Shari's Berries

I was worried reading all these bad reviews when I bought a cake for someones birthday. But I know everyone who has a bad experience writes a bad review while people who have a good experience only sometimes leave a review. So reviews are usually tilted to one side. So I thought Id take a chance.
I wake up the day its meant to be delivered and to my dismay, the tracking says its still in Memphis Tennessee. Not in Washington where it was suppose to be. I call Fedex and they say the plane its on is having technical difficulties but there's a good chance it will still be delivered that day. Long story short its not delivered and I'm Mad. Really mad.
You might be wondering why I left a 5 star review, This is why. The next day I call shari's berries and was instantly answered by a very nice man who was clearly a native English speaker probably somewhere in the US. He was extremely helpful and made me feel like a valued customer. Even though it was technically fedex's fault, they took full responsibility. I was ready to never use them again, but now im more confident in sharis berries than I was before I placed my order. I will buy from them again.
I wish I remembered my customer support representatives name, because he turned an angry customer about to rage all over the internet into a happy customer. The call was on 9/20 from 8:48am and lasted 16 min 59 secs. If sharis Berries is reading this, give that guy a raise.

Mothersday 2017. Delivery for my wife not here at of 10am. Call to the OFFSHORE Service Center ensured I got crappy service and no help. Off course I couldnt know this because I have no idea what the Rep was saying.

I got a refund and was told the order was in route and would be here by 10:30am. However with the assistance of Fedex the Clown, it didnt arrive until 1pm,

Of course the delivery coward left it in the sun by the garage and slinked away. Door was open, people here but no knock no doorbell. But hey thats how delivery clowns work.

No Sharis Berries and no Fedex- ever. Bad service and they could care less. Just give your wife or mom a big hug and set $50 on fire. Youre further ahead then dealing with sharis berries and fedex.

I called to cancel my order on 11 February the representative said ok and i would be
Credited in 5 to 7 days, an hour later i received an email saying I couldn't cancel because
My order was "PROCESSED" so I emailed back and reminded them about the call. The
Next day I received ANOTHER email asking me for my order information(now I'm starting to
Boil) I give them the information. The next day same stupid email arrives saying I couldn't cancel. Today I get an email saying "HOORAY YOUR ORDER SHIPPED"
I will not be using them again----BTW-----the ORIGINAL Shari's Berries went BANKRUPT
In 2011.

I have ordered many times in the past and neverbhad an issue. So I placed an order for the happy face berries for my boss on bosses day. I had it delivered to my house the day before (a Thursday) to make sure I got it on time and everything was ok with the order. THANK GOD I DID. The berries were super small and horribly decorated (see pics). I called to complain and ask for a replacement. Come to find out they use "local shops" to make many of their orders. I was super annoyed and said I want my order to come from them directly since I never had an issue in the past, and I dont want some "local shop" to make my order. I was told they could not do a replacement order for the next day (Friday) but offered me Monday (next business day). I accepted and then after checking my confirmation email see that they again chose a "local shop" to make my order. I called a second time and was told that design i chose could not be done by them, but I can choose a different design and they will ship direct from them, not from a local area. I agreed... but now my order would be coming on Tuesday. So Tuesday comes... no berries. I called now a 3rd time and was told they will have it to me "as soon as possible ". Dont waste your time or money

The worst customer service on the planet. Disrespectful to the sick and elderly on the phone. Then they hang up on you and block your number. They won't last treating their customers like that.

I am giving 1 star because I cannot select 0 stars! These used to be the best quality products, great large delicious strawberries and reasonable pricing. Not anymore! Because my grand-daughter loves strawberries, I wanted to get her some to deliver before Christmas this year. I placed my order ($60) wrote her a fun little card and selected my shipping option which based on the day said there was no additional charge. Once my order was complete - and only AFTER it was complete - did I get my confirmation stating they were charging me over $80 - they tacked on shipping that was NEVER previously mentioned, in fact they went out of their way to give me shipping options showing no fee, but it sure got charged. I immediately called to cancel my order. No way was I paying 1/3 of the price of the gift for shipping - that's ridiculous! I spoke to someone that barely spoke English, I could barely hear her & she was not knowledgeable about the service at all. I hope to God she at least cancelled it correctly! EXTREMELY DISAPPOINTED!

I ordered something for a friend's birthday. The standard fee of shipping was 15.99 and then I paid an EXTRA 15.99 to get it delivered before noon. Big surprise, it wasn't! I called them and they apologized and kept saying that the item is in transit and that I should call ups to see what time it would be delivered because they can't call ups. I waited a bit longer and finally at 2pm I called ups. They told me they didn't even have the package yet and if they did get it today they wouldn't delivery it until the next day. I called Shari's berries back and they were still insisting it was still in transit even though I told them I called ups personally. If I could give this company a rating of 0 I would, if they can't guarantee the date I was promised they should say so. Her birthday was on a Thursday so she took Friday off for a long birthday weekend and they offered to have it delivered the following Tuesday! Ha! NEVER ORDERING FROM SHARI'S BERRIES EVER AGAIN

We wanted to do something different/special and fun for Mother's Day. I ordered in plenty of time and even paid an extra $9.99 for Saturday before MD delivery(not sure why as I ordered in plenty of time... but I let it go.) Got an email that Saturday stating the order would arrive the 11th(3 days AFTER MD)... I called immediately and was assured that the order was ON ITS WAY and would arrive that day. I called our mom that night to find out NOTHING was delivered. I stayed on the phone for an hour trying to get my refund. I finally got a refund confirmation and I wait to see if this refund appears on my CC... HORRIBLE EXPERIENCE! Soooo frustrating!