website thubmnail of Berrylook

Berrylook

How would you rate Berrylook?
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New Zealand
1 review
2 helpful votes
Follow Walid A.
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I bought two dresses for my wife, the two items received with large stains and bad smells, nothing looks like photos, they are a second factory items that can't be sale anywhere. Definitely will apply for the dispute process with PayPal and happy to send back the items to sender, so be careful and don't deal with this company.

+2
Date of experience: November 7, 2019
Berrylook B. Berrylook Rep
over a year old

Dear Customer

Thank you for your order and post here
Would you please offer us your order number and the problem with your order to review@berrylook.com so that we can confirm with relevant department and solve your problem as soon as possible.

Thank you for your kind support and cooperation.

Ireland
1 review
0 helpful votes
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Terrible experience
December 17, 2018

Don't buy from Berrylook! Worst online experience ever! Ordered 28 Nov. Not delivered by promised delivery date. Lots of excuses by email. Asked for refund. Nothing received in bank yet!
Think this is scam to take your money!

Date of experience: December 17, 2018
Berrylook B. Berrylook Rep
over a year old

Dear customer,
Thanks for sharing your shopping experience on us.
We're so sorry for the inconvenience caused to you.
But could you please so kindly to offer us your order number to review@berrylook.com so that we can help you as quick as possible?
Thanks for your cooperation.
Berrylook

Pakistan
1 review
1 helpful vote
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Actually in love
December 29, 2018

It was so easy to track where your package was, the amazing quality of the dress I bought shocked me. I'm actually in love with this store, totally buying from here again! And they have so many different products! You're bound to find what you want!. 100% recommended.

Date of experience: December 27, 2018
Berrylook B. Berrylook Rep
over a year old

Dear Valued Customer,

Good day,

Thank you for your review.

Hope we meet your service expectation and we assure that your complaint will be handled in a strict and serious way to improve our service.

If you have any other concern, please feel free to contact us.

Thank you and have a great day!

Texas
1 review
4 helpful votes
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I think I've found my new favorite store for dresses! The website is super cute with many options for a perfect girly outfit for engagement shoots, bridal shower,
Weddings, etc. They've certainly mastered the lace trend and there are no
Shortages of off the shoulder tops. Great experience!

Date of experience: August 25, 2018
Berrylook B. Berrylook Rep
over a year old

Dear Valued Customer,

Good day,

Thank you for your review.

Hope we meet your service expectation and we assure that your complaint will be handled in a strict and serious way to improve our service.

If you have any other concern, please feel free to contact us.

Thank you and have a great day!

Texas
1 review
21 helpful votes
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Unbelievable
July 30, 2020

Avoid the site at all cost. Items took 2 months to arrive. None the items fit. Whatever conversion table they are using does not correspond to US sizes. That was only the beginning of the nightmare. Like other customers, having a root canal without nova cane is less painful than dealing with their customer service department. Lesson learned do not order anything online that is coming from China.

Date of experience: July 30, 2020
Canada
1 review
0 helpful votes
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Ordered in early May, almost August now and still waiting. Contacted customer service and twice to be told is has shipped. At this point, I'm doubtful. Wish I had seen these reviews before I bought. Might as well have thrown my $50.00 out a window. DO NOT buy from this site. Total scam artists...

Date of experience: July 26, 2020
Connecticut
1 review
8 helpful votes
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Have been waiting almost a month for 3 shirts and 2 pair of boots. They are quick to take your month but their service is really, really bad. Everything comes from China so I can just guess on the quality. Wish I read the reviews and rating before ever purchasing from them. Maybe I'll get my stuff by summer at this rate.

Date of experience: March 5, 2019
Berrylook B. Berrylook Rep
over a year old

Dear customer,
Thanks for sharing your shopping experience on us.
We're so sorry for the inconvenience caused to you.
But could you please so kindly to offer us your order number to review@berrylook.com so that we can help you as quick as possible?
Thanks for your cooperation.
Berrylook

Illinois
1 review
8 helpful votes
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So sorry, AVOID
October 3, 2018

I ordered clothes on Sept. 14,2018. I paid almost $30 extra for rush shipping. I'm still waiting for my order. They sent me a fake tracking number, too! AWFUL company! I've complained several times via email and I get is grammatically incorrect, ridiculous responses. I'm in a dispute with them right now. Avoid the aggravation, shop someplace else.

