Sally P.

I placed an order with Shari's Berries as a gift to be sent to my physical therapy group weeks in advance because I wanted delivery on a particular day. I made sure the street address was correct when placing the order online. I received an email indicating that the order was being prepared, another when it was shipped and FedEx notification when it was delivered. But the delivery confirmation showed no signature or name, no indication where it was left, just the time. The signature showed "Signature on File". What does that prove to me?... Nothing, absolutely nothing. It could have been left on the truck for all I know. So I called customer service, which by the way, should be called customer disservice. I spoke to someone that I could barely understand and had to ask her to repeat what she was saying. I explained that I wanted to be sure it was delivered correctly to the recipents I wanted. The person on the phone repeated all the information that I already knew from the FedEx confirmation. I again explained this was not acceptable to me and I wanted to know who signed for the package. The representative told me she would contact FedEx and call me back in 1 hour. Of course, I did not get a phone call back. I called the next day and was read the notes made by the previous rep indicating that I had demanded a call back in 1 hour... total lie. She went on to say this is their "policy" not to get a signature on delivery. Seriously, is that the most ridiculous policy?! My gift was addressed to a business that opens at 7am and closes at 8 pm and is always staffed. I was then passed on to a supervisor, I think, who was of no help and offered no solution. I will dispute this charge with the credit card company until they can prove it was delivered correctly.