Spencer N.

I was worried reading all these bad reviews when I bought a cake for someones birthday. But I know everyone who has a bad experience writes a bad review while people who have a good experience only sometimes leave a review. So reviews are usually tilted to one side. So I thought Id take a chance.
I wake up the day its meant to be delivered and to my dismay, the tracking says its still in Memphis Tennessee. Not in Washington where it was suppose to be. I call Fedex and they say the plane its on is having technical difficulties but there's a good chance it will still be delivered that day. Long story short its not delivered and I'm Mad. Really mad.
You might be wondering why I left a 5 star review, This is why. The next day I call shari's berries and was instantly answered by a very nice man who was clearly a native English speaker probably somewhere in the US. He was extremely helpful and made me feel like a valued customer. Even though it was technically fedex's fault, they took full responsibility. I was ready to never use them again, but now im more confident in sharis berries than I was before I placed my order. I will buy from them again.
I wish I remembered my customer support representatives name, because he turned an angry customer about to rage all over the internet into a happy customer. The call was on 9/20 from 8:48am and lasted 16 min 59 secs. If sharis Berries is reading this, give that guy a raise.