Shari's Berries

My boss asked me to make an order for mothers day. He requested I order 3 packages 1 for his wife 1 for his mother in law and he said I could order something for myself. The only order that was right for the amount of money the flowers and chocolate covered strawberries should have come perfect but no I ended up having to rip off all the dead flower pettles and the strawberries that we pay 15.95 for shipping because of the special box and ice packs to keep them cold was a complete failure. They strawberries were melted and chunks of chocolate were falling off. That was the 1st package that was over $100 dollars. Now his wife package was suppose to be 2 dozed red roses and Chocolate covered strawberries and chocolate covered cheese cake bites. She ended up getting a poinsettia looking plant and that was over $150 dollars. My package was just the chocolate covered strawberries and they were melted and chunks of chocolate were falling off the strawberries. I cut on open and the inside was mushy and looked old. I called the customer service line and they offered to send new packages but not till the 15th. These were mothers day gifts how was getting them on the 15th going to help? I ended up throwing away $60 in chocolate covered strawberries they were awful. I would not recommend this company to any one not even to send to someone I dont like no less someone I do. It was a waste of money and time and they didn't even care that they screwed up mothers day gifts for 3 people and by the looks of theses reviews a lot more moms than that. My whole bill was $360 dollars and I should call 911 because I was robbed!

It was definitely a waste of time to order this year. Not only was the delivery date I selected ignored with no warning, I can't get a decent answer or resolution to this and am now expected to be happy with a delivery on Monday. Had anyone taken the time to send this order overnight, it would've arrived on time. Had someone told me overnight was not an option and my delivery date could not be met, I would've cancelled and found another option. Instead, I'm being told that the date I chose (which was an available date on their website and which I paid extra for) was actually a "flex date" and they did not/will not pay for Saturday delivery. So these berries shipped from CA last night, will sit in FedEx warehouses ALL WEEKEND, and are expected to deliver Monday and still be edible. I can't imagine they will be edible, let alone presentable after being on trucks and in warehouses for 5 days. The only thing I was offered was $20 towards a FUTURE ORDER.

So instead of continuing to fight for any kind of Saturday delivery, I need a refund for what will most definitely be an inedible gift delivered 3 days too late. And calling is no help either. I sat on hold for over an hour before I had to disconnect. I went ahead and put my phone number in their callback queue, but based on the lack of response I've gotten by email, I don't expect their phone etiquette to be any better For what came up to almost $70, I expected so much more than this kind of treatment.

I have tried calling, I have reached out by email, I have been asked to send my order details through Facebook messenger, and after all of this, there is still no resolution and no concern about the missed delivery date or the fact that perishable food items will be sitting around for 5 full days at least before delivery is even attempted. Not OK at all!

I ordered 2 shipments for Mother's Day. I had mine come the week before so I could see and taste what I was also sending my own mother. They arrived in the afternoon by UPS. The box was warm to the touch. When I opened it, the box was warm inside. The "ice pack" was warm melted water! The chocolate on the berries had melted into a gooey mess.
I called shari's customer service immediately. After explaining the condition of the berries, I was told "SHARIS COULD NOT GUARANTEE THE CONDITION OF THE BERRIES AFTER THEY LEFT THE PREMISES! Yep... after the berries leave their company and goes to the shipper, they can't guarantee anything. This was repeated a couple of times to me!
I will say the customer service rep did offer to replace or refund my shipment. I opted for the refund, since they can't GUARANTEE the condition of the berries once shipped! Why take a chance?
I did put them in refrigerator and last night, we cut into them for a taste. The berry with white chocolate and pink sugar, had black fuzzy mold inside. Sickening. The rest of the berries went into the garbage.
No clue what condition the berries will be in that are going to my mom for Mother's Day. She is in Florida, so the berries may be warm, moldy, chocolate strawberry soup and I'll be incredibly embarrassed to have sent these for Mothers Day!
For a company that can't GUARANTEE their PRICY PRODUCT, I THINK THEY SHOULD PACK WITH MORE ICE OR DRY ICE OR make sure their shipper has refrigerators to insure quality that Sharis is unable to Guarantee.
Will not recommend nor will I ever order from them again! Delivered to me 5-05-17

I placed an order with Shari's Berries as a gift to be sent to my physical therapy group weeks in advance because I wanted delivery on a particular day. I made sure the street address was correct when placing the order online. I received an email indicating that the order was being prepared, another when it was shipped and FedEx notification when it was delivered. But the delivery confirmation showed no signature or name, no indication where it was left, just the time. The signature showed "Signature on File". What does that prove to me?... Nothing, absolutely nothing. It could have been left on the truck for all I know. So I called customer service, which by the way, should be called customer disservice. I spoke to someone that I could barely understand and had to ask her to repeat what she was saying. I explained that I wanted to be sure it was delivered correctly to the recipents I wanted. The person on the phone repeated all the information that I already knew from the FedEx confirmation. I again explained this was not acceptable to me and I wanted to know who signed for the package. The representative told me she would contact FedEx and call me back in 1 hour. Of course, I did not get a phone call back. I called the next day and was read the notes made by the previous rep indicating that I had demanded a call back in 1 hour... total lie. She went on to say this is their "policy" not to get a signature on delivery. Seriously, is that the most ridiculous policy?! My gift was addressed to a business that opens at 7am and closes at 8 pm and is always staffed. I was then passed on to a supervisor, I think, who was of no help and offered no solution. I will dispute this charge with the credit card company until they can prove it was delivered correctly.

