Bellelily has a rating of 2.38 stars from 921 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bellelily most frequently mention customer service, poor quality, and return policy problems. Bellelily ranks 203rd among Women's Clothing sites.
This company responds to reviews on average within 2 days
The customer support is very helpful once you know how to navigate the pages. I got my clothes within 2 weeks.
I placed an order for 3 tops on December 5th, 2023. I never received these items, were charged for them and they have not replied to multiple contact requests. Aggravating!
This is the second time ordering from this site. I loved all three of my shirts from the last order. I placed an order on 3/13/22 and it's still in processing 3/20/22. So if you do order from them, plan on waiting forever to receive your items. That's the only downfall for me.
I love the Shirt.The shirt is looking very gorgeous. I found the product very useful. I will go to any big party by wearing the shirt.The quality of this product is owesome. I have got a good thing in my budget.It is fit with me. I am looking very handsome after wear the shirt. I feel very happy to wearing the shirt. Morever i can enjoy many benefits of it.It was shipped in time. Undoubtedly this is are remarkable product. I am very greatful. Thank you very much.
I must have got lucky. I ordered 5 shirts about 3 weeks ago. All of them have been delivered. None of the colors were off and they fit nicely. Needless to say, bc of all the reviews I will not order from this site again. But my experience was good!
We ordered three shirts from the company on December 19th 2016. It is now March 24th 2017 and we have not received anything. I've emailed them several times. They replied a few times asking me to wait for the order. I'm going to look into consumer protection options and file a complaint under the BBB. It was approx $50 CAD we spent, and figure at this point its gone. Customers beware! This is a company that does not deliver and is just out to grab your hard earned money.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Pretty much true to size, I have ordered from them several times! Good transactions, quality of clothing is not bad.
When I ordered, I didn't realize it was from China until after I checked out. To my surprise tho, my order arrived in just 7 days (Pennsylvania). Everything fit well except a pineapple blouse. There is a stain that looks like ink on a sweater that I ordered, but im currently soaking it in stain remover. The material is not the greatest but I am absolutely happy with the items that do fit! Update: the stain came right out!
Fabric description is hit or miss "polyester" can mean soft and thick or plastic-feeling and thin like item *******. And the plastic adjuster on the strap was sewn on backwards. They offered a 10% discount in return. But the other 3 items I bought were ok, I haven't tried the swimsuits in the water yet, but they look sturdy. Everything arrived, thank goodness.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Liked the items I've ordered in the past. It was same as pictures and a good fit to size perfectly
Reason I chose this business:
Bec of the good service I had in the past.
Belle Lily has cute clothes, but when mine came in, some didn't fit. I had my measurements and the website matches you with a S/M/L/XL according to your measurements. When the items were delivered, some of them did not fit (too loose). I was told I could not return the 3 items that didn't fit because of shipping costs. Although I was happy with most clothes, I will not be buying from them again.
EXCELLENT! Love the clothes! Great service! Even when I needed to return one thing the process was sooo easy especially with the digital return code, the communication was great, they let me know where my package was, when they received it, and the process stages of my refund, definitely will be shopping again soon!
Tip for consumers:
Nice service
Products used:
Clothes
Because xl is huge, and misshapen, lucky I'm good at clothing alterations, hopefully I can fix. But material is not as valuable as the dollar they ask, not even discount stores quality, so buyer beware. If you are a small, I thing item might look like photo, if your shape is of that equal. Just saying.
I found this site easy to get around and the jeans are quality. Each fit me well, although I did order one in a size up because they did not have it in my size. It still looks ok and I will not return it, for I feel that a good washing will bring it into the size I need. I am pleased with the ease of this site
Reason I chose this business:
I saw this site on Pinterest and as I said, I was impressed with the jeans that they were showing. They have a wide range of high waist to mid-waist jeans and some low waist. All seemed to be quality and after I received those that I ordered I have not been disappointed
Reason I chose this product:
I thought they would look best on me!
I have ordered few items there, the one has arrived today (yep, 1 month after the order has been placed and paid - but they have mentioned it before you made the order).
The quality is obviously not high, but do you really expect high quality for 8 backs swimming suit? For the price you pay it is ok. Waiting for the second part of the order and then will write the full review.
Tip for consumers:
Check carefully the delivery time, if you order for Christmas - place the order in October, and don't expect high quality, just normal few-times-to-use stuff
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
I NEVER write reviews but after my experience, I feel people need to hear it.
I ordered nearly $150 worth of stuff. My order came in two packages at two different times. My first package was missing two shirts... I figured they would be sent in my second package coming. My second order comes and I'm still missing the two shirts so I contact customer service. I sent a screen shot of my order and circled the 2 items I was missing... They want me to send pics of the packaging... I threw it away a week and a half prior hoping my shirts would be in the second order... so then they want me to send a pic of everything I received. What in the world? Wouldn't it be easier to look at the picture I sent with the circled two missing items vs me send pics of everything I received? Makes no sense to me. I work 7 days a week... I've wore all the clothes I bought and received. Let me dig through my closet and get all my clothes I bought to take pics so I can show you I got them but all I'm worried about is the 2 I didn't get.
The clothes I did actually receive were cute though. But I won't be using them again.
Tip for consumers:
Just don't because you won't receive what you paid for.
The items are cute and I'm excited to try them. Your site is also user friendly. I will like to order again.
Tip for consumers:
good products
Products used:
clothes
I know my measurements and what size I usually wear... It looks like your sizing chart and description of model sizes doesn't match up and is pretty confusing because everything is different. The clothes looks awesome, and prices are good. The return policy looks to be buyer beware so I'm taking a chance here. Hopefully I can update this with 5 stars after everything is delivered!
Every item in my order is amazing and is good quality, shipping was fast! Unlike some other cheap fashion websites that i ordered from in the past (items were way too small, fabric was garbage and shirts were badly sewn, plus the bad odor from the dye), I am beyond satisfied. I had a good experience :)
Thanks for doing a great job assisting me throughout the process of recovering my things. It seems really easy when problems occurred here because the customer service is always there to accompany us when difficulties arises. Kudos once again.
I think the photos online do the clothing more justice than they deserve. I ordered from this company and then immediately read a bunch of bad reviews. But I received all my shirts today, within 2 weeks. I bought 7 shirts and really liked 6 out of the 7. The one shirt just looks extremely cheap and I doubt I'll wear it. Don't expect great quality, but the shirts are all fun and unique and I'll enjoy wearing them for as long as they hold up.
All Free Shipping Cute Clothing at BelleLily.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily