I bought two dresses for my wife, the two items received with large stains and bad smells, nothing looks like photos, they are a second factory items that can't be sale anywhere. Definitely will apply for the dispute process with PayPal and happy to send back the items to sender, so be careful and don't deal with this company.
Don't buy from Berrylook! Worst online experience ever! Ordered 28 Nov. Not delivered by promised delivery date. Lots of excuses by email. Asked for refund. Nothing received in bank yet!
Think this is scam to take your money!
Dear customer,
Thanks for sharing your shopping experience on us.
We're so sorry for the inconvenience caused to you.
But could you please so kindly to offer us your order number to review@berrylook.com so that we can help you as quick as possible?
Thanks for your cooperation.
Berrylook
It was so easy to track where your package was, the amazing quality of the dress I bought shocked me. I'm actually in love with this store, totally buying from here again! And they have so many different products! You're bound to find what you want!. 100% recommended.
Dear Valued Customer,
Good day,
Thank you for your review.
Hope we meet your service expectation and we assure that your complaint will be handled in a strict and serious way to improve our service.
If you have any other concern, please feel free to contact us.
Thank you and have a great day!
I think I've found my new favorite store for dresses! The website is super cute with many options for a perfect girly outfit for engagement shoots, bridal shower,
Weddings, etc. They've certainly mastered the lace trend and there are no
Shortages of off the shoulder tops. Great experience!
Dear Valued Customer,
Good day,
Thank you for your review.
Hope we meet your service expectation and we assure that your complaint will be handled in a strict and serious way to improve our service.
If you have any other concern, please feel free to contact us.
Thank you and have a great day!
Avoid the site at all cost. Items took 2 months to arrive. None the items fit. Whatever conversion table they are using does not correspond to US sizes. That was only the beginning of the nightmare. Like other customers, having a root canal without nova cane is less painful than dealing with their customer service department. Lesson learned do not order anything online that is coming from China.
Ordered in early May, almost August now and still waiting. Contacted customer service and twice to be told is has shipped. At this point, I'm doubtful. Wish I had seen these reviews before I bought. Might as well have thrown my $50.00 out a window. DO NOT buy from this site. Total scam artists...
Have been waiting almost a month for 3 shirts and 2 pair of boots. They are quick to take your month but their service is really, really bad. Everything comes from China so I can just guess on the quality. Wish I read the reviews and rating before ever purchasing from them. Maybe I'll get my stuff by summer at this rate.
Dear customer,
Thanks for sharing your shopping experience on us.
We're so sorry for the inconvenience caused to you.
But could you please so kindly to offer us your order number to review@berrylook.com so that we can help you as quick as possible?
Thanks for your cooperation.
Berrylook
I ordered clothes on Sept. 14,2018. I paid almost $30 extra for rush shipping. I'm still waiting for my order. They sent me a fake tracking number, too! AWFUL company! I've complained several times via email and I get is grammatically incorrect, ridiculous responses. I'm in a dispute with them right now. Avoid the aggravation, shop someplace else.
Dear Customer
Thanks for your ordering from our websites, we apologize that you had an unpleasant experience with your order.
Could you please tell me your order number at review@berrylook.com so that we can solve your problem as soon
As possible.
I am looking forward to your kindly reply.
Berrylook
This is by far the best fashion platform I have come across in a long time. They delivered my shoes within their given time and everything came intact. I will definitely be coming back for more very soon
Dear Valued Customer,
Good day,
Thank you for your review.
Hope we meet your service expectation and we assure that your complaint will be handled in a strict and serious way to improve our service.
If you have any other concern, please feel free to contact us.
Thank you and have a great day!
I ordered a pair of snow boots in January. Order took 6 weeks to reach "shipped" status--and another two to be delivered last of March (Spring--too late to wear this season).
Quality (moderate) was as expected for low price and item IS wearable, though tight-fitting (even after ordering half-size larger than usual). After my experience and reading many poor reviews, I will avoid ordering from this company again.
Dear customer,
Thanks for sharing your shopping experience on us.
We're so sorry for the inconvenience caused to you.
But could you please so kindly to offer us your order number to review@berrylook.com so that we can help you as quick as possible?
Thanks for your cooperation.
Berrylook
I ordered a jacket from Berrylook, looked lovely on website but received a very cheap looking garment, nothing like one displayed. No return address available so emailed them numerous times but never got any replies. Stay away.
Items are not even close to photos... non wearable, absolute garbage! Hand sewn in the worst quality, material is not what they claim... there are no identifying tags... this company is an complete scam... promised me a refund 4 months ago... 100
Dear customer,
So sorry for the inconvenience caused to you.
Could you please send us your order number or register email address so that we can help you soon?
Thank you so much for your cooperation.
Any problem, please feel free to contact us via review@berrylook.com.
Berrylook
Berrylook is a fraudulent company. If you live in the U.S. do not order from them. We have way too many other shopping options here. I'm convinced all positive reviews for this site are fake and submitted by the company. Just read them, it's all broken English. I placed (and was charged for) my order 11/11/18. Still have not received it. Requested a full refund repeatedly. They refused. Stealing money. You should be ashamed of yourself.
Dear customer,
Thanks for sharing your shopping experience on us.
We're so sorry for the inconvenience caused to you.
But could you please so kindly to offer us your order number to review@berrylook.com so that we can help you as quick as possible?
Thanks for your cooperation.
Berrylook
Still waiting! I ordered 3 pair of boots and 3 coats back in early Nov. They respond dedicated after my last review and said I'll receive in a few days, yeah right! Don't trust these people, their all money hungry!
Dear customer,
Thanks for sharing your shopping experience on us.
