Shari's BerriesReviews 2,114

Bought a $60 assortment of nuts as a gift for my Mom's BD. Parent's are in their 80's and seemed like a good snack for TV watching. A couple month's later, I was going to resend a similar gift and they reluctantly told me "not to waste my money". Only 1 bag of nuts was edible. They discarded all the others for either poor taste or staleness. I then reviewed the gift on Shari's Berries survey. They actually offered me a refund or replacement! Yay! How nice... Until I decided on the refund, that is. I have been unable to complete the process on line and have spent over an hour on the phone with two different CS reps with no resolve. I am now forced to wait for a "call back" for the elusive supervisor. I WAS planning on re-ordering, but I highly doubt I will now. So much for saving a customer, Shari's Berries. You blew it.

This review is more about customer service than the website. I received an email from the recipient of an order I sent for her anniversary. She had the courage to tell me that the berries smelled bad and appeared to be rotten. I've never had this experience with Shari's Berries before. When I called for a resolution, Sam was exceptionally helpful. I hope this was a one-time disappointment as far as the product, but my first cust. Serv. Experience with them was a good one.

I ordered 12 assorted chocolate covered strawberries for my wife for Valentine day

This was her response when she saw the package was from Sheri's Berries.

With a big smile on her face she said "Oh how sweet, you got me something from Sheri's Berries. I hope it is chocolate covered strawberries, I love those."

This is what they looked like when she first opened the box.

1. They were medium to small in size.
2. They were fully covered with chocolate without leaves showing which I thought was strange since they didn't look that way online, and I found out why.

This is what they were like when she started to eat them.

1. The strawberries were small with a thick coating of chocolate on them to make them look bigger than they really were.
2. The strawberries were soft, tasted and smelled like they had been frozen for a month and then covered with chocolate while frozen.
3. Most of the strawberry juice had accumulated between the chocolate and the strawberries so when she took the first bite all the juice came running out all over the places. They were not in any shape or form "fresh".

This is what happened after that.

She looked at me and said without smiling "Thank you for being so thoughtful, you are so sweet." It then looked like she choked down the rest of the first one. Then she said "I'm going to put the rest in the fridge for later."

Well, later never came. I ate one the next day to see what they were like and yuk it sucked. I never saw her eat another one and after a few days the box was gone out of the fridge never to be seen again.

I have never been so embarrassed. I could have bought bigger, fresher strawberries from my local grocery store. Buying these strawberries from berries.com/Sheri's Berries was the worst mistake I have ever made when buying a present for my wife. I will never buy from them again and have told all my friends at work what happened. I also gave feedback to the Hannity website because I bought these based on their sales pitch.

Now I understand why berries.com doesn't have a consumer reviews section on their site. There wouldn't be any good reviews.

I bought a Groupon for $15.00 that gave me $30.00 worth of product. I went to the site and started to order. I made my choices, added my groupon and proceeded to place the order. I had to pay an additional $47.96 for my order of a dozen strawberries. I placed the order and it arrived on valentines day. I opened the box to discover that the strawberries are tiny. The are also covered completely stem and all in fake chocolate. My 2yr old strangled on stem piece. Most of the strawberries were only half ripe. I called customer service and they agreed to refund me. Only to find out that they wont refund my Groupon. They keep telling me that they are sorry and will give me a store credit for the groupon. When I was on the phone with them twice it took forever on the calls. The second call as 28mins. Long. And she told me I had to voice my concerns on the website.

I ordered product as a Valentines day surprise. I ordered 3 days in advance. Paid an exorbitant shipping rate for on time delivery (almost double the product cost). They rely on the weather as an excuse. They ship from San Diego and the shipping address is in Huntington Beach, CA and the weather is perfect in both locations. They say they are working 24/7, yet there is no one answering the phones.

I will never order, nor recommend this outfit. OBTW, my spouse has yet to receive anything.

I purchased the morning shipping which on the site i was ordering from said 8am - 9am. Didnt recieve two of the packages till 10:30 am. then my third package arrived at 4:32pm. When i called to get a refund for the morning shipping they said the times i told them i was suppose to be getting for what i paid for they said they didnt offer those times. Also none of my packages that were suppose to come with cards never came with cards. Worst valentines day EVER! Never buying from these guys again and i advise you to do the same. I probably wont ever get my money back that i spent. What a horrible way to do business.

DON'T EVER PURCHASE ANYTHING FROM THEM. I placed an order Feb. 6 for a half dozen chocolate covered strawberries. I paid extra for it to be delivered Valentines Day, Feb. 14, today. $40 for 6 strawberries, AND THEY AREN'T GOING TO BE DELIVERED UNTIL MONDAY! They ruined the day for me, now I have to rush out and find somewhere that still has stuff left. DON'T TRUST THIS COMPANY. They will create more headaches than anything else.

Shari's Berries is a terrible business. I ordered today from their website for Valentine's Day. I couldn't see the total charge until AFTER processing finished, at which time I discovered they had charged me $48 dollars (no mistake, 48 DOLLARS) for shipping, for just 12 berries!

And they didn't give me the 20% discount that was promised "during checkout". When I called them about it they tried to tell "we can't change the order, since it's been processed". What? I ordered just 10 minutes ago! TERRIBLE customer support, and deceptive website practices, hiding the total charge until after you complete the order. Don't order from this place.

I've had nothing but great chocolate dipped strawberries from Shari's Berries. Big, sweet, beautifully decorated (for a strawberry...) treats that the ladies (and guys) in my office just love.
Plus, the chocolate dipped cherries were a big hit also.
I order both multiple times a year and haven't had any problems.
I can, however, see how shipping a perishable such as this across the country from California during the summer months might be an issue even when packed in dry ice. Use your common sense.

Ordered these for my mum for mother's day.
The ice pack melted in transit, and if she wouldn't have been there the moment they were delivered, they would have been completely ruined. She placed in the fridge to reharden the chocolate.
I contact customer support to let them know that sending them two day when Washington is having 90 degree weather is not smart. Told them of what my mum got and they promptly delivered NEW berries overnight at no cost.
A+ customer service.

I was excited to try this web and send strawberries for valentine day. The price was high but it was fine, I thought to give it a try. However, I stopped and did not submit the order since they do not show you how much is shipping and other fees they added, they do not tell you, before they have all your info. At the end, $ 49.00 they show on the web becomes more than $80.00! They need you credit card before they show you the final price! I don't think it is right.