logged in.
There are several ways how our customers can cancel their subscription.
If you're using Android:
- here you can find more detailed Google Play instructions on how to unsubscribe: https://support.google.com/googleplay/answer/7018481
- you can also open the BetterMe app, then select Profile-->Help-->Manage subscription;
- you can unsubscribe on our website: https://app.betterme.world/ --> Account --> Subscriptions.
Unfortunately, we were not able to identify which inquiry is yours. Please contact us at care@betterme.world and mention that you left feedback on Sitejabber. Alternatively, provide us with a 7-digit code that you receive in the auto-reply email from us. Our team will do their best to provide you with a solution.
Kind Regards, Team BetterMe
I cancelled my subscription and all of a sudden I was charged again. I can't even access the app to manage my subscription and it is not even on my google app subscription. It definitely has no use for me so I cancelled. The work out can be found on other sites for free.
Hello, Cheryl!
Thank you for your feedback. We are sorry if your experience could have been better.
According to our records, you have made your registration on our website and not via the Play Store. That is why you cannot cancel the subscription via the Play Store directly. If your purchase is made via the website, your subscription should be canceled via the website.
We have checked your account and noticed that you had 2 subscriptions for BetterMe and only one of them was canceled. That's why you were recently charged. Our team has already canceled your subscription and fulfilled your billing inquiry.
Please note that our app offers more than just workouts. We provide users with personalised training program, meal plan, water and calorie trackers, fasting and other features for fun and advantageous fitness journey.
We are sorry that you decided to discontinue using our app and we hope you'll give us another chance in the future. We would really appreciate it if you could update your review if our team addressed your request according to your expectations. Thank you for consideration!
Kind regards, Team BetterMe
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, James!
We are pleased that you enjoyed the app. Thanks for sharing your experience with us and other users. Have a wonderful day!
Kind Regards, Team BetterMe