Might update this later if I do get my order still and they turn out to be good. So, I ordered something for my sister for Mothers Day. She's been dealing with a lot and I wanted to cheer her up a bit. When I checked out my order was not even over $40. A bit later I get an email saying that I was charged almost $70! Needless to say I wouldn't of ordered if I knew they were going to be that much. I would of taken my chances making my own. I called the customer service # and got someone fairly quickly. He was hard to hear and didn't seem to be 100% when it came to speaking english. I've had to deal with worse so I was willing to try. I explained what happened he didn't seem surprised. Reading the reviews here I now know why. At first he told me that there was nothing they could do seeing as they were already shipped. I had just placed my order an hour ago at most and I made sure he knew that as well. I then asked him how my order went from not even $40 to $70. He gave me no answer and put me on hold several times saying he needed more info to verify my order. I verified my info and waited on hold again. When he came back on he again said there was nothing they could do for me. Not about to take that as a final answer I told him one of two things were going to happen. He would either cancel the order like I asked or get a manager on the phone right now. I was put on hold again. At this point I was ready and waiting to get in touch with Paypal and the bbb if he came back with the same bs answer. When he finally came back on I was amazed. He said that I would be getting a full refund and the berries would still be shipping out. At that point I thanked him for his "effort" and end our call politely as possible. I did get an email stating I would get a full refund so we will see if the berries and money show up. Ttfn

Delivered molded strawberries for Mother's Day to my wife. Worst present I've ever given. Worst company in the country, in my opinion.

Strawberries extra small… never see something like this before.Imv66 years old and I never expirience something like this

I ordered 12 assorted chocolate covered strawberries for my wife for Valentine day

This was her response when she saw the package was from Sheri's Berries.

With a big smile on her face she said "Oh how sweet, you got me something from Sheri's Berries. I hope it is chocolate covered strawberries, I love those."

This is what they looked like when she first opened the box.

1. They were medium to small in size.
2. They were fully covered with chocolate without leaves showing which I thought was strange since they didn't look that way online, and I found out why.

This is what they were like when she started to eat them.

1. The strawberries were small with a thick coating of chocolate on them to make them look bigger than they really were.
2. The strawberries were soft, tasted and smelled like they had been frozen for a month and then covered with chocolate while frozen.
3. Most of the strawberry juice had accumulated between the chocolate and the strawberries so when she took the first bite all the juice came running out all over the places. They were not in any shape or form "fresh".

This is what happened after that.

She looked at me and said without smiling "Thank you for being so thoughtful, you are so sweet." It then looked like she choked down the rest of the first one. Then she said "I'm going to put the rest in the fridge for later."

Well, later never came. I ate one the next day to see what they were like and yuk it sucked. I never saw her eat another one and after a few days the box was gone out of the fridge never to be seen again.

I have never been so embarrassed. I could have bought bigger, fresher strawberries from my local grocery store. Buying these strawberries from berries.com/Sheri's Berries was the worst mistake I have ever made when buying a present for my wife. I will never buy from them again and have told all my friends at work what happened. I also gave feedback to the Hannity website because I bought these based on their sales pitch.

Now I understand why berries.com doesn't have a consumer reviews section on their site. There wouldn't be any good reviews.

I ordered a gift of strawberries and cookies for a family member. Original price was $39.98. Advertised price was discounted 25% to $29.98. On the screen was a red and white box with an arrow. When I clicked on it, the box expanded with the message "Order now for an extra 25% off orders over $29. Discount automatically applied." (I have the screen shot). The extra 25% off never showed up at checkout. I was told they could only apply one discount per order and that 25% had already been applied. I said the word extra indicates an additional discount. Why would this box be on an ad that was already discounted?
I called customer "service" and had a very difficult time communicating with the agent. I asked to speak with a supervisor and first was told she was busy with several other customers. I was told to call back. I had already been on the phone for a while and said I wasn't going to call back to only go through this all over again. Then I was told that the supervisor wasn't there. I told her she was giving me conflicting information and finally got a supervisor.
The supervisor told me only one discount can apply. When I told her about the EXTRA 25% she told me she was unable to do it with her system, but another department would be able to do it. They would be in contact with me 24-48 hours later to apply the additional discount.
I have now received three emails from ProvideCommerce Customer Care and not one of these emails addresses the on screen offer of an extra 25% discount, and just restates I already had a 25% discount. They invite me to speak with them, but give no phone number. I've asked for contact information but none has been given.
The additional discount is only $7.50. It is not the money that is the issue but rather the false advertising and their unwillingness to address the situation.

Spend $200 on strawberry and the strawberry was small it wasn't worth the price I think y'all could have did better for the price I paid