BestPricePhoto

"This web site sucks, and the customer service department people are bad in response.

I ordered a SLR camera and after two weeks when i called customer service the response i got was they cannot see my order in there system and they cannot do any thing. And most important thing is the people in customer service just hung up the call on our face.

This is the worst shopping experience i have ever. Don't but any thing fro this site."

Do not buy from this company, bait and switch!

They advertised the lowest price but did not ship. The called me and told me I ordered the wrong SD card and I needed an extra battery for videos the price jumped $140, When I researched the SD card and battery I found they could be purchased for less than $30. If I had gone to best buy I would have saved $50 after sales tax. Even after the bait and switch they took over 5 weeks to deliver This company sucks.

Bought camera. Got the whole upwell. Way overcharged me then sent a refurbished camera in a plain white box. Returned camera with a ridiculous 15% restocking fee on July 25th. Never saw a penny returned. Got the credit card company involved and they couldn't get anything out of them as well and had to swallow over 600 bucks. Just called and apparently their domain name has been sold but the address is still the same on the website! Never ever ever ever but anything from Primotronix or best price photo. You are better off throwing your money in the toilet, at least then you know where it went.

Avascottydiego
BestPricePhoto.com
1/5 posted Aug-07-2013
"I am on the phone on hold for the fifth time today! No FedEx tracking numer and shipment was to be sent weeks ago. Rude, unhelpful customer service. Never again! I am canceling my order through my credit card company. If you order thru them, expect a delay in shipping until they reach you by phone in an attempt to sell you all sorts of extras before they will send your order. Check out the complaints with the Better Business Bureau before you use them. The WORST ever!"

I placed an order with bestpricephoto.com for the Canon Rebel t31 (body only) three days ago. Today they called to make sure I understood it did not come with a battery or any accessories and to ask if I would like to order them as well. When I told them I understood that but did not want to increase my order, they then told me it was a Japanese model and came with a Japanese manuel. For just $150 more I could upgrade to a USA model. I said I wasn’t interested in that and would take the Japanese model. I was then asked, “So you speak Japanese? All the symbols on the camera are in Japanese." I cancelled my order. I reviewed the website and there was absolutely no indication that what I ordered was a Japanese model. On a side note, I ordered from them a year ago with no problems. However, after my most recent experience they will never again get my business or recommendations.

Ordered a camera and a week later I got an email saying that I needed to call them to verify some info before the order could be processed further. When I called, they said I could ignore the email, because they weren't showing any problem. Waited another week before calling them wondering why I hadn't received my camera yet. Was told that they "oversold" my camera model and would have to wait for a new shipment that they HOPED would come in the next few weeks. I requested a cancellation and was told that I would receive a cancellation confirmation email, but never did. I called back a few days later to specifically request a cancellation email... and STILL never got one. Don't get suckered in by their lower prices like I did. Just save yourself the headache and buy elsewhere.

I ordered a camera a month ago. Cancelled within hours of being told it only came with a demo battery, being pressured to buy extra batteries, having the card charged more than I agreed to, being treated rudely, not getting an invoice. Just got the refund a few days ago (one month to the day-I had deferred my comments until that process was complete as it involved filing a dispute with my CC company). The first post cancellation contact I had with the company was being called after I posted a negative review on another site.

Horrible experience averted thanks to my credit card company. Ordered a Canon T3i in August. After two phone contacts, I was certain Best Price would not provide good merchandise, so contacted my credit card company which credited my account for payment to Best Price Photo and contacted Best Price. After a 60 day waiting period, in which Best Price did not reply to credit card company, credit card company reports the case is closed, Best Price cannot renegotiate the sale. I'm glad for a good credit card company and will now heed a friend's advice to stick with Adorama or B&H!

This has been very bad shopping experience. I ordered a camera through them on April 24, except for an\ confirmation email about my order, there is no update about shipping or credit card charge. Their website only shows the order is in progress. Till today (May 2nd), I made my second phone call asking about where is the merchandise? The guy says it will be shipped out tomorrow. The customer service was rushy and unclear, apparently they do not care the customer's need because there is things they are hiding. Will never shop with them.

What a bunch of crooks. First, unlike what they claim on this site, they absolutely DO charge your credit card right away. Then you get the the "Sent Out To Be Drop Shipped" nonsense which really means they will give you some crap excuse that it is "backordered". Many phone calls and lies later, you end up being nothing but frustrated. My second to last call was "it's being packaged and shipped out overnight. You'll get the tracking number by end of day". End of day comes - no tracking number. Follow-up phone call I am fed another line of garbage "vendor didn't have enough so they have cancelled your order". Really? How the heck did that happen in less than 24 hours with no notification or anything else? Meanwhile, I have wasted three weeks with these crooks. Do NOT order from them and ignore the bogus positive reviews on this site.

Stay away from these people unless you are willing to risk having your money stolen or getting fleeced in some other way. I placed a $1700 order from them one year ago--a camera with extras. They sent me a recalled camera unit, a ten-dollar lens filter kit they claimed was worth $250, and omitted some important items. When I returned the package, they kept telling me my refund was on its way. A couple of months later they claimed they received no return. (I did submit a disputed charge to my bank--that failed, but not due to a lack of merit in my case. It failed because of a perfect storm of bureaucratic errors.) After going through the Better Business Bureau and then the NYC Dept. of Consumer Affairs, all I earned for my effort was knowledge of just how rotten this business is. They fabricated "information" left and right about our transaction and subsequent dealings, And they have gotten away with it. I could take them to court, but I live in California and I would have to pay for a roundtrip ticket to New York. This has been a very hard lesson. If my story can save one person from losing money like I did, at least something has been gained through my experience. (Oh, and there's a reason that Best Price Photo's current rating with the Better Business Bureau is a D and that 60 complaints have been filed against them through the BBB in the last year alone.)