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Ben's Outlet has a rating of 1.71 stars from 48 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Ben's Outlet most frequently mention tracking number, customer service, and credit card problems. Ben's Outlet ranks 843rd among Discount Shopping sites.
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[UPDATE] To be fair there was an update on this order. Customer support contacted me and they were eager to resolve this. Not only did they refunded for the original order that was not fulfilled but they send the product free of charge when they restocked. Customer support did come through. Thumbs up!
Late 2012, I ordered a point and shoot camera from Bens Outlet. It took several weeks to get it. I am a professional photographer and I wanted something lightweight to put in my purse. I took the camera out of the box, put in the batteries. The lens extended and stopped. I tried turning it on and off and changing the batteries. The camera was defective. There was no customer service number to speak to anyone directly. I called the manufacturer and they agreed that the camera was malfunctioning and should be returned to the retailer. I returned it to them ( Bens Outlet) with a letter of explanation. They claimed they never received the camera and I ended up paying for a broken camera. Finally, after at least ten letters to Bens Outlet and repeated attempts to find a customer service number, I gave up. Although I challenged the charge with my credit card company, since I did not return it via registered return mail. I had no proof. I highly recommend that you do not use them or advertise them on your website. They are unreliable and cheat their customers. Too bad you don't allow for zero ratings Sincerely, Diane Wolfe
Give them a chance. When you look for reviews of BensOutlet, the common theme is slow shipping, so expect this. Many customers seem to be getting refunds through paypal after three weeks or so as they give up on them. Response from their customer service is quick and polite, and says please wait another 3-5 days. I purchased two nikon V1 cameras at a crazy low price, one ordered before christmas and one just after. They send you a shipping notice for UPS, but when you try to track it you find that they had only printed the label and UPS is waiting on them. It took over 6 weeks for the camers to show up (both on the same day), but they did show up. Brand new as stated in their ad, but obviously grey market as they come with a Euro plug with an extra US adaptor in the box. Overall I am really happy, it was worth the wait. Obviously if you are in a hurry, this is not the site for you, but if you can be patient, there are some great bargains to be had.
I've ordered from these guys a few times. Yeah, the shipping did take long (3 weeks and 4 weeks) but, for the price, it's worth the wait for me.
Sticking to my likes, I am offering my review of Bens Outlet. This is an online shopping website that sells discounted items until they are sold out. Browse the selection and collection of sale items and take your pick. But don't wait too long, because it could be gone tomorrow.
Shipping time varies and may not be as fast as you would like, but rest assured your item will arrive and be as described. I have never had a bad shopping experience on the site and have always felt I purchased good quality items. Of course this is your responsibility as the customer to do a little research on the item you are looking at and making sure you are getting a good product and price. I won't say all prices are the best, just be a smart consumer and use Bens Outlet if you need an item they are selling.
A rating of 3 out of 4 based on the different needs of each customer. Bens Outlet may not be for everyone, but I like it. Shop with smarts and confidence and you won't be disappointed with Bens Outlet.
There are definitely good deals but I thought the shipping charge was excessive for what I bought for $22. Everything I was buying could have fit in a USPS medium flat rate box for $10.70 and their shipping was $19.00 so be sure to factor that in when ordering
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