Mike S.

I have ordered Nikon Coolpix L820 camera online from www.bestpricephoto.com on September 15,2013. Normally I am very cautious with my selections and I spent a lot of time choosing this particular camera model. But I failed to check the seller reviews. After all, their price was the lowest by a wide margin. What can possibly be wrong with this company?

The next day I received an email from this company, stating that they tried to reach me on a phone but were unable to do that. They invited me to cal their number with extension 509 "to insure your order ships in a timely manner". I called and was offered some free gift in exchange of leaving them a good review ahead of time. I refused and the conversation was over.

The camera was received on September 28 (shipping from Brooklyn, NY to York, PA took only 1 day). I had to drive 25 miles to a FedEx location since the seller requested a signature and nobody was home to sign for it. But that is OK – security is a good thing. So I brought the package home and opened it. Inside I have found a white cardboard box with one label, showing the camera model and saying it is a USA Retail kit and Color: Black. Upon inspection I have found that camera strap is missing one of the rectangular plastic retainers and lens cap cord is missing too. Everything else appeared to be in place, but the box content was not organized and was not secured properly as you would expect to see in such products. My conclusion – I received a remanufactured or gray market camera, although it was advertised as new. If I wanted a remanufactured camera, I could get it much cheaper from a reputable seller. Quick functionality check showed that camera is operational, but this is not what I wanted to buy. I wanted a new camera made by Nikon with all the accessories coming with it in a factory box.

I made multiple attempts to call the company, but nobody was picking up the phone. So on October 1 I sent them an email, demanding an explanation and the missing parts. I did not get any reply to that email. Only after that I have learned that this company is not a legitimate one and it has numerous complaints from the customers. Its Better Business Bureau rating is D (one of the worst possible). Knowing that ahead of time I would not buy anything from them even for free. I have learned my lesson. Hopefully whoever reads this review will not make the same mistake I did.