Shari's Berries

I received these as a gift from my children. The strawberries were soggy and spoiled, but they did look very pretty.

A young coworker recently lost his grandfather, and we decided to send him and his younger siblings a gift. After looking around, we chose Shari's Berries. It was all downhill from there.

Our 63 dollar order came to a total of $101.67 after "fees" were added. Almost $40 to deliver some strawberries and chocolates? Talk about steep!

Then, their website changed the delivery address between confirmation and payment without giving me an option to override their erroneous "correction". I immediately emailed to have the address changed back to what I had put in (which was the correct address in the first place, mind you), and was informed by James that there was a problem with my order and my card would not be charged. Funny, considering my card had already been charged for the order and I'd received the confirmation email.

When I replied to that email to advise them that, contrary to their claims, my bank had, indeed, already been charged, I received no response.

After waiting a full 24 hours for them to respond, I gave up and got on the phone with them to get the address fixed. I was then told that they could not correct their mistake without authorizing my card for the full amount a second time. I explained, again, that they had already charged my card the full amount, and was told that I HAD to authorize a second payment in order to get the address corrected, and that they would then send me a refund for the second charge in 7 to 10 business days.

No, absolutely not. The customer service agent I spoke with acted like I was an idiot for refusing to allow them to charge my card a second time.

I cancelled the order and took my business elsewhere. If you can't correct your mistake without charging the customer twice, you shouldn't change the address provided in the first place. I will never use Shari's Berries again.

If I can give zero stars I would. I had been ordering from Shari's berries for quite some time now because my mother in law loves them. The last 2 times the delivery service was horrible with me getting emails that the gift was recieved when they weren't and it having it redelivered. But this past third time it was just worse. Alot worse. I ordered a gift of strawberries on 9/21/22 to arrive on 9/23. On 9/23 I received an email that stated "delivered" but I was told by the recipient that she did not receive it. Here we go again. I called customer service and they stated that they would resend the gift but I would have to wait until the following week. The next week still nothing and when I called customer service again I was told they would resend it... a third time within a few days. In the pictures attached the first one is that delivery which was garbage by the time it arrived. I was so embarrased with my family member and livid with this company. After an hour long wait on a phone call I was finally put through to an executive administrator, Danita, who was very nice and gave me a full refund. Because i had written a bad feedback summary I got a phone call from a Shari's rep who wanted to call my recipient and apologize but no one offered to send a "good" delivery for my family member. Also, this rep stated that she would recieve a delivery the next day but it probably wouldn't be in good condition. And she did. The second picture reflects that delivery. 2 boxes of garbage. Do not waste your time and money on this company. All you will get is frustration.

I placedFeb 5th with plenty of time so I knew they would be in stock. The morning of Valentine's day I told my husband he would be be getting a delivery today. No such luck we waited and waited but nothing. 630 rolled around and business this time I was a bit frustrated to say the least. I called the company the man on the phone stated that my delivery was still set to be delivered on the 14th latest being 9pm. Wasn't happy about this but at least he would still get his gift. 9:20 pm rolled around and still nothing. I called back and got a very rude lady, she stated that my order was reschedule for tomorrow because they were out of stock of the item I ordered. How is it that at 6pm my order is in a truck but suddenly they are out and they will miraculously have my order status the house tomorrow at 8 am. I reminded the lady that I placed my order Feb 5th I find it odd that you told me at 6 it was on its way and 2 that I ordered it in plenty of time so why would it be out of stock. The ladyear told me she could refund me the shipping fee for my trouble I got a full refund on my whole order. Around 9:50 my order showed up the chocolate was discolored and old and the candy was very hard. I'm glad I got my money back I will Never order from here again and I'll be leting everyone I know not to order from here as well.