I have ordered Nikon Coolpix L820 camera online from www.bestpricephoto.com on September 15,2013. Normally I am very cautious with my selections and I spent a lot of time choosing this particular camera model. But I failed to check the seller reviews. After all, their price was the lowest by a wide margin. What can possibly be wrong with this company?
The next day I received an email from this company, stating that they tried to reach me on a phone but were unable to do that. They invited me to cal their number with extension 509 "to insure your order ships in a timely manner". I called and was offered some free gift in exchange of leaving them a good review ahead of time. I refused and the conversation was over.
The camera was received on September 28 (shipping from Brooklyn, NY to York, PA took only 1 day). I had to drive 25 miles to a FedEx location since the seller requested a signature and nobody was home to sign for it. But that is OK – security is a good thing. So I brought the package home and opened it. Inside I have found a white cardboard box with one label, showing the camera model and saying it is a USA Retail kit and Color: Black. Upon inspection I have found that camera strap is missing one of the rectangular plastic retainers and lens cap cord is missing too. Everything else appeared to be in place, but the box content was not organized and was not secured properly as you would expect to see in such products. My conclusion – I received a remanufactured or gray market camera, although it was advertised as new. If I wanted a remanufactured camera, I could get it much cheaper from a reputable seller. Quick functionality check showed that camera is operational, but this is not what I wanted to buy. I wanted a new camera made by Nikon with all the accessories coming with it in a factory box.
I made multiple attempts to call the company, but nobody was picking up the phone. So on October 1 I sent them an email, demanding an explanation and the missing parts. I did not get any reply to that email. Only after that I have learned that this company is not a legitimate one and it has numerous complaints from the customers. Its Better Business Bureau rating is D (one of the worst possible). Knowing that ahead of time I would not buy anything from them even for free. I have learned my lesson. Hopefully whoever reads this review will not make the same mistake I did.
Worst experience ever!
Ordered a camera on a Friday August 16th. They called me on a Monday 19th to confirm tried to up sell. Got an email that same day that my order has been processed and that it will be shipped within 48 hours.
Week later no tracking or any other info. Called 8/26 again and said that I should be getting an email that day about tracking info. No email was delivered.
Called again on Tuesday 8/27 they said that 100 emails should have gone through but not all went through it would go out that day now it's been 12 days since I put in the order. He doubled checked and said he saw that it was shipped and it showed that I would get camera on Friday 8/30. Expect email confirming tracking.
Wednesday 8/28 no email yet called again and got the worst customer experience in my life this person told me it will be two more weeks before you get your camera. I said wait a minute I been told twice that it was going to be this week and no later then friday. He said no they told you two more weeks. No they didn't. So now his calling me a lier. We went back and forth then he just hanged up on me in the middle of my sentence. Plus every time I called it took over 20 minutes being on hold... Really wish I didn't buy from this people worst experience of my life buying online...
BEWARE!
This is a follow up well that same day 8/28 I send them an email told them how disappointed I was and informed them of everything that happened got a response and told me it takes 10 to 12 days for me to receive package that for sure I would get it no later then September 5th. Ok now they are changing from their original email of 7-9 days to 10-12 days
I waited this long so I figured what's one more week.
Guess what happened September 5th came and went and no camera and because it was a holiday on Monday 9/2 they decided they where going to be closed from Wednesday to Saturday of that week.
It's now September 10 and still no camera or tracking number will have to fight now to get my money back! Original order was placed August 16th now it's September 10th and still nothing from them plus they say you can't get your money back just yet! Until you receive camera and send it back! Once it's send back they have to get it and they want to charge you restocking charges what! When is that next year!
This review from yesterday while on hold with Bestpricephoto.com people. Bottom line: STAY AWAY. TERRIBLE EXPERIENCE. NOT TRUSTWORTHY BUSINESS.
I ordered a Nikon D5100 ONE MONTH AGO and still have not received it. I have called multiple times--the recorded answer all last week said they were closed, call back during business hours (I was calling at midday). I am CURRENTLY on hold as I write this and have been waiting on hold for 13 minutes thus far. I am extremely frustrated and getting nowhere with these jerks. I do NOT recommend using them for online purchases.
Update: After being on hold for over 15 min, I spoke with "Frank". First, and most importantly, he said my camera HAS NOT EVEN SHIPPED. He then said he needed to transfer me despite my request that he try and take care of the matter. I have now been on hold an additional 10 minutes. Like I said, BEWARE--the reviews are true.