Date of experience: October 3, 2018
Berrylook B. Berrylook Rep
over a year old

Dear Customer

Thanks for your ordering from our websites, we apologize that you had an unpleasant experience with your order.
Could you please tell me your order number at review@berrylook.com so that we can solve your problem as soon
As possible.

I am looking forward to your kindly reply.

Berrylook

Kenya
1 review
3 helpful votes
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Best in fashion
March 13, 2019

This is by far the best fashion platform I have come across in a long time. They delivered my shoes within their given time and everything came intact. I will definitely be coming back for more very soon

Date of experience: March 12, 2019
Berrylook B. Berrylook Rep
over a year old

Dear Valued Customer,

Good day,

Thank you for your review.

Hope we meet your service expectation and we assure that your complaint will be handled in a strict and serious way to improve our service.

If you have any other concern, please feel free to contact us.

Thank you and have a great day!

Colorado
1 review
3 helpful votes
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I ordered a pair of snow boots in January. Order took 6 weeks to reach "shipped" status--and another two to be delivered last of March (Spring--too late to wear this season).
Quality (moderate) was as expected for low price and item IS wearable, though tight-fitting (even after ordering half-size larger than usual). After my experience and reading many poor reviews, I will avoid ordering from this company again.

Date of experience: March 31, 2019
Berrylook B. Berrylook Rep
over a year old

Dear customer,
Thanks for sharing your shopping experience on us.
We're so sorry for the inconvenience caused to you.
But could you please so kindly to offer us your order number to review@berrylook.com so that we can help you as quick as possible?
Thanks for your cooperation.
Berrylook

Ireland
1 review
3 helpful votes
Follow Fionnuala S.
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I ordered a jacket from Berrylook, looked lovely on website but received a very cheap looking garment, nothing like one displayed. No return address available so emailed them numerous times but never got any replies. Stay away.

Date of experience: September 23, 2020
Canada
1 review
4 helpful votes
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Items are not even close to photos... non wearable, absolute garbage! Hand sewn in the worst quality, material is not what they claim... there are no identifying tags... this company is an complete scam... promised me a refund 4 months ago... 100

Date of experience: August 18, 2019
Berrylook B. Berrylook Rep
over a year old

Dear customer,

So sorry for the inconvenience caused to you.

Could you please send us your order number or register email address so that we can help you soon?
Thank you so much for your cooperation.

Any problem, please feel free to contact us via review@berrylook.com.
Berrylook

Pennsylvania
1 review
6 helpful votes
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Zero stars
December 20, 2018

Berrylook is a fraudulent company. If you live in the U.S. do not order from them. We have way too many other shopping options here. I'm convinced all positive reviews for this site are fake and submitted by the company. Just read them, it's all broken English. I placed (and was charged for) my order 11/11/18. Still have not received it. Requested a full refund repeatedly. They refused. Stealing money. You should be ashamed of yourself.

Date of experience: December 20, 2018
Berrylook B. Berrylook Rep
over a year old

Dear customer,
Thanks for sharing your shopping experience on us.
We're so sorry for the inconvenience caused to you.
But could you please so kindly to offer us your order number to review@berrylook.com so that we can help you as quick as possible?
Thanks for your cooperation.
Berrylook

Pennsylvania
1 review
2 helpful votes
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Don't bother!
December 19, 2018

Still waiting! I ordered 3 pair of boots and 3 coats back in early Nov. They respond dedicated after my last review and said I'll receive in a few days, yeah right! Don't trust these people, their all money hungry!

Date of experience: December 19, 2018
Berrylook B. Berrylook Rep
over a year old

Dear customer,
Thanks for sharing your shopping experience on us.
We're so sorry for the inconvenience caused to you.
But could you please so kindly to offer us your order number to review@berrylook.com so that we can help you as quick as possible?
Thanks for your cooperation.
Berrylook

New York
2 reviews
7 helpful votes
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Still liars
December 13, 2018
Updated review

I have been dealing with oriental imports for a while--takes about a month--how can this site promise rapid delivery. Also says on their tracking shipping from ca 2 weeks ago yet they just sent me email saying shipping from china.

Date of experience: December 13, 2018

Liars
December 11, 2018
Previous review

Promised 2 week del it's been 3 and they haven't shipped yet--customer service is a farce. They don't respond

Date of experience: December 11, 2018
GB
1 review
8 helpful votes
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Totally fraud
August 16, 2018

Placed my order months ago. Neither goods nor refund has been made. They pretend to send emails and messenger messages as if they are doing something. They have taken the order number about 10 times and done nothing about it. Big worry is they keep advertising on Facebook to catch more innocent customers. There was no option for ZERO STAR hence had to give one

Date of experience: August 16, 2018
Berrylook B. Berrylook Rep
over a year old

Dear Customer

Thank you for your order and post here, we are sorry for the delay and inconvenience caused, would you please offer us your order number and the problem with your order to
review@berrylook.com so that we can confirm with relevant department and solve your problem as soon as possible.

Thank you for your kind support and cooperation.

Berrylook

Washington
1 review
0 helpful votes
Follow Marina L.
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These guys are scammers, very poor quality merchandise. Took a few months for items to arrive. Trying to return items which don't look good and getting the run around. It's going to be a struggle to get my money back, if at all possible. Would never order from them again.

Date of experience: July 15, 2021
Serbia
1 review
5 helpful votes
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This is a SCAM company!
November 9, 2019

I paid for a dress on 25 September. A month later and several emails sent I got reply that item was shipped to Beijing airport. 3 weeks later item neither arrived nor I can get any other detail but generic email, similar to those company has been using even here to answer a specific customers complains!?
To anticipate Berry look admin typical reply asking for the order number to allegedly help the customer, here it is: e *******. I want either to know when my item will exactly arrive or get money refund!
I hope some legal action could be taken against this company.

Date of experience: November 9, 2019
Berrylook B. Berrylook Rep
over a year old

Dear customer,

We are sorry that you are not satisfied with our services and items, we have sent the solution to your email (d************@gmail. Com)and we will do our best to help you.

Thank you for your support and understanding. Hope you are happy every day.

California
1 review
1 helpful vote
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If I could leave zero stars I would. I received a defective item after waiting two months (dress and jacket totally different colors, see photos), which they acknowledged was defective - but only offered 1/3 of the value in refund, or a coupon for slightly more, still less than 1/2. They only accept returns if you send it USPS with no signature required - in other words no way to tell if they receive it. Such a brilliant scam they have going. Only accepting PayPal helps them avoid reversed credit card charges. Totally dishonorable company.

Date of experience: November 13, 2018
Berrylook B. Berrylook Rep
over a year old

Dear customer,
Thanks for sharing your shopping experience on us.
We're so sorry for the inconvenience caused to you.
But could you please so kindly to offer us your order number to review@berrylook.com so that we can help you as quick as possible?
Thanks for your cooperation.
Berrylook

Canada
1 review
13 helpful votes
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RIP OFF COMPANY
July 17, 2018

This company is just a joke, I placed an order in May for over $180.00 & I have never received anything from them., it is now July 17. They do not answer emails or any form of communication
I don't understand how they can steal from people like that?

Date of experience: July 17, 2018
Berrylook B. Berrylook Rep
over a year old

"Dear Customer

Thank you for your order and post here, we are sorry for the delay and inconvenience caused, would you please offer us your order number and the problem with your order to review@berrylook.com so that we can confirm with relevant department and solve your problem as soon as possible.

Thank you for your kind support and cooperation.

Berrylook"

Overview

The overall reputation of Berrylook is significantly marred by consistent customer dissatisfaction regarding product quality and customer service. Customers frequently report receiving items that do not match their orders, often citing poor construction and sizing issues. Delays in shipping and a lack of responsive customer support for returns exacerbate frustrations, with many feeling misled by the company's claims. While a few positive experiences were noted, they are overshadowed by a prevailing sentiment of disappointment and distrust, leading customers to advise others against making purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
107
value
106
shipping
110
returns
96
quality
105
This company does not typically respond to reviews
+263