Shari's Berries

AWFUL! ZERO STARS! I placed an order for Mother's Day. I received an email, NOT a phone call, letting me know that they were "sorry" that they couldn't deliver my gift until 3 DAYS later. This they let me know at 6 pm the DAY IT WAS TO BE DELIVERED! Oh, but they will refund the delivery charge, oh really? They can take that delivery charge and shove it up their $#*!. What any reputable company would have done, they would have called me on the phone, apologized and sent the whole order for free. DO NOT ORDER FROM THIS COMPANY! HORRIBLE, NO GOOD, there are PLENTY of OTHER COMPANIES THAT WOULDS BE HAPPY to have your business. This company couldn't careless. ANY GOOD REVIEWS WERE WRITTEN BY THE OWNERS!

Order for my co workers for Valentine's Day when it arrive I was disappointed paid to separate shipping for two boxes of strawberries going to the same place what a rip off when I opened the box wasn't impressed at all nothing like the pictures they were average size berries covered with chocolate that's all you could get 3times that amt if you purchase from a supermarket and drizzle chocolate on it for way less spen 80bucks not worth that at all maybe $20 please save your money

I ordered flowers and strawberries from them. I just googled it and they popped up. However, I realized that the address I got was off by one number and it was incorrect house. I emailed them right away to fix it, they respond with what I posted below. WHAT the HECK... so just send it to the wrong house it's not a problem, we already have your money so sucks for you is what they're saying. MIND you, the date for delivery was two days out. Their policy states they can't do anything if it's delivered or shipped... it was neither... it was barely processed.

"Dear Lucy,
Thank you for contacting to us. We're fully committed to our 100% Smile Guarantee, After carefully reviewing your order # W*******0420 I am so sorry but changes and cancellations are not possible at this time because this order has been processed for delivery already.
We're sorry for any inconvenience this has caused, and look forward to helping you deliver a smile soon!
Sincerely Yours,
Felyn Grace T.
Sales and Service Specialist
1-800-FLOWERS.COM
*******@1800flowers.com

I ordered flowers for same day delivery. After 6 hours i called. They told me they coyldnt deliver today so i asked for a refund. 5 minutes later i get a text message the order was delivered. So i called again. That person told me it was delivered and my refund was still getting processed because of the trouble. 2 hours later the person that was suppose to receive the flower told me she didnt get anything. So i called again. After 30 minutes the person told me it was delivered to the adress. I told him to call the flower show. Which was closed by that time. Next day i call again. Same answer and i had to request 3 times to call the shop which never picked up the phone. Over an hour later i still have a email aboit the cancelation or do i know where the flowers are at. And they said the day before after 24 hours i receice a email. So at this point i have no flowers and no money.

Ordered Dozen Gourmet Dipped Fancy Strawberries on 11 Feb. Paid $9.99 for GUARANTEED 14 February, Valentine's Day delivery. Paid $14.99 for Early Morning delivery. The items won't be delivered until 15 February. I was told the issue was UPS which, as a customer, is not my issue. My issue is I paid for GUARANTEED delivery date and time. I was offered refund of the GUARANTEED delivery fees. In my opinion, I should have been offered a full refund with the item still to be delivered.
The main objective to my order wasn't WHAT I ordered, it was the day it was to be delivered... Valentine's Day.
I will not be ordering from Shari's Berries again. They did not fulfill their GUARANTEE (that is on their web page) to make it right.

I order 2 boxes of strawberries with chocolate Idk if they dropped but they had sand on the strawberries and they were kind of melt never gonna order here bad quality

This company is a big ripoff, I paid $57.00 for 6 strawberries and a small bear for Valentine's day, when the I opened the box I was so disappointed with size of the strawberries they were half of the size of what was advertised, they were so small it only filled half of the hole of the tray it came in, plus in the add it shows it would come with a dish to them in, I was so embarrassed to give the to my girl friend that I went out and spent more money to buy her roses. STAY AWAY FROM THIS COMPANY!

Can I do negative stars here? Here's an update: I was supposed to receive a replacement order and full refund (according to the customer service rep) for the incorrect order that was sent on Valentine's Day for my boyfriend, but the order couldn't be shipped for two weeks - set to deliver on February 26th. Fine. So what happens? I receive a HALF refund and the order never came. Today, March 1st, I call to see where the replacement order is and it was NEVER PROCESSED. WHAT A JOKE.

Never again will I order from here. Places an order on a Thursday for Friday and order is still not here. Customer service sucks, not helpful. Waste of $. I would NOT recommend

I placed and order for 1 dozen berries on Wed Dec 20 and payed extra for GUARANTEED delivery on Fri Dec 22. On Fri Dec 22 I received an email
Advising the order will not be delivered until Tue Dec 26. I pulled up UPS
Tracking and was able to determine the package (obviously perishable food)
Arrived at their Savannah GA Distribution Center at 150pm local time on
Fri Dec 22. I spoke with UPS laughable customer service in India (after
Holding for over an hour) to inquire why (obviously perishable food) will
Be sitting at their Savannah GA Distribution Center for FOUR days. Keep
In mind, the destination address is also in Savannah. In broken English,
They could offer no explanation. Nor could Shari's equally laughable
Customer service (in India) offer an explanation. Bottom line, AVOID Shari's Berries or any other FTD Company. There are MANY other RELIABLE alternatives. Who have customer service representatives IN the UNITED STATES.