Update #2: I just got off the phone after speaking with someone else. Confirmed--CAMERA NEVER SHIPPED. I cancelled my order and doubt I would ever have received it. Oh, and by the way, I did receive a call from them a few days after my initial order trying to upsell me on a "longer battery life". Terrible. They assured my that my card would not be charged--it hasn't thus far--but I will be watching my bank statements closely because I would not put it past these people.
Next day follow up: BestPricePhoto.com is now claiming that my review is not valid because I did not end up purchasing from them. That is right--I cancelled my order because ONE MONTH had passed since the time I ordered my camera and it hadn't even shipped yet. What would you do? "
Anyone in the Atlanta area affected? Please contact me via email: *******@gmail.com... Looking to pursue this matter legally via small claims court, the more, the better.
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BEWARE OF THIS BAIT & SWITCH SCAM WEBSITE!
Want to know more about Best Price Photo? Google Search: "Best Price Photo Scam"
My Story:
I had to file a claim to my bank account for 1,008.98 in UNSHIPPED items.
My total order (placed on Sept 04) was for:
1 Canon EOS 5D Mark II
1 Canon Speedlite 580EX II, shoe mount flash
1 Canon BG-E6 Vertical Battery Holder Grip f/EOS 5D Mark II
1 5 year Ditigal Camera Warranty Up to $3000 PLATINUM
1 Extended Life LPE6 Lithium Ion Battery w/3 year replacement warranty 5hr
1 Deluxe Hard Diffuser for Canon 580 EX
TOTAL: $3,399.99
This company took forever to ship out items. Made excuses one after another.
They left this out of the FedEX box (BOX HAD NO EVIDENCE OF BEING TAMPERED WITH):
1 Canon Speedlite 580EX II, shoe mount flash
1 Deluxe Hard Diffuser for Canon 580 EX
1 5 year Ditigal Camera Warranty Up to $3000 PLATINUM
A total value of: $1,008.98
After placing a claim with my Bank account, they only refunded the Canon Speedlight + Deluxe Hard Diffuse totalling $508.99
They rebutted the Warranty, and the bank said they made this claim: "The merchant provided policy that was agreed to by you in terms of this charge." Which no such thing has been provided to Best Price Photo. My bank is currently sending this "policy" so that I may have it on file as now my claims just doesn't end at the bank.
Hopefully Best Price Photo, in their very best interest, will contact me IMMEDIATELY via the email they have on file for me after this has been posted, and refund the rest of my order that they never sent out. I will retract this statement, and destroy all documents regarding this matter.
I will not post on any other reviews site, and BestPricePhoto and I can part ways.
I ordered a camera from bestpricephoto.com a week ago and did not receive what I originally ordered. I should have known there was something up with my order when a sales representative called to confirm my order. He told me that for anything over 500 they required a confirmation call. Which I thought was awkward? But that was fine with me because I thought that it was a regular security practice. After reading Jennifer's post I figured out what they were doing. BAIT & SWITCH! Wish I could have came through this site before I purchased anything.
However, this is what happened during the call, he said I ordered an extra battery for the camera online and he told me he would upgrade me to the next package with the better longer lasting battery that way I wouldn't need to buy another battery. Which I agreed upon because I thought they had a better battery for the camera I wanted.
Eventually he sold me a different package with other accessories and neglected to tell me that they had already discontinued the brand of camera that I originally ordered, the Sony HX30v. If you look on their website, the camera is still there and available. No sign of whatsoever that the camera (HX30v) is no longer being sold. It even says "available" when you click on it with various packages. I didn't learn that it was discontinued until I called back to them and talked with one of their sales reps. By that time it was too late, and now I'm past the 7-day money back guarantee.
By the time I got the camera it was for an HX200v. A much bulkier and heavier bridge camera, not the point and shoot HX30v. The only two things that it has that is better than the HX30v, is the 30x zoom lens and longer battery life. It was not what I wanted but for now I am just keeping it because I don't want to be without a camera and money from this awful website retailer.
BEWARE OF BESTPRICEPHOTO.COM DO NOT BUY ANYTHING FROM THEM. THEY ARE CON ARTISTS!
Fast response and good customer service
Easy to use. Great prices. Fast delivery
Easy to use website, great price on Nikon D7000 Digital Camera, Fast delivery, A+ all the way