We're so sorry for the inconvenience caused to you.
But could you please so kindly to offer us your order number to review@berrylook.com so that we can help you as quick as possible?
Thanks for your cooperation.
Berrylook
I have been dealing with oriental imports for a while--takes about a month--how can this site promise rapid delivery. Also says on their tracking shipping from ca 2 weeks ago yet they just sent me email saying shipping from china.
Promised 2 week del it's been 3 and they haven't shipped yet--customer service is a farce. They don't respond
Placed my order months ago. Neither goods nor refund has been made. They pretend to send emails and messenger messages as if they are doing something. They have taken the order number about 10 times and done nothing about it. Big worry is they keep advertising on Facebook to catch more innocent customers. There was no option for ZERO STAR hence had to give one
Dear Customer
Thank you for your order and post here, we are sorry for the delay and inconvenience caused, would you please offer us your order number and the problem with your order to
review@berrylook.com so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Berrylook
These guys are scammers, very poor quality merchandise. Took a few months for items to arrive. Trying to return items which don't look good and getting the run around. It's going to be a struggle to get my money back, if at all possible. Would never order from them again.
I paid for a dress on 25 September. A month later and several emails sent I got reply that item was shipped to Beijing airport. 3 weeks later item neither arrived nor I can get any other detail but generic email, similar to those company has been using even here to answer a specific customers complains!?
To anticipate Berry look admin typical reply asking for the order number to allegedly help the customer, here it is: e *******. I want either to know when my item will exactly arrive or get money refund!
I hope some legal action could be taken against this company.
Dear customer,
We are sorry that you are not satisfied with our services and items, we have sent the solution to your email (d************@gmail. Com)and we will do our best to help you.
Thank you for your support and understanding. Hope you are happy every day.
If I could leave zero stars I would. I received a defective item after waiting two months (dress and jacket totally different colors, see photos), which they acknowledged was defective - but only offered 1/3 of the value in refund, or a coupon for slightly more, still less than 1/2. They only accept returns if you send it USPS with no signature required - in other words no way to tell if they receive it. Such a brilliant scam they have going. Only accepting PayPal helps them avoid reversed credit card charges. Totally dishonorable company.
Dear customer,
Thanks for sharing your shopping experience on us.
We're so sorry for the inconvenience caused to you.
But could you please so kindly to offer us your order number to review@berrylook.com so that we can help you as quick as possible?
Thanks for your cooperation.
Berrylook
This company is just a joke, I placed an order in May for over $180.00 & I have never received anything from them., it is now July 17. They do not answer emails or any form of communication
I don't understand how they can steal from people like that?
"Dear Customer
Thank you for your order and post here, we are sorry for the delay and inconvenience caused, would you please offer us your order number and the problem with your order to review@berrylook.com so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.
Berrylook"
Answer: Hello, Berrylook is legit and just feel free to shop here.
Answer: Hello, could you please tell me your order number so that I can help you soon? Any question, just contact via review@berrylook.com. Thank you.
Answer: Dear Customer, Thank you for your order and post here, we are sorry for the inconvenience to you. Would you please offer us your order number and the problem with your order to review@berrylook.com So that we can confirm with the relevant department and solve your problem as soon as possible. Thank you for your kind support and cooperation.
Answer: Dear Customer Thanks for your ordering from our websites, we apologize that you had an unpleasant experience with your order. Could you please tell me your order number at review@berrylook.com so that we can solve your problem as soon As possible I am looking forward to your kindly reply. Berrylook
Answer: Dear customer, Thanks for your concern on our website and I am pleased to be of serving at you. We are located in Hongkong. All the items will be shipped out from Hongkong. The process time is 5-7 business days. The shipping time depends on the shipping method you will choose. We have two shipping methods available, the details are as followed: Super Savings: It takes about 7-15 business days to you after we send the order out; Expedited Shipping: It takes about 3-6 business days to you after we send the order out. Any other questions, please feel free to contact us.
Answer: "Dear customer, Thanks for your email. We are sorry to hear that. Even if you saw some bad reviews about our websites, everything has two sides, and as the saying goes ""Ten thousand people have ten thousand Different views on Hamlet."" You can have a try by yourself. Also, we guarantee the good quality of our products. Please contact us if you have received damaged product. It will be solved timely till your satisfaction."
Answer: I am requesting a full on order number: E997452 if they don't deliver it in a week from today. I am fed up waiting. Thanks! Kind regards, Mavakala Kinkani
Answer: Dear Customer, Thank you for your order and post here, we are sorry for the inconvenience to you. Would you please offer us your order number and the problem with your order to review@berrylook.com So that we can confirm with the relevant department and solve your problem as soon as possible. Thank you for your kind support and cooperation.
Answer: Hello, I've checked your order and the refund has been applied but it meets some problem and now it is still in processing, thanks.
Answer: Dear Customer, Thank you for your order and post here, we are sorry for the inconvenience to you. Would you please offer us your order number and the problem with your order to review@berrylook.com so that we can confirm with relevant department and solve your problem as soon as possible. Thank you for your kind support and cooperation.
The overall reputation of Berrylook is significantly marred by consistent customer dissatisfaction regarding product quality and customer service. Customers frequently report receiving items that do not match their orders, often citing poor construction and sizing issues. Delays in shipping and a lack of responsive customer support for returns exacerbate frustrations, with many feeling misled by the company's claims. While a few positive experiences were noted, they are overshadowed by a prevailing sentiment of disappointment and distrust, leading customers to advise others against making purchases from this company.
This summary is generated by AI, based on text from customer reviews
Dear Customer
Thank you for your order and post here
Would you please offer us your order number and the problem with your order to review@berrylook.com so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.