This review from yesterday while on hold with Bestpricephoto.com people. Bottom line: STAY AWAY. TERRIBLE EXPERIENCE. NOT TRUSTWORTHY BUSINESS.
I ordered a Nikon D5100 ONE MONTH AGO and still have not received it. I have called multiple times--the recorded answer all last week said they were closed, call back during business hours (I was calling at midday). I am CURRENTLY on hold as I write this and have been waiting on hold for 13 minutes thus far. I am extremely frustrated and getting nowhere with these jerks. I do NOT recommend using them for online purchases.
Update: After being on hold for over 15 min, I spoke with "Frank". First, and most importantly, he said my camera HAS NOT EVEN SHIPPED. He then said he needed to transfer me despite my request that he try and take care of the matter. I have now been on hold an additional 10 minutes. Like I said, BEWARE--the reviews are true.
Update #2: I just got off the phone after speaking with someone else. Confirmed--CAMERA NEVER SHIPPED. I cancelled my order and doubt I would ever have received it. Oh, and by the way, I did receive a call from them a few days after my initial order trying to upsell me on a "longer battery life". Terrible. They assured my that my card would not be charged--it hasn't thus far--but I will be watching my bank statements closely because I would not put it past these people.
Next day follow up: BestPricePhoto.com is now claiming that my review is not valid because I did not end up purchasing from them. That is right--I cancelled my order because ONE MONTH had passed since the time I ordered my camera and it hadn't even shipped yet. What would you do? "
Anyone in the Atlanta area affected? Please contact me via email: *******@gmail.com... Looking to pursue this matter legally via small claims court, the more, the better.
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BEWARE OF THIS BAIT & SWITCH SCAM WEBSITE!
Want to know more about Best Price Photo? Google Search: "Best Price Photo Scam"
My Story:
I had to file a claim to my bank account for 1,008.98 in UNSHIPPED items.
My total order (placed on Sept 04) was for:
1 Canon EOS 5D Mark II
1 Canon Speedlite 580EX II, shoe mount flash
1 Canon BG-E6 Vertical Battery Holder Grip f/EOS 5D Mark II
1 5 year Ditigal Camera Warranty Up to $3000 PLATINUM
1 Extended Life LPE6 Lithium Ion Battery w/3 year replacement warranty 5hr
1 Deluxe Hard Diffuser for Canon 580 EX
TOTAL: $3,399.99
This company took forever to ship out items. Made excuses one after another.
They left this out of the FedEX box (BOX HAD NO EVIDENCE OF BEING TAMPERED WITH):
1 Canon Speedlite 580EX II, shoe mount flash
1 Deluxe Hard Diffuser for Canon 580 EX
1 5 year Ditigal Camera Warranty Up to $3000 PLATINUM
A total value of: $1,008.98
After placing a claim with my Bank account, they only refunded the Canon Speedlight + Deluxe Hard Diffuse totalling $508.99
They rebutted the Warranty, and the bank said they made this claim: "The merchant provided policy that was agreed to by you in terms of this charge." Which no such thing has been provided to Best Price Photo. My bank is currently sending this "policy" so that I may have it on file as now my claims just doesn't end at the bank.
Hopefully Best Price Photo, in their very best interest, will contact me IMMEDIATELY via the email they have on file for me after this has been posted, and refund the rest of my order that they never sent out. I will retract this statement, and destroy all documents regarding this matter.
I will not post on any other reviews site, and BestPricePhoto and I can part ways.
I ordered a camera from bestpricephoto.com a week ago and did not receive what I originally ordered. I should have known there was something up with my order when a sales representative called to confirm my order. He told me that for anything over 500 they required a confirmation call. Which I thought was awkward? But that was fine with me because I thought that it was a regular security practice. After reading Jennifer's post I figured out what they were doing. BAIT & SWITCH! Wish I could have came through this site before I purchased anything.
However, this is what happened during the call, he said I ordered an extra battery for the camera online and he told me he would upgrade me to the next package with the better longer lasting battery that way I wouldn't need to buy another battery. Which I agreed upon because I thought they had a better battery for the camera I wanted.
Eventually he sold me a different package with other accessories and neglected to tell me that they had already discontinued the brand of camera that I originally ordered, the Sony HX30v. If you look on their website, the camera is still there and available. No sign of whatsoever that the camera (HX30v) is no longer being sold. It even says "available" when you click on it with various packages. I didn't learn that it was discontinued until I called back to them and talked with one of their sales reps. By that time it was too late, and now I'm past the 7-day money back guarantee.
By the time I got the camera it was for an HX200v. A much bulkier and heavier bridge camera, not the point and shoot HX30v. The only two things that it has that is better than the HX30v, is the 30x zoom lens and longer battery life. It was not what I wanted but for now I am just keeping it because I don't want to be without a camera and money from this awful website retailer.
BEWARE OF BESTPRICEPHOTO.COM DO NOT BUY ANYTHING FROM THEM. THEY ARE CON ARTISTS!
Fast response and good customer service
Easy to use. Great prices. Fast delivery
Easy to use website, great price on Nikon D7000 Digital Camera, Fast delivery, A+ all the way