Shari's Berries

My husband bought two dozen strawberries for Mother's Day, one for me and one for his mother. Mine arrived on time, and in decent condition (though the berries were partially frozen, which is odd.) The white chocolate tasted weird, but I've never liked white chocolate, so I gave that a pass.

My mother-in-law didn't get hers in time for Mother's Day, even though he paid extra shipping to ensure they would be. Instead of Saturday, they arrived Monday, and the strawberries looked awful and mangled. One was exposed enough to see mold growing on the strawberry.

I called customer service, and the agent had a thick accent, but it wasn't so bad that we couldn't communicate. He offered to send a replacement box free of charge, and refund our shipping costs. My husband had to call back for the full refund though, because my name wasn't on the order, so he could only give a partial refund for me. He says it will take 5-7 business days to process the refund.

I probably wouldn't order from here again, even if the second box comes through without any problems.

My mother says, "this is the best gift I have ever received!" I have read several reviews giving sherries berries poor marks. To be quite honest, I think these people are off their rocker. I have been ordering sherries berries for several years now. My wife, my mother, and now my daughter who has a newborn baby I'll receive sherries berries. They have never come in anyway except for excellent quality. The styrofoam box that's they have come in have preserved both the berries and the chocolate perfectly. The Barry's have always been fresh and the chocolate has maintained its excellent consistency. This year my dad and I went together to again purchase sherries berries for my mother for Mother's Day. My mother has said, that this is the best gift that she has ever received. This is much to the chagrin of my younger brother, who has failed to send sherries berries to anyone. I have sent them before, and I will send them again. The quality has always been excellent. And believe me I am a consumer that demands excellence if I could give 10 stars I would!

I HAVE TRIED SO HARD TO RE CONSIDER THIS COMPANY, AND AFTER SPENDING HOURS TO TRY TO GET MY ELDERLY ITALIAN MOM, A GIFT STATED AT 74.00 WITH 25%, IT LITERALLY COST 24.OO TO SEND AS SHE IS RURAL BUT i WAS STILL OK AS I CAN NOT BRING IT TO HER, AND THEY DID NOT GIVE ME THE 25% OFF. I AM AT WORK TRYING TO TALK TO 3 DIFFERENT PEOPLE, AND SEND 4 EMAILS AND THEY JUST SEND BACK ANOTHER COUPON. IT IS MADDENING. ALSO THE STRAWBERRIES I SENT FOR HOLIDAYS WERENT THAT GOOD SO I AM TRYING THIS ITALIAN BASKET. I AM SO SO STRESSED, THAT 3 DIFFERENT PEOPLE COULD NOT HELP ME ON THE PHONE AND KEPT TELLING ME I WASNT ADDING RIGHT AND EXPLAINING WHY THE SHIPMENT FEE WAS HIGHER OVER AND OVER. I AM ONE TO NOT WRITE REVIEWS AND I AM SO INFURIATED I HAD TO SAVE OTHERS FROM WASTING THEIR TIME AND MONEY

I ordered for Valentines Day, was told guaranteed Feb 14 delivery date. Then I checked on Feb 14 evening because nothing arrived and the delivery date changed online to Feb 16 without being given any notification. Called in and was told I would get a full refund next time I called. Called 2 days later and was told that the shipping fee was waived (they still delivered the product) but if I insist, they will refund. DAMN RIGHT I INSIST! They refunded and the product arrived looking like dookie :) Order from $#*!ties Berries at your own risk.

My family has ordered from Shari's Berries for years with just a couple hiccups here and there. This Christmas, I ordered strawberries to be sent to my parents and brother as a gift. While they were received on time, they were not in any condition to eat. The package was taken in and opened immediately as they are alwaysexcited to receive the berries. The cold pack was warm and the berries were smashed. The minute they told me, I was on the phone. The company refused to send out a replacement. When I asked why, she mumbled something I didn't quite understand. She offered a full refund so I took it but let her know my disappointment in the ruined gift. Later that day, I received an "OOPS" email offering 15% off my next order. That was insulting since anyone can get that deal on the Internet frequently. So I emailed Shari's Berries to let them know how I felt about the transaction (no cussing or rudeness, I promise). I receive a second email with a 25% discount on my next purchase. Since that still didn't fix the bad gift experience, I was very tempted to tell them to stick their "discount off next purchase" so called deal up their booty. Being Christmas, I refrained :) During my transactions my parents sent me strawberries, which were fine and delicious, but they sent a seperate package of cherries to my son. One of the boxes of cherries has some that were smashed! What the heck is going on, Shari'S Berries? I sent a nice package of David & Harry to my family instead.

Don't order from Shari's Berries unless you want a TON of SPAM emails. A friend used my paypal account to order his wife some high price strawberrys and now I get a lot of BS emails from Shari's Berries. I have filed a complaint with Paypal who is also investigating. Because of their practice, I have personally stop 14 orders going to Sharri's Berries and will continue to spend the word to everyone that they send unsolicited SPAM emails. Please spread the word and don't ever order from Shari's Berries!

I received a box for Valentines day, and I was so elated, until I bit in one of them the chocolate is the worst I have ever tasted and the strawberry was rotten so I tried another and the same thind all rotten strawberries and terrible chocolate please don't waste all your money on this junk go to eatables

When ordering 2 dozen dipped berries I was ask to edit my delivery date ( I had ask for a Saturday 24th since this was the birthday party day) I clicked on edit and now my option is Friday 23rd, unbelievable but they was out of stock the following day Saturday24th). Needless to say I selected Friday, My mom was in the hospital and decided to have a small party in her room on Saturday, I have ordered the berries for her before and she loved them so I was thinking this would cheer her up... what a let down. The berries showed up Monday morning 26th Sharri berries let us down... very disappointed. I would not depend on them to come through on a special occasion. They have offered to replace the order for free but for what the birthday